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“Superb hotel, one of the best we have ever stayed in” 5 of 5 stars
Review of Porto Mare Hotel (Porto Bay)

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Porto Mare Hotel (Porto Bay)
4.0 of 5 Hotel   |   Rua Simplicio Passos Gouveia, 21, Funchal, Madeira 9004-532, Portugal   |  
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Hotel amenities
Special Offer
5% discount
Ranked #11 of 91 hotels in Funchal
Rochdale, United Kingdom
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
“Superb hotel, one of the best we have ever stayed in”
5 of 5 stars Reviewed October 31, 2013 via mobile

We love the Porto Mare, this was our 5th visit.

We love the big pool, 50M long, we swam 1km before breakfast every day and same in evening. Good job we did as that meant we could make the most of the excellent buffet breakfast.

The room was beautiful, we had one minor problem with the aircon in the room, we completed the "maintenance" slip and left it on the door and it had been fixed while we were in breakfast.

All the staff are very friendly and helpful.

We didn't try the restaurants in the evenings, preferring to eat out, over the years we have to got know several favourites and always try a few new ones, we try to get recommendations from local people.

We will return

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, November 11, 2013
Dear Guest,

Thank you for your kind review about you stay at Port Mare hotel and it is good to know that you have enjoyed it

We will be most pleased to welcome you in a future visit to Madeira,


Warm regards

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (264)
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English first
Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 30, 2013

There are two aspects of this hotel which rate it above all other hotels we have stayed in: 1) the staff; and 2) the gardens. The Porto Mare must have very enlightened management because all the staff -- whether it be the room maid, the restaurant staff, the gardeners or Reception -- all make you feel so welcome as if you were staying in their own home.

Our room maid (2055) was so efficient and so friendly with an excellent command of English, putting us to shame with our rudimentary Portugese. The restaurant staff are constantly there to look after you, whether it be the waiters and waitresses, or the kitchen staff behind the servery. Bar staff too are friendly although perhaps a little less on the lookout when a new customer is waiting to be served.

Madeira's temperate climate lends itself to lush vegetation, and there are some marvellous formal gardens to visit. However most Madeira hotels are built on the coast where there is little greenery. Not so the Porto Mare. Not only does it have a prominent position overlooking the sea with a panorama to left and right, but it also has extensive sub-tropical gardens with many palms, a sunken orchid garden, an extensive herb garden (used by the kitchen), quiet corners, hidden benches, gazebos etc., winding paths and extensive lawns which are immaculately maintained. Not to mention a magnificent swimming pool, children's pool, and an indoor spa with another pool for those rare days when it is too wet to sit outside.

Accommodation is comfortable, spacious and air-conditioned throughout. Bathrooms are clean and well-appointed. There is a large comfortable lounge with sumptuous sofas to lose yourself in.

Finally the food is superb! The main buffet restaurant (the Atlantida) is so well organised, and the variety and quality of the food is excellent. Desserts alone are a work of art and delicious, with a choice of around 20 alternatives. Then there is breakfast where one can dine on the veranda in the cool of the early morning on every conceivable alternative from scrambled egg, amazing bacon, muesli, fresh fruit: the list goes on and on. There are other restaurants too for an evening out, some more formal.

All in all this is a 4-star hotel with all the luxury of 5-star comfort but with none of the 5-star pomp. Quite simply outstanding. We will be back soon for our fourth visit.

Nick & Nancy Timmins

Room Tip: The hotel charges extra for a sea view, as compared to a garden view. This would be a matter of pers...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, November 11, 2013
Dear Guest,

Thank you for your review shared on TripAdvisor about your recent stay at Port Mare hotel. So pleased to know that you had such a positive holiday experience and therefore enjoyed the facilities, and services of our resort.

It will always be a great pleasure to see you around,


Warm regards

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Espoo, Finland
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 26, 2013

This was our 15th stay at a Porto Bay hotel. We have mostly stayed at Eden Mar and the Residence.This was our first but definately not last stay at Porto Mare.

Let us first of all send a warm thank you to our chambermaid (cannot remember her name),
room 2344 from October 13th to 20th. She was very efficient and always in a good mood even if she was very busy all the time.
A second thank you to Jenny Babtista at the Residence reception. She was so kind and helpful when we had problems with our boarding passes. ( No help from the Porto Mare reception)
This brings us to the one and only negative thing during our wonderful holiday week, namely :
a couple of receptionists were a little "sniffy" and you got the feeling of beeing a disturbing factor.
This never happened at Eden Mar, where you always felt wellcome.

As mentioned above Porto Mare is in our opinion a gem. The rooms are nice and clean, spacious and well equipped. The view is stunning with the sea and the gorgeous garden.

The breakfast is outstanding, suberb choice as well as the buffet at Atlantida.
One week and 2 extra kilograms !!
A hint to coming guests: You must try the Stone Grilled Tournedos at Alfama. It is super, super.

On the whole guests were very well looked after, plenty of musical entertainment and good information on happenings.

We highly recommend this MORE THAN 4 star hotel and we look forward to our 16th visit there next year.

Yrsa & Heikki
Esbo
Finland

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, November 11, 2013
Dear Guest,

Thank you for another stay within the Vila Porto Mare and for your feedback about it. I will certainly share with the housekeeping and reception the comments you have sent us regarding this two services. I have already discussed with reception team the point raised by you and do everything possible to correct it.

Sincerely hope to welcome you in a future visit to Madeira,


Warm regards

Muito obrigado,


. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 23, 2013 via mobile

We stayed in this hotel for 3 days with my gf, and they have really everything - spa, pools, playground, minigolf, veeery nice gardens etc etc .. The people there are very friendly they are still ready to help you with anything.. fantastic 3 days, really like in heaven :)

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, November 11, 2013
Dear Guest,

Just a short note to thank you for your kind review about your short stay with us.
It will be a pleasure to see you around in another opportunity.


Warm regards

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beuningen, The Netherlands
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 18, 2013

A highly recommended hotel!!!
It was the second time for us we were in Porto Mare Hotel in Funchal/Madeira. And again, we were absolutely NOT disappointed.
We asked for an other room (with garden view) and we got it the next day. Complete rooms, that are cleaned every day. All room asseccoires work perfect. Garden and pool were beautiful as always and maintained very well.
All staff is very kind, willing to help and aimed to have their guests a good time. Nothing is too much! We can recommend you restaurant Atlantido. A breathtaking selection of food every day for breakfast and dinner.
Wifi (for free) in the lobby works very good and in the meantime you can enjoy the music of 2 artists in bar Portofino, who sing all styles of music every evening. For 8 euros a day you can get wifi in your room.
The complete hotel (environment en staff) radiates a certain rest, is fully-equipped with warm colors and gave us (like the 1st time) the feeling of living in a 2nd home!
We have decided to come back next year for 2 weeks. And we heared from many hotel guests that they have the same opinion. Many of them were in this hotel for the 5th or 10th time.
And after next year possibly again! Crucial factor every time will be that the level of the complete hotel exploitation must be the same at least! We think that management and complete staff will succeed with this challange. . . So, till the next time!

Room Tip: We can advice rooms with garden and/or sea view.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, November 11, 2013
Dear Guest,

Thank you for the “Holiday autumn 2013” review about your recent stay a Porto Mare hotel.
It is good to know that you had a very positive holiday experience with us and took advantage of our facilities and services.
We promise our best attention on details and quality levels so we can always meet our guest expectations.

See you soon,

Warm regards

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunstable
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 17, 2013

A very well run hotel with friendly, helpful staff. Our room was a good size, very smartly decorated, as was the whole hotel; even a good sized balcony.
Useful courtesy bus into Funchal or you can take a number of local buses into towm - certainly the fastest that I've been on lately.
Decent choice at breakfast and it is kept hot.
The only really minor point is that the water circulation system in the pools is like listening to a bath that it perpetually draining!

Room Tip: Worth opting for a sea/garden room
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, November 9, 2013
Dear Guest,

Thank you for your recent stay at Porto Mare hotel and for your feedback about it . Happy to learn that overall you had a good experience. We will try to diminish the noise caused by water pools system.

Sincerely hope to welcome you in a future visit to Madeira,

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 16, 2013

This was our fourth stay at Porto Mare- and it didn't disappoint. Everything is so well done- the room and bathroom are large and beautifully maintained. We had room 2531 which was the best room we've ever had here, lovely and large with magnificent views and lovely balcony.perfect. The beds are fantastically comfortable. The staff are unerringly friendly, courteous and helpful, nothing is too much trouble. The hotel is sophisticated and classy, people dress well and the whole atmosphere is lovely.
Breakfast is excellent- superb choice and all fresh and tasty. We are 't as taken with the evening buffet- the salads are outstanding but the meat/ fish is only good and can be a bit bland. Ideal to dine in a couple of nights ( which we did) but it would be a bit boring every might. We went to the Italian restaurant Il Basilico which is part of th complex and it is excellent- we ate there three times- lovely food, good choices and very friendly cheerful service. We also went out to a couple of local restaurants.
Overall I couldn't rate this Hotel higher than any other holiday hotel I have been to around the world, would always be happy to go back. As returning Customers we have a Prestige Card which entitled us to considerable discounts which were well worth having.
Thank you to all the staff at Porto Mare for an excellent holiday.

Room Tip: Choose high up and sea facing- stunning
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, November 7, 2013
Dear Guest,

Thank you for the fourth visit to our property and for sending us your feedback about it. Within our resort we have four different gastronomic options . A themed buffet restaurant that you mention, the Il Basilico with some Italian options, the Alfama with Portuguese and local food and the Med our Mediterranean restaurant with a special day dedicated to meat. Local beef night.

Next time you know where were the other options. We will be most pleased to welcome you.

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Porto Mare Hotel (Porto Bay)

Address: Rua Simplicio Passos Gouveia, 21, Funchal, Madeira 9004-532, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Funchal
#8 Spa Hotel in Funchal
#9 Romantic Hotel in Funchal
#9 Family Hotel in Funchal
#10 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Porto Mare Hotel (Porto Bay) 4*
Official Description (provided by the hotel):
The Porto Mare hotel occupies the central wing of the Vila Porto Mare resort and benefits from the use of all its facilities. There are many different corners and atmospheres here ... something new to discover every day. The rooms combine views over the ocean with tropical gardens. Four restaurants, six bars, an ice-cream parlour, five pools, SPA, sports and children's facilities... ... more   less 
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Also Known As:
Porto Mare Funchal
Porto Mare Hotel Madeira
Porto Mare Madeira
Porto Mare Hotel (Porto Bay) Madeira/Funchal

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