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“Very relaxing holiday, hopefully I return next year” 5 of 5 stars
Review of Quinta Das Vistas Palace Gardens

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Quinta Das Vistas Palace Gardens
5.0 of 5 Hotel   |   Caminho de Santo Antonio 52, Funchal, Madeira 9000187, Portugal   |  
Hotel amenities
Ranked #46 of 89 Hotels in Funchal
Certificate of Excellence 2014
London, England
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
32 helpful votes 32 helpful votes
“Very relaxing holiday, hopefully I return next year”
5 of 5 stars Reviewed July 8, 2013

I stayed in a garden view room for 5 nights last week. I'm really struggling to understand the few recent average reviews? I thought the hotel was fantastic and excellent value for money!

The breakfast was very tasty, lots of fresh fruit, interesting breads and cheeses, scrambled and poached eggs were both good. Plus, the view from the breakfast outdoor seating is sublime. Staff had coffee on the table within moments of sitting down, and were friendly and chatty. A fantastic start to each morning.

The pool is split into 3 pools over a couple of levels. I found it a very relaxing place to soak up the sun. Again, I thought the food was very good. I even tried the steak sandwich. Good bread, tomatoes, lettuce, tender steak, cheese and yes, a thin slice of ham. Someone brings it to you while you lounge around pool side, for 10 euros. I liked it so much I had it again a day later!

I found the bed very firm, which I don't really like. But I can overlook this. The free hotel wifi did not work in my room. But worked well in the lobby, I was happy to sit there when I needed to send some emails and make calls.

There are two ways to walk down the hill to town. The reception staff explained how to walk safely before we set out. You have to leave the hotel and go right, then walk down the hill. This way has a footpath right down to the marina. It is not a pretty walk, but it is safe. Easy down hill, about 18-20 minutes to town? Uphill is another story! 25-30 minutes by the time you walk up hill. And you'll want a shower at the end. But saying that, a steak sandwich by the pool is a fitting reward for the walk to the top!

I hope i get the opportunity to return next year.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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234 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Wales UK
Top Contributor
83 reviews 83 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
176 helpful votes 176 helpful votes
3 of 5 stars Reviewed June 10, 2013 via mobile

Its a quite expensive 5* hotel, so I have reviwed it as such , its 3.5* really but certain issues made me give it 3*

The good points-the staff were uniformly excellent, the view from my Panaramic sea facing room sublime.The room decor was not 5* and the pillows were the worse I have ever encountered!, shower above a bath was ok but water did run at fluctuating temps and shower curtain only had 1cm of clearance into bath so frequent wet floors

Internet access was variable in my room and non existent on patio-this is a disgrace ,free wi-fi abounded in Funchal town and I could get a great signal in the middle of squares ...why not in my hotel?? I WANT wi-fi , I NEED wi- fi and I EXPECT a great connection in a hotel at all times, I didn't get it and its inexcusable in these times.

I sincerely regret booking a meal in the restaurant, I did not look at menu before going down , I knew it was the 'executive' chefs menu but it had no choice and very expensive at 45€ , price would have been ok , if the food wasn't so pompous, overpriced and lacking in substance and flavour, I thought nouvelle cuisine had died a death??

Amouse bouche should not feature on a menu , its a suprise extra offering ,it was 1st course and ok ,breads excellent. 2nd course was fresh catch of day with risotto, I was hoping for tuna we got 2tiny pieces of white fish , local scabbard I believe-ok, then mango sorbet,the meat dish was slow cookedvealcheek, a very cheap cut , with potato foam !!!!! Flavoured with truffle , ridiculous , I HATE poncy foams , I didn't detect too much truffle flavour and it cried out for a proper spud or mash ,the small piece of cheek was ok but not flavoursome , I eat a lot of pork cheek at home and love it . 4 deserts arrived!, so from sublimely small portions to a ridiculously large finish -not well balanced , a scandalously priced €4.50 bottle of water and a glass of very average house red cost me €60, service was very good....but.give it a miss

I knew its location but decided to use thecourtesybusinto town -excellent, and a taxi back-average cost 5-6€, best of luck if you want to walk up and down ( I walk 3-4 miles a day with the dog at home so am used to long walks) no pavements , steep roads , its dangerous.

Hotel environs , pool area and bar service good, although if you fancy a drink at meal times be prepared to wait....shocking!!!! , the bar should be man'd full time, not ad-hoc.

For poor wi-fi, terrible pillows and that shocking expensive potato foam it gets 3*

Stayed May 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warwickshire
Top Contributor
153 reviews 153 reviews
64 hotel reviews
Reviews in 78 cities Reviews in 78 cities
133 helpful votes 133 helpful votes
3 of 5 stars Reviewed June 10, 2013

I stayed here for 4 nights out of 7 - it is OK and that is all. I don't know where all the amazing reviews are coming from because this hotel is not that good and certainly isn't what I would describe as a 5 star. We had a small suite which was alright but certainly nothing special - a previous comment to the effect that the balcony wood needs some TLC is spot on. Although the room was clean there were plaster cracks all over the place and not much storage space. The shower was tiny and had a very weak flow of water. The reception staff are truly excellent but elsewhere the staff leave something to be desired - particularly the pool staff (when they are actually there) and the rather surly lady who looked after the spa. The spa is a let-down...no Turkish bath (broken) and limited availablility for treatments. The 'infinity' pool itself is very good and leads out onto an area where the views of Fuchal are spectacular - I'd be surprised if any other hotel in Funchal could beat it. But the poolside food was really bland & tasteless. The worst experience of food at the hotel was room service who couldn't get our food right at all. A cheese & walnut salad arrived minus the cheese & walnuts and when sent back the replacement arrived with a smattering of walnuts along with mozarella cheese covered in a strawberry sauce...bizarre! The 'steak' sandwich I ordered arrived with a very small piece of steak but was bulked out with the addition of ham and melted cheese. Breakfast was OK but nothing special. Once again the restaurant has amazing views but he food can't live up to them.Although eggs can be ordered I gave up after the third day - you can have eggs as long as whatever way you want them involves cooking them to oblivion e.g. I asked for fried eggs and got something you could happily bounce off a concrete floor from the edge of space...bacon was truly awful. You can see that this hotel could be really good and maybe it has been in the past but it looks to me as if it is a place with slipping standards and it is NOT five star.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 28, 2013

We stayed here two nights out of seven in Madeira. Wish we stayed longer. Everything about the hotel is extremely good. On arrival the check-in staff were most pleasant and helpful. They had all our luggage taken to the room. The room were spotless and the sheets and towels fresh and clean. Our room had a balcony with a unbroken view of the town and sea.
We booked in half board , I would not hesitate to recommend Michilin star standard to the restaurant. On the second night we had a degustation menu and it was out of this world !
I could not complement the staff more . Careful attention was paid to service as the wine waiter was always there to top the glass up !
The pool , extremely clean and at the right temp., the Health spa was up to a remarkable standard.
Would not hesitate to recommend this hotel as we will definitely be staying here again if we were in Funchal.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Stavanger, Norway
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 9, 2013

We had a really excellent stay. Nice hotel, view, staff and not the least the kitchen. Only "downside" we had was having to wait in the bar a little too long as the staff was busy serving in the restaurant.

Room Tip: We had a room facing thelittle pond. Nice and quiet. Did not miss the view. Be aware of some noice f...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derbyshire
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed April 17, 2013

Wonderful staff, attentive but not intrusive, friendly, polite and helpful. Truly the best I have ever encountered.
The hotel itself exudes an air of faded grandeur....with chipped paint in our room and corridor, frayed carpet (which was also stained in several places in the corridor and public rooms) and curtain lining coming adrift. The bathroom and bath was a bit on the small side, and the wardrobe space was really quite inadequate for two persons. And why only one small piece of soap to last all week? The varnish on the balcony rail had completely faded leaving an uncomfortably scratchy surface. A small invasion of tiny ants in our room was quickly and efficiently sorted. All these problems are minor in themselves but they do rather add up and are not what you expect in a five star hotel.
The public rooms are spacious, clean and comfortable, with free Wifi. The bar staff were helpful and polite but often not there, as expected to double as waiters in the restaurant. Food could be ordered in the bar or in your room from a varied menu and was very good. But the restaurant itself excelled in gastronomic delights......truly enjoyable. Compliments to the chef. Recommended. Breakfast was a buffet with waiter service and hot food to order. It was excellent and a real delight taken on the terrace with beautiful views of Funchal and the sea.
My partner had a birthday while we were there and was treated to a delicious chocolate cake delivered to the room. Entertainment was sadly lacking however....the piano we were told is only played once a month....and a Fado singer performed in the restaurant one evening, which was OK for the diners but she could not be heard at all in the public areas. We were fortunate to hear her warming up in the lounge earlier.....(one song) otherwise without paying for an expensive set menu dinner were forced to miss out.
The gardens were a mix of neglect (broken pavers etc) and attention (lovely roses and shrubs) and it was lovely to see, and smell, the fresh herbs growing there to be used to enhance our meals.
The swimming pool was delightfully warm, plenty of loungers and towels, a really warm Jacuzzi, and a bar for drinks and snacks. We did not use the spa so cannot comment.
As others have mentioned the walk into Funchal is steeply downhill but apart from a short distance without a pavement is not too difficult. The courtesy bus runs back and forth several times a day and I would recommend it. Book early as it can get full quickly....
Once again thanks to the wonderful staff at this hotel.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gothenburg, Sweden
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 17, 2013

I cannot remember staying at a lovelier hotel in Europe. The view, the terrace, the pool and the service is outstanding. There is a heated pool (30 C) indoors which runs outdoors as well. From this heated pool you get a great view of the ocean “infinity pool”. In addition, there is a separate pool outdoors (one level down) which is not heated (and too cold in April, but it does not matter since the heated pool is semi-outdoors anyway). Overall, the pool area is amazing. We went to visit Quinta Monte which we had considered before finally deciding to book Vistas, and are very pleased that we choose Vistas giving that the pool at Monte was not at all as impressive and no pool outdoors.
The breakfast was great, nothing to complain about. The dinner was however overprized and I got tortellini that I could have done better at home for 5% of the prize.. Next day I got risotto which was not nice either. I understood that the fish dish was really good and the starter I had was great. The restaurant tries to be posh, more than it is. I would not recommend the dinner given the price for the food, not worth it. Lunch by the pool bar was far nicer.
The hotel has a bus service downtown; in April 3 times every day at 09:30, 11:30 and 14:30. There is regrettably no bus service in the evening which I would appreciate, but I suspect that the hotel wants their guests to stay and eat at the hotel. Still it is nice that the hotel offers this service. We walked to the city center a couple of times but it is not recommended due to traffic and sidewalks were missing at some places. Taxi on the way back was ca 5 euro, which is reasonable.
We had a panorama view room and the view was stunning. The room was really nice and beds comfortable. We also tried the spa, which was excellent. Service in all departments was excellent.
I would love to come back to Madeira and I cannot imagine a better hotel. Next time I would like a suite :)

Room Tip: Floor 4 is top floor and best view? Panorama view will give you a great view of the town/ocean, is a...
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quinta Das Vistas Palace Gardens

Address: Caminho de Santo Antonio 52, Funchal, Madeira 9000187, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Shuttle Bus service Spa Wheelchair access
Hotel Style:
#24 Spa Hotel in Funchal
#41 Luxury Hotel in Funchal
#42 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Quinta Das Vistas Palace Gardens 5*
Number of rooms: 70
Official Description (provided by the hotel):
Official Category: 5 Stars HotelLocation: On the brow of a hill above the capital, Funchal With panoramic views of downtown, the Atlantic Ocean and the surrounding mountains. Surrounded by 12.000 m² of mature centenary gardens 10 minutes by car or 20 minutes walk into the centre of town 25 minutes from the International Airport of MadeiraTransportation: Hotel courtesy bus service to Funchal - Marina Easily available taxis Bus stop to Funchal and other destinations to the west part of the island, about 3 minutes walking from the hotelParking Facilities: Free parking availableRooms at the Quinta das Vistas:63 Double Rooms (30m²) spread over three floors03 Junior Suites (45m²)04 Suites (50m²)01 Presidential Suite (80m²) on the top floor of the original house2 twin rooms specially equipped for guests with wheel chair Room Facilities: Private balcony with a superb views of the gardens, Funchal, the mountains or the Atlantic ocean Luxury wood and carpet floors Bathrooms with Portuguese marble and oak Bath with shower Separate area for toilet and bidet  Selection of bathroom amenities Air conditioning and heating individually controlled Double glazing Direct dial telephone Free Wireless in all rooms and public areas Electronic in-room safe free of charge Mini-bar Bathrobes Room slippers Internet access Sitting area with comfortable armchairs Dressing table with mirror Hair-dryer at the dressing table Cable TV with 30 Portuguese and international channels Wake-up and message system through the telephone system Non Smoking rooms available Family rooms available (2 main beds and 2 extra beds)Public Areas and Additional Facilities  Reception and lobby, Interior winter garden and a Formal lounge Cocktail Bar, veranda and terrace Panoramic gourmet restaurant, veranda and terrace Reserved area in the restaurant for non smokers Interior and exterior heated swimming pool Second exterior heated swimming pool Jacuzzi, Sauna, Turkish Bath, Relaxation Room with magnificent views, Sensations shower and Vichy bath, Foot Spa and panoramic Fitness room available free of charge Treatment rooms Magnificent tropical centenary gardens and green areas with paths surrounding the property, relaxation and rest areas e 9-holes mini golf Garden corners with different features  Vintage Rolls Royce available for special transfers Free reception of faxes and Sending service of faxes at Reception Laundry service with deliveries in 24 hours Organization of dry cleaning service (outside the hotel)  Breakfast in the room from 7:30 to 10:30  Room Service from 10:00 to 24:00The details that make the difference at Charming Hotels: The Resident Manager personally receives all arriving guests and will maintain a personal and regular contact with them to ensure their satisfaction and anticipate their requirements. All our guests are accompanied to their room on arrival  Gift on arrival of Madeira Wine & Madeira cake Free electronic room safe, bath robe and slippers  Free use of sauna, Turkish bath,, sensations shower, whirlpool, panoramic fitness room, and relaxation rooms and much more at Chandra Spa. Free use of the Health Centre & Fitness Room facilities Guests on Half Board may opt to eat at any of the Restaurants of Charming Hotels at no extra charge Vintage Rolls Royce available for VIP guests, anniversaries or birthdays A policy of addressing our guests by name A policy of special attention to all our guests needs  A policy of always being willing and able to help our guests A policy of making everything possibleRestaurants & Bars at Quinta das Vistas:Restaurant La Belle Terrasse:Situated in the centenary main house, it provides a wonderful colonial atmosphere with veranda and terrace.The gourmet menu offers creative dishes that combine local produce with exotic herbs and spices. The Executive Chef uses fresh herbs grown in the garden and only fresh produce that is carefully selected in the local farmers market.The dining room is decorated in keeping with the original architecture and colonial history of the house, reminiscent of the elegant romantic past of Madeira.The veranda and terrace are perfect for al fresco dining in the warm Madeira evenings.The service is a full a-la-carte complemented by the chef’s daily suggestions. Open for lunch and dinner.Albatroz Piano Bar:Situated in the main house the bar serves the winter garden, main lounge, veranda and terrace.Panoramic Pool Bar:Serves the pool area with drinks and original snacks. Open for light lunches. Relaxing atmosphere with cane chairs and wood sun umbrellas.The Royal Tea or Coffee, with freshly made scones and pastries is also served in the sitting room, veranda and terrace.Conference Room: Durão IDimensions: Total area 50.00 m² Length 6.80 m Width 7.30 m Height 3.50 m Air conditioning and heating Natural lightingCapacity: Convention Type – 40 persons Schoolroom style – 32 persons U type table – 18 persons Reception – 45 persons Banquet – 32 personsDurão IIDimensions: Total area 25.00 m² Length 6.30 m Width 3.90 m Height 3.50 m Air conditioning and heating Natural lightingCapacity: Convention Type – 20 persons Schoolroom style – 15 persons One table – 16 persons Reception – 25 persons Banquet – 16 personsDurão I + IIDimensions: Total area 78.00 m² Length 10.70 m Width 7.30 m Height 3.50 m Air conditioning and heating Natural lightingCapacity: Convention Type – 70 persons Schoolroom style – 50 persons U type table – 25 persons Reception – 60 persons Banquet – 55 personsPrices include: Flipchart, paper and 4 colour felt tip pens (black, blue, green and red) White board with 4 different board markers Pen  Folder of documents Waters for the Presidential TableSpecific audiovisual material: Possibility of providing a large range of audio-visual equipment. The quotation must be requested in advance as well as the reservation of the material.Coffee Breaks & Business lunch menus: A complete variety of choices are available. ... more   less 
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Also Known As:
Quinta Das Vistas Palace Gardens Hotel Funchal
Quinta Das Vistas Palace Gardens Madeira/Funchal

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