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“Relaxing hotel” 5 of 5 stars
Review of Porto Mare Hotel (Porto Bay)

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Porto Mare Hotel (Porto Bay)
4.0 of 5 Hotel   |   Rua Simplicio Passos Gouveia, 21, Funchal, Madeira 9004-532, Portugal   |  
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Ranked #9 of 90 Hotels in Funchal
Ayrshire
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
31 helpful votes 31 helpful votes
“Relaxing hotel”
5 of 5 stars Reviewed January 17, 2013

I would agree with all the recent reviews. My husband and I chose this hotel after staying in the Cliff Bay in July which is part of the same group. We had a most enjoyable holiday there and would certainly recommend a holiday in the Cliff but we felt we wanted a change seeing the holidays were only a few months apart. We arrived on New Years Eve to a very welcoming and helpful reception desk, this could be said of all the staff from management through to maids.

The weather was much better than we expected and managed to have our breakfast outside most mornings, needing a cardigan on occasions, which was delightful. We enjoyed the New Year celebrations. The Dinner/Dance in the Med restaurant on Wednesdays is well worth a visit also the Dinner/Dance in the Il Gallo at the Cliff on Saturday nights is highly recomended.

We would like to thank everyone for making our holiday one to remember, we hope to see you again sometime this year.

PS. Thanks for taking note of our room preference we were delighted with our room, great sunsets.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, January 18, 2013
Dear Guest,

Really happy to know that we had a positive contribute for your relaxed holidays and thank you for sharing your opinion about it so many other holiday makers.

I also take the opportunity to thank you and all the other guest who during 2012/13 shared on tripadvisor their thoughts about Porto Mare and therefore contributed for the Travellers' Choice® 2013 Winner Top | Best Service

It will be a pleasure to welcome you soon,

MUITO OBRIGADO

Warm regards

. ..
ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,075 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
Date | Rating
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English first
Laren, Noord-Holland, Netherlands
1 review
5 of 5 stars Reviewed January 17, 2013

We have been in this hotel 4 times and we love it. The service is very good. We will certainly be back asap. The pools are good and Mr. Jose Agostinho is sure to make your relax and swimming time around the pools comfortable. The garden is lovely too.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, January 18, 2013
Dear Guest,

Thank you for sharing your opinion about our property with so many other holiday makers and thank you for the public praise of one of my colleagues. He will be most pleased to receive your comments .

I also take the opportunity to thank you and all the other guest who during 2012/13 shared on tripadvisor their thoughts about Porto Mare and therefore contributed for the Travellers' Choice® 2013 Winner Top | Best Service

MUITO OBRIGADO

Warm regards

. ..
ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Finedon, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 16, 2013

The Porto Bay complex of Eden Mar, The residence and the porto Mare are by far the best hotels we have stayed in Madeira. We have visited the Island 12 times in 12 years and love everything about the Island. We stayed at the Porto mare this time for the New Year and were taken by coach on New Years Eve to a view point to watch the fireworks and drink champaign, free of charge. Everything during our 12 day stay was 100% and we will be back later this year to stay in the Eden Mar and do a bit of cooking ourselves, I will miss the breakfasts every morning but my Wife loves cooking!!

Room Tip: Contact the hotel if you want a sea view, I think most rooms do however, I did note that there were...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, January 18, 2013
Dear Guest,

Twelve times in our property…MUITO OBRIGADO.
Thank you also for the great support by sharing your opinion on tripadvisor…did you know that the title of your review is on the “winner hotel list” side by side with the Porto Mare picture?

I also take the opportunity to thank you and all the other guest who during 2012/13 shared on tripadvisor their thoughts about the hotel Porto Mare and therefore contributed for the Travellers' Choice® 2013 Winner Top | Best Service

MUITO OBRIGADO

Warm regards

. ..
ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 15, 2013

Have just visited the Porto Mare for the second time. Excellent hotel, beautiful grounds. Spotlessly clean. Staff extremely helpful. The breakfasts are truly wonderful with a great variety, from full English, to fresh fruit salad bar, a huge variety of cereals, ham, cheese, croissants, a variety of breads, the list is endless! The evening buffet menu is very good, however, the later you eat the less choice you may have as the dishes may not be replenished, as we found on Portuguese night when the specialty of scabbard fish ran out before we had the opportunity to sample it! Only half the sweets were left by the time we got round to pudding, so on one occasion my niece chose her sweet before her starter! The restaurant opens at 6.30 in the evening and we ate around 7.30. All in all though an excellent choice of hotel and good food,

Room Tip: We had a pool/garden view with sun all afternoon.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, January 18, 2013
Dear Guest,

Thank you for let us know that you had a positive holiday at our hotel and thank you for your support to Porto Bay hotels.
I also take the opportunity to thank you and all the other guest who during 2012/13 shared on tripadvisor their thoughts about the hotel Porto Mare and therefore contributed for the Travellers' Choice® 2013 Winner Top | Best Service.

MUITO OBRIGADO

Warm regards

. ..
ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed January 8, 2013

Our third visit to a Porto Bay hotel and the usual high standards were in evidence. Helpful reception staff, everything spotlessly clean, and a huge choice of food at breakfast.

Our room overlooked the garden with a view of the sea. The room was equipped with an electric kettle, 2 cups and saucers, 2 wine glasses, and sachets of tea and decaffeinated coffee. The bathroom had little bottles of shampoo and bath foam, and body lotion. There were plenty of towels. There is no need to buy bottled water - the tap water is fine to drink. There was a DVD player with the television - if we had known in advance we would have taken some DVD’s to watch.

On arrival one of the lights in the bathroom was flashing off and on. Also on one of our first evenings there was no hot water. We needed to shower before we went out, so that evening we had to stay in our room. The following morning there was still no hot water, but when I went to reception they were aware of the problem and stated that it would be fixed within an hour. In fact it took less than half an hour. (The lack of hot water did not happen again, so I presume it was a one-off problem.)
At the same time as reporting the lack of hot water I also reported the defective bathroom light, which eventually stopped working altogether but still had not been repaired at the end of our two week stay.

Halfway through our first week we were invited to the bar for a free drink. Very nice we thought, but this was in fact organised so that we could be joined by someone selling timeshare, which we were not interested in.

We thought the bar prices were too high. For example a large beer is 4.50 euros and a small beer is 3.00 euros. Yet over the road opposite the supermarket at the Pestana Palms Hotel there was a happy hour from 6pm to 10pm every evening, where a large beer was 2.90 euros and a small beer was 2.20 euros. So that is where we went almost every evening. Even with a Prestige Card which gives 10% off at the Porto Mare it is still a lot cheaper at the Pestana Palms. (And a nicer bar in our opinion) On one occasion, a lunchtime, we had a drink at Bar Varanda, the pool bar at the Porto Mare. Apart from the high prices already referred to, they tried to charge us for two meals which we had not ordered or received.

We will be returning to the hotel in the future, but it is unlikely that we will use the bar.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, January 10, 2013
Dear Guest,

Thank you so much for your feedback on tripadvisor. It is great to know that overall you had a positive holiday experience.
About the happy hour time/better drink prices, we also have the same daily event at Portofino and Oceano bar, therefore next visit I will be pleased to meet you there.

Wishing you a great year,

Warm regards,

Muito obrigado

. ..
ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed January 3, 2013

Our second time in Maderia and this time we thought we would pay a bit extra for a better hotel and more again for a superior twin room with a sea view (high floor is best) It was worth it, we really had a fantastic week. The room was excellent and clean with a good view overlooking the pool and gardens towards the sea. Hotel staff were very friendly and helpful. We were half board and food was a really high standard. Courtesy bus into Funchal was useful. Only one downside was that we were 'stung' for the Christmas Day buffet - we thought it was included but it wasn't and we got a €50 bill on leaving the restaurant! One to watch out for but the very reasonable cost of wine for the table each night made up for it. So a really great hotel and the only trouble is future holidays and hotels will have a lot to live up to!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, January 10, 2013
Dear Guest,

Thank you so much for your feedback on tripadvisor. It is great to know that overall you took such a positive impression of our property.

Sincerely hope to see you soon,

Wishing you a great year,

Warm regards,

Muito obrigado

. ..
ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arbroath, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 1, 2013

visited for 2nd time in December for 1 week cant praise it enough rooms excellent. gardens stunning lots of small areas to sit in and enjoy. staff all very friendly and helpful. will definitely return. and recommend it to all my friends. nearly forgot to say how good the eating places within the complex were and plenty to choose from.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, January 10, 2013
Dear Guest,

Just a short note to thank you for your feedback about your recent visit to Porto Mare hotel.
Sincerely hope to see you soon,

Wishing you a great year,

Warm regards,

Muito obrigado

. ..
ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Porto Mare Hotel (Porto Bay)

Address: Rua Simplicio Passos Gouveia, 21, Funchal, Madeira 9004-532, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Funchal
#7 Spa Hotel in Funchal
#8 Luxury Hotel in Funchal
#8 Family Hotel in Funchal
#9 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Porto Mare Hotel (Porto Bay) 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Porto Mare hotel occupies the central wing of the Vila Porto Mare resort and benefits from the use of all its facilities. There are many different corners and atmospheres here ... something new to discover every day. The rooms combine views over the ocean with tropical gardens. Four restaurants, six bars, an ice-cream parlour, five pools, SPA, sports and children's facilities... ... more   less 
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Also Known As:
Porto Mare Funchal
Porto Mare Hotel Madeira
Porto Mare Madeira
Porto Mare Hotel (Porto Bay) Madeira/Funchal

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