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“Will return-definitely” 5 of 5 stars
Review of Porto Mare Hotel (Porto Bay)

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Porto Mare Hotel (Porto Bay)
4.0 of 5 Hotel   |   Rua Simplicio Passos Gouveia, 21, Funchal, Madeira 9004-532, Portugal   |  
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5% discount
Ranked #11 of 91 hotels in Funchal
Cymru
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
“Will return-definitely”
5 of 5 stars Reviewed May 18, 2013

What a fabulous hotel. I can't believe it's only rated 4 *. Beautiful setting overlooking the sea, with amazing flowers in the gardens. Facilities are the best I've experienced. 5 pools to chose from and also gym and spa. The rooms were clean and spacious. The bed was incredibly comfortable. All reception and dining areas were well designed and the staff are the nicest I have ever met. It's position just out of the central area of Funchal in the Lido area was just right. Not too far to walk to the centre in the lovely climate and plenty going on in the area around. I cannot think of anything not to like

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, May 24, 2013
Dear Guest,

Just a short note to thank you for the post on tripadvisor about your recent stay at Porto Mare hotel.

It will be a great pleasure to see you around soon,

Warm regards,

Muito Obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
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Kent England
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 17, 2013

Just returned from our stay in the Porta Mare Hotel, our first time in the Hotel but had stayed in Eden Mar several times. The hotel and with its wonderful gardens and excellent facilities are great. All the staff were so friendly and extremely helpful and always with a smile. We enjoyed a junior suite with wonderful seaviews from our balcony, a bottle of champagne compliments of the Hotel arrived one day as it was my birthday. We booked a trip to see the new Hotel Serra Golf on the way we stopped at a Cheese factory and Rustic home Bakery, then a lovely lunch back at the Serra Golf hotel, the whole day was most enjoyable and arranged by VALLENTINA a Great member of the management team who also arranged a fabulous Sturday evening Dinner Dance where the Wine flowed freely. A great holiday allready booked for 2014.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, May 24, 2013
Dear Guest,

Firstly a big thank you for being such a great supporter of our hotels. Secondly I am so happy to know that you also enjoyed the special visit to Santo da Serra and some other events we organize at Vila Porto Mare complex.
I will certainly share your good thoughts with Valentina, I am sure she will be most pleased to receive it.

Warm regards,

Muito Obrigado

. ..

ANTONIO PAIS
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angmering village
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 15, 2013

I have just returned from Porto Mare Hotel, This was my 3rd visit, it is a beautiful Hotel, great rooms and large bathrooms all very well designed with all the extras that you would expect from a 5 star hotel which Porto Mare should be. The staff are always friendly, food is excellent and I cannot fault anything. Will return. Thankyou Porto Mare

Room Tip: Three rooms I have had over the last three years have all been great it depends if you would like to...
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, May 24, 2013
Dear Guest,

Thank you for the “amazing” review posted on tripadvisor about your third stay with us.

It will be a great pleasure to welcome you for the fourth visit to Porto Mare.

Warm regards,

Muito Obrigado

. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 14, 2013

My husband and I stayed at the Porto Mare in April. The reception staff made us feel very welcome and we sailed through the check in process. Our room was beautiful we were celebrating our SIlver wedding anniversary and my 50 th birthday. It was sprinkled with red rosé petals and a beautiful bouquet of flowers and bottle of champagne also awaited us we were both so thrilled at the beautiful thoughtful touches. Our room was immaculate, there was no way it could be faulted the cleaning staff do an amazing job. Breakfasts were very good a Huge selection of hot and cold food and all the waiting staff are very polite friendly and attentive. The pools and pool areas are extremely well maintained and kept clean and the gardens are so so beautiful. All the bar staff are very friendly and fun. All in all this is the closest you can get to perfection. THe hotel offers a free bus into Funchal and its only 20 to 25 minutes to walk into the centre of Funchal and even if you get a taxi it's only 5 euros so the hotel is perfectly located. We will return next year and thoroughly recommend this hotel. The hotel caters for all age groups very well .
We cannot thank everyone at Porto Mare enough the staff all do a great job in making your holiday perfect and very special.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, May 24, 2013
Dear Guest,

What a great pleasure to read the rewarding review you have sent to tripadvisor. Thank you for let us know that you have enjoyed the facilities and services provided by my team. It will be a pleasure to share your thoughts with all of them.

Sincerely hope to welcome you in a future visit to Madeira.

Warm regards,

Muito Obrigado

. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swanley, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 8, 2013

This is a beautiful Hotel with gardens that have to be seen to be believed. All the staff are always friendly and helpful and the breakfasts alone are worth the visit! The atmosphere in the hotel is very relaxed

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, May 24, 2013
Dear Guest,

Just a short note to thank you for the review about your stay at Porto Mare. Really happy to know that you have enjoyed it.

Sincerely hope to welcome you in a future visit to Madeira.

Warm regards,

Muito Obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 8, 2013

We went to this Hotel after looking at reviews and we were not disappointed. It is very relaxing with no outstreached hands looking for tips, Great breakfast and a good bus service into the centre of Funchal. It even has BBc1, BBC2 and ITV on the television.
The grounds are like a small botanical garden with a great swimming pool in the centre. Ther is an inside swimming pool in the complex.
We will go back again when time allows.

Room Tip: A sea view room if possible.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, May 24, 2013
Dear Guest,

Thank you for the review about your recent visit to Porto Mare. It is rewarding to learn that we were able to meet the expectations created based on other tripadvisor reviews.

See you hopefully soon…

Warm regards,

Muito Obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
north
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed May 7, 2013

for -
stunning gardens
great big rooms
very clean
friendly staff

against
45 minutes walk from Funchal
breakfasts clap cold everyday and limited choice
no atmosphere in any of the bars or resteraunts
seemed like everyone was 70 or older
poor internet in reception area and none in rooms

Room Tip: sea view - try 2101 it has an L shaped balcony for sun all day
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, May 9, 2013
Dear Guest,
Thank you for your feedback about your holiday experience. I regret to know that we were not able to meet your holiday expectations.

The hotel Porto Mare is located in Funchal… there is a courtesy bus to the city center five times a day and dozens of public buses that cost about 2.5/3 euros each way or taxis that charge about 7.50 euros.

On our Atlantida breakfast restaurant, we have 12 different kinds of fruits, four kinds of local patisserie, different kinds of bread, croissants, two or three types of cheese and ham, cereals and yogurt corner, fresh tomato & cucumber, all the ingredients for an English breakfast such as eggs, beans , roasted tomato, different kinds of sausages, rusty potato, bacon...
There is a “light” items corner, different omelets on show cooking and more…coffee, milk, tea, juices, mineral water, spk wine, all available to guest on BB… and also some more items on the á la carte menu.
We have a show cooking station for the eggs, omelets, pancakes and hot plates available during breakfast and dinner time.

In our resort we have 4 different restaurants, Il Basilico an Italian food where we serve nearly 130 meals a day and one of the most popular restaurants in Funchal.
Alfama mainly Portuguese and Madeira food, also with a fish night with fado music.
Restaurant Med, Mediterranean food, with two theme days and very popular among our guests and an international theme Buffett restaurant where we proudly serve on a daily basis over three hundred meals. Once a week we also organize a dinner show powered by the Med restaurant team and it has become one of the most popular evenings that combines food with entertainment at Lido Bar.
On the different bars we have daily live entertainment and also 4 times a week live music during happy hour time.

Wi-fi is being installed in all the resort, soon we will have it available. For the time being is only available at our three hotel receptions and public areas, such as hotel lobby and bars.

I will be most pleased to welcome you in future visit to Madeira and personally assist you on anything you might need.

Warm regards,

Muito obrigado


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Porto Mare Hotel (Porto Bay)

Address: Rua Simplicio Passos Gouveia, 21, Funchal, Madeira 9004-532, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Funchal
#7 Spa Hotel in Funchal
#8 Family Hotel in Funchal
#9 Romantic Hotel in Funchal
#10 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Porto Mare Hotel (Porto Bay) 4*
Official Description (provided by the hotel):
The Porto Mare hotel occupies the central wing of the Vila Porto Mare resort and benefits from the use of all its facilities. There are many different corners and atmospheres here ... something new to discover every day. The rooms combine views over the ocean with tropical gardens. Four restaurants, six bars, an ice-cream parlour, five pools, SPA, sports and children's facilities... ... more   less 
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Also Known As:
Porto Mare Funchal
Porto Mare Hotel Madeira
Porto Mare Madeira
Porto Mare Hotel (Porto Bay) Madeira/Funchal

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