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“Excellent in every way” 5 of 5 stars
Review of Porto Mare Hotel (Porto Bay)

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Porto Mare Hotel (Porto Bay)
4.0 of 5 Hotel   |   Rua Simplicio Passos Gouveia, 21, Funchal, Madeira 9004-532, Portugal   |  
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Hotel amenities
Ranked #10 of 91 hotels in Funchal
Swansea, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
“Excellent in every way”
5 of 5 stars Reviewed June 21, 2013

My partner and I stayed at this hotel for 7 nights. We booked a junior suite as they looked lovely on the brochure. They were not lovely, they were superb. Very roomy and fabulous decorations. The hotel is a fantastic place and we will definitely be going again. A very big thank you to harmonica?? The duo that sang most nights in one of the bars. On our last night, we had a fantastic sing along with them and they even sang all our favourite songs for us. The area itself is very hilly so not perfect for the elderly or for families with very young children. But it is worth the effort because the area is a beautiful place to be.

Room Tip: Definitely book a junior suite. Well worth the money.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, July 6, 2013
Dear Guest,

Thank you for the ”Excellent in every way” review shared on tripadvisor about your recent stay with us

We are most pleased to know that you have enjoyed it. I will be also pleased to share your thoughts with our entertainment team.

See you soon, hopefully,


Warm regards,

Muito obrigado


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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984 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (255)
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English first
Derby, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 21, 2013

Just returned from a repeat visit to this hotel, and again found it "heavenly". Not sure what "fouadd123" found to complain about the breakfast!. Alright it is the same every day - BUT WHAT A CHOICE. Everything from Bucks Fizz to start, through fresh fruit, yoghurts, pancakes, cold meats and cheeses, cooked breakfast, specially prepared pancakes, eggs etc, huge variety of breads and cakes and muffins. Not sure what else they expect? Anyhow, we love the place. The staff are so friendly and they upgraded our room and provided bottled water and fruit because we were returning visitors. Everywhere is immaculate and the garden to die for, including a herb garden and orchid garden. We are in our sixties but particularly enjoy walking and there is such a choice there, with fantastic scenery and everywhere so clean and green. We like to eat out and book bed and breakfast, but also take the option of three dinners at the hotel at the discounted rate, because the food really is superb. Also there is a very good duo to listen and dance to afterwards. For us it is the perfect holiday, a beautiful island and a fabulous hotel. Not recommended for people with young children, but that is one reason we like it! All part of the Blandy family and they really do work hard to retain their excellent reputation. We will be back!

Room Tip: We like the garden view rooms, which are exquisite, but some people may prefer the higher rooms with...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, July 6, 2013
Dear Guest,

Many thanks for your review with thoughts about your recent holiday experience at Porto Mare hotel.
In fact our breakfast choice is the same every day, but as you mention there is such a great variety of items that we think it is possible to have different breakfast every single day even when you are staying a bit longer.

Really happy to know that overall you had a very positive holiday experience and we hope to welcome you again in a near future.


Warm regards,

Muito obrigado


. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 20, 2013

I stayed in this hotel during my honeymoon in June for four nights. The hotel is nice, very basic though. Our room was very spacious with sea view. The AC in the room was not working properly so it was a little too hot. The internet wasn’t working except near the reception & only in one corner which wasn’t convinent at all. The hotel however did say that they were working on fixing the internet. The staff were sweet and loved to tell you about the island and places to visit/eat! The pool at the hotel was amazing! Unfortunatly you never find empty beds because they all get full very early! The breakfast was good because you had a lot of choices however it was the same everyday. The hotel is not located in the center of Funchal but it is a very short drive away.
I did notice that most of the guests staying at the hotel were older, 50/60+ yrs old. I actually think that almost all people visitying the island are older tourists. The island is beautiful and quite if you want a place to relax not to party!

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, July 6, 2013
Dear Guest,

Sorry to know that we were not able to meet your holiday expectations and therefore have not given a positive contribute for such a special event of your lives.
We have taken good note of your thoughts and take them in consideration.

We hope to welcome you in any of the Porto Bay properties.

Warm regards,

Muito obrigado


. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
74 reviews 74 reviews
44 hotel reviews
Reviews in 32 cities Reviews in 32 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed June 20, 2013

This resort is beautiful as the island of Madeira. Staff especially at the reception is very friendly and helpful. The room that we got is extremely spacious with a beautiful view. But during my 4 nights stay at this hotel i had few comments starting with : No wifi in rooms not even for a fee. Breakfast was exactly the same everyday during my stay with no changes. I called once to have my 2 trousers washed quicjly as i wanted to check out and the answer was that it can not be washed because it will take time (24 hours) . Yet, the hotel itself is very beautiful. The age group average is a bit high (60+) not only in this hotel but in the whole island of Madeira. Make sure not to miss the Levada walk around the island of Madeira!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, June 26, 2013
Dear Client,

Thank you for your review shared on tripadvisor about your recent stay at Porto Mare hotel.

Regarding the points raised I inform you the following. Free Wi-Fi is available at all public areas and we also have an internet computer point at each reception. At the moment you are installing Wi-Fi in all the rooms, therefore soon this service will be available in all our resort.

Regarding the breakfast yes it can be the same, but understand that every day we have about thirteen kinds of fruits, different kinds of local pastry and breads, juices, mineral water, different kinds of jams, cheese and ham, tomato, cucumber, all ingredients for an full English breakfast, homemade madeira cakes, eggs, pan kecks, omelets and so on.. by saying this I mean that our dear guests have I think options to have everyday a different breakfast. About the laundry yes dry cleaning is not an immediate a service, we need some time in advance to do it.

I sincerely hope to welcome you back on a near future to Madeira.

Warm regards,

Muito obrigado
. ..

ANTONIO PAIS
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Benfleet, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 19, 2013

Four of us went to the Porto Mare, this is not my first time to Funchal, last year stayed at one of the Quintas. The hotel very large and for me didn't get the personal service that you get in a smaller 5 star hotel.This is the sister hotel I understand. Wanted to stay at Cliff Bay but our friends budget wouldn't stretch to that so we compromised. We booked one garden double and one superior sea view double room, we paid the extra money for the sea view and bigger room, they gave us our keys and the rooms were both together! So straight away I knew there was a problem, I looked at the room it was probably one of the worst rooms in the hotel, it was superior size but stuck in a corner at an angle with only a metal railing to look at. I went back to reception and was told it was superior , but I explained we wanted a seaview (bad start) they gave us the only seaview room left and although we could see the sea, it wasn't what I expected, beds very comfortable and pillows very fluffy! The spa was very good, I had a good massage, and the pool and grounds beautiful. Downfall was, that staff couldn't seem to cope with number of guests, we waited more than half and hour at the pool bar for lunch one day and had to ask several times to give our order. Also didn't always get good service in the morning with tea and water, the rest we had to serve our self as it was a buffet, so the waiters didn't have to do much, one morning we came across a waiter who just didn't bother to ask and seem to be slamming about, annoyed at something we waited a long time to be served and had to complain. Overall the hotel seemed to be short staffed, although food choices very good at breakfast. One thing that did annoy us was that the maid kept taking the card out of the electric slot and I have camera batteries and an ipod that I needed to charge, I had no charge on my ipod when I got on the plane and annoyingly ran out of charge in my camera too which wasn't helpful. Overall hotel good but far too big for my taste and definitely need to get more staff to cover amount of guests.

Room Tip: tip read up about the rooms before you go, garden view, seaview, superior and junior suites availabl...
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  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, July 6, 2013
Dear Guest,

First off all our apologies for what it seems to be a poor holiday experience in our hotel.
Secondly our thanks for staying at Porto Mare and also for your feedback.
I truly understand your points of view and have taken good notes of the points mentioned to be discussed among my team.

We hope to welcome you in any of the Porto Bay properties.

Warm regards,

Muito obrigado


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 16, 2013

This was by any standard a five star hotel. We had a superior room with a sea view which meant a separate lounge area with TV, kitchen area and toilet along with a separate bedroom with a second TV and en-suite facilities. The hotel staff were very attentive and could not do enough to make sure you enjoyed your holiday.

There are five different pools to enjoy a dip in and there are plenty of restaurants. We did not eat in the hotel every night but the quality of the food when we did eat in the hotel was first rate. We ate in the Atlantico restaurant which has theme nights with a different theme every night.
Although the hotel is on the west side of Funchal it is still only a thirty minute walk to the famous cable car. If you don't want to walk then the hotel runs a courtesy bus throughout the day. Unfortunately the last bus from Funchal back to the hotel is at 17:15 so if you want to go into Funchal for a night out you either walk or take a taxi. There are plenty of taxis waiting outside the hotel so you will never have to wait. We did not use any of the taxis so we do not know whether they are expensive or not.

Room Tip: Ask for a superior room with a sea view and you will not be disapointed
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, July 6, 2013
Dear Guest,

Thank you for staying at Porto Mare hotel and for sharing your thoughts about it on tripadvisor.

Happy to learn that overall you took a positive impression of our resort.

See you soon,

Warm regards,

Muito obrigado


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Widnes Cheshire England
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 14 cities Reviews in 14 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed June 13, 2013

Just had to return to the Porto Mare hotel. This time I paid for a standard sea view room and once again I was most impressed with the size and quality of the room. On the third floor, my room had a lovely view of the gardens, with the sea to my right. It was nice to sit with a drink and watch and listen to the live music from the bar below. As it was a second visit, I got a drinks voucher and a free room safe. The breakfast was plentiful and it was very pleasant to sit outside in the early morning sun. The outdoor pool was much warmer than I thought it would be in April and there was a good choice of sun beds available to relax and enjoy the lovely April weather. Entertainment was low key but it was good to walk out and eat in one of the many eateries nearby. The Hole In One pub was the liveliest place to be, a good atmosphere and excellent service. Walked into Funchal old town a few times but was fairly quiet mid week. A great holiday in lovely Madeira in what must be one of the best hotels on the island.

Room Tip: Request a sea view and you can't go wrong
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, July 6, 2013
Dear Guest,

Just a short note to thank you for the review shared on tripadvisor about your recent holiday at Porto Mare.

Happy to learn that overall you took a positive impression of our resort.

See you soon,

Warm regards,

Muito obrigado


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Porto Mare Hotel (Porto Bay)

Address: Rua Simplicio Passos Gouveia, 21, Funchal, Madeira 9004-532, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Funchal
#7 Family Hotel in Funchal
#7 Spa Hotel in Funchal
#9 Luxury Hotel in Funchal
#9 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Porto Mare Hotel (Porto Bay) 4*
Official Description (provided by the hotel):
The Porto Mare hotel occupies the central wing of the Vila Porto Mare resort and benefits from the use of all its facilities. There are many different corners and atmospheres here ... something new to discover every day. The rooms combine views over the ocean with tropical gardens. Four restaurants, six bars, an ice-cream parlour, five pools, SPA, sports and children's facilities... ... more   less 
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Also Known As:
Porto Mare Funchal
Porto Mare Hotel Madeira
Porto Mare Madeira
Porto Mare Hotel (Porto Bay) Madeira/Funchal

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