This is a lovely hotel - set in beautiful tropical gardens. We stayed 1week in what is known as "the residence" & is like an apartment with cooker, microwave & even a dishwasher.
There are several good clean swimming pools & a games room.
The staff are all very friendly and effecient. The shuttlebus into funchal towncentre is free and runs regularly and on time!
Hotel restaurants are pricey - but there are so many good restaurants close to the hotel there is no need to ever eat in. We had breakfastincluded & thebuffet is excellent - although their croissants are almost inedible!
Its a great hotel for couples or afamily- am not sure I would recommend it for teenagers though - but that is probably true for Madeira generally.