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“madeira charm” 4 of 5 stars
Review of Quinta Das Vistas Palace Gardens

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Quinta Das Vistas Palace Gardens
5.0 of 5 Hotel   |   Caminho de Santo Antonio 52, Funchal, Madeira 9000187, Portugal   |  
Hotel amenities
Ranked #41 of 90 Hotels in Funchal
London, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“madeira charm”
4 of 5 stars Reviewed November 20, 2012

We loved the old fashioned charm of this place and really enjoyed our weeks stay here on what used to be a grand old estate. The hillside location is stunning and the view over the bay and town of Funchal town and its sweeping mountains enjoyed from our balcony was wonderful. Our first view when we arrived in the early evening with all the sparkling lights was magical and I loved the way the weather changed the view constantly, the top of the mountain often shrouded in fog. Breakfast is served on the terrace and the sunrise was worth getting up for too. The room was spacious, with a comfortable king sized bed and large well appointed bathroom. I appreciated the complimentary bottle of madeira and enjoyed learning about and sampling this individual fortified wine in its various forms.
The spa treatments were wonderful. The hotel has a goodsized indoor heated pool and a small unheated outdoor pool which was great to dip in as we enjoyed temperatures of 28 degrees plus every day. The sunbathing area has nice views and never felt crowded. You can get drinks and bar snacks. Sometimes there was waiter service by the pool but my main complaint about the place was that the barstaff were often unavailable and room service quite often did not answer the phone. This was perhaps because we were not staying there in high season and they had cut staff but it felt like they were a man down all the time and in this level of hotel that sort of thing rankles. The staff were generally friendly and helpful but overall, with a couple of exceptions, I found them a little lacking in warmth again in comparison to the level of service I usually experience in this class of hotel.
The food was pretty good and I liked that they featured only Portuguese wine on their list. They have a dine around programme and we tried the Quinta da Monte which I did not rate and the Quinta do Estreito which was lovely both for the food and the views of Camara dos Lobos. A free shuttle bus, which you need to book in order to avoid disappointment, is provided to these other hotels, as well as into town although taxis are pretty reasonable in Funchal.
So with the exception of some slow and not always smiling service we felt the hotel lived up to its billing in the Charming Hotel group and would certainly think about going back.

Room Tip: the panoramic view is worth the extra charge room charge
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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218 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
Lisbon, Portugal
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 19, 2012

I really enjoyed it here, its a very beautiful hotel, romantic and charming place overlooking Funchal. Our room was excellent, the food was great and I also really enjoyed the one day at the spa. Very lovely place and for sure we will come back again.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knutsford, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 25, 2012

This hotel has a touch of class, has excellent facilities and is in an ideal situation for a peaceful holiday. The staff are very courteous and polite and always did their best to make our stay comfortable. The General Manager is warm and friendly and welcomes you to his hotel personally. Our room was excellent and air-conditioned but the wardrobe space was a little limited as another reviewer has commented. The garden is peaceful and enjoys the same vistas which gives the hotel its name. But why the derelict and unused "crazy golf" course? And I would like the penned swans to be given their freedom.
The breakfasts buffet at the hotel has a very wide choice, was very good (except for the flat champagne) and with the views from the restaurant terrace made a splendid start to each day but the evening meals for half board diners are to a set "gourmet" menu. I tried very hard to keep an open mind and endeavored to enjoy the "gourmet" experience but my wife likes traditional food and could not find anything to her taste... We stayed half board because we knew the hotel was out of the centre but we now wish we had taken the short and inexpensive Taxi rides to the Old Town each evening to experience more of the ambiance of Madeira and sample the local cuisine.
If however you do book half board but prefer hearty traditional meals then you can use the free courtesy bus to take you to a sister hotel "Quinta do Estreito" and dine in the informal "Adega da Quinta" Restaurant where you will receive a warm and friendly welcome and you will have a fabulous view over Camara de Lobos. But to avoid disappointment book well in advance for the limited places especially on" Folklore" night.

Room Tip: Our room 202 was cool and quiet and had patio doors directly onto a secluded screened garden but was...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 1, 2012

Hotel is in a great location high on a hill overlooking Funchal town and harbour.Breakfast is very good but the menu in the resteraunt is very pretentious and in 12 days did not change. Staff are very helpful when you can find them. The cleaning staff took one week to find choclolates for the turn down service. It is a 20 minute walk down a very narrow and steep road to Funchal town where there are many resteraunts...cab fare back from town averaged 5 euros, well worth it.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turku
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed July 11, 2012

My wife and I were on our ten years wedding anniversary trip and chose this hotel because of the reviews. Many aspects of the hotel were indeed enjoyable: breakfast is excellent, the pools are pleasant with great view, the room was clean for the whole week, and there's free parking.
Unfortunately, we were very disappointed by the service however.
To begin with, I approached the hotel beforehand by email with some questions that would have been useful as regards celebrating our wedding day. I never got any reply. The emails reached the hotel, however, because when we arrived, the person in the reception said to me that they are going to arrange a surprise for us to our hotel room at our wedding day. Yet, they never arranged anything. Now I'm not expecting a hotel (even a five star hotel) to pay attention to my wedding day but I find it dissatisfying that they say they would arrange something and then do not do it.
Then we made the mistake of reserving a nice table with a view over Funchal from the hotel restaurant for our celebratory dinner. I won't repeat all the mistakes but only three (!) of them: First, the table we asked was not available and the restaurant had decided to solve this situation by not reserving any table for us. Thus we ended having a table in the middle of the room; lessening all the romantic vibes of this celebratory dinner.
Second, my wife's stomach cannot handle onion. She told about this to the waiter, and he said that there was no onion in her main course and that he also tells about this restriction to the kitchen. Nevertheless, all the clams and their sauce was rich in onion. As a result, she left most of the main course (27e...) untouched. When we mentioned this to the waiter, we didn't get any apology just a comment "ouh, I'll tell that to the kitchen".
Third, when we get the bill (which we had not asked at that moment yet), it didn't include the desserts. I had not noticed this, and the waiter only noticed this after I had signed it. At that moment he said that he'll bring us the new bill. We finished our drinks and waited the new bill. And waited. And waited. At the end they made us wait the bill (in now empty restaurant) for ten minutes because they didn't bring the right bill in the first time.
The lesson of our visit: the hotel is nice but the service can be very poor (even for two star hotel, not to mention five star hotel). It is fine if you do not want anything special. Then again, if you want to be certain that things work, choose some other hotel. The final case on this point: at check-out I left my email address to the manager with a note that if they would like to know why I was disappointed about the hotel, they could contact me. They haven't.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 22, 2012

The hotel is situated on the top of a hill overlooking Funchal with great views of the city, harbour and the ocean. The pool area and the terrace gardens around the hotel were very nice, giving the hotel a unique atmosphere and providing fabulous ocean views. The staff people were friendly and helpful. Hotel was clean and comfortable. Breakfasts on the hotel terrace were just amazing and one of the highlights of our stay.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed June 18, 2012

This is a great hotel and very cleverly designed. We had a full week there and really enjoyed it. The food is of a high standard. The location of the hotel is one of its many strengths - it overlooks Funchal harbour and has wonderful views across the bay and is in a quiet part of the city. The restaurant leads out onto a wonderful terrace which is a great place to enjoy a leisurely breakfast and dinner while taking in the panoramic views. There are two pools and a garden which is worth exploring. One of our party is disabled and the hotel has very good faclities for disbaled guests - ramps everywhere and good access around the building. The staff were very helfpful as well. Overall superb!

Stayed June 2012, traveled with family
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Additional Information about Quinta Das Vistas Palace Gardens

Address: Caminho de Santo Antonio 52, Funchal, Madeira 9000187, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Spa Hotel in Funchal
#35 Luxury Hotel in Funchal
#37 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Quinta Das Vistas Palace Gardens 5*
Number of rooms: 70
Official Description (provided by the hotel):
Official Category: 5 Stars HotelLocation: On the brow of a hill above the capital, Funchal With panoramic views of downtown, the Atlantic Ocean and the surrounding mountains. Surrounded by 12.000 m² of mature centenary gardens 10 minutes by car or 20 minutes walk into the centre of town 25 minutes from the International Airport of MadeiraTransportation: Hotel courtesy bus service to Funchal - Marina Easily available taxis Bus stop to Funchal and other destinations to the west part of the island, about 3 minutes walking from the hotelParking Facilities: Free parking availableRooms at the Quinta das Vistas:63 Double Rooms (30m²) spread over three floors03 Junior Suites (45m²)04 Suites (50m²)01 Presidential Suite (80m²) on the top floor of the original house2 twin rooms specially equipped for guests with wheel chair Room Facilities: Private balcony with a superb views of the gardens, Funchal, the mountains or the Atlantic ocean Luxury wood and carpet floors Bathrooms with Portuguese marble and oak Bath with shower Separate area for toilet and bidet  Selection of bathroom amenities Air conditioning and heating individually controlled Double glazing Direct dial telephone Free Wireless in all rooms and public areas Electronic in-room safe free of charge Mini-bar Bathrobes Room slippers Internet access Sitting area with comfortable armchairs Dressing table with mirror Hair-dryer at the dressing table Cable TV with 30 Portuguese and international channels Wake-up and message system through the telephone system Non Smoking rooms available Family rooms available (2 main beds and 2 extra beds)Public Areas and Additional Facilities  Reception and lobby, Interior winter garden and a Formal lounge Cocktail Bar, veranda and terrace Panoramic gourmet restaurant, veranda and terrace Reserved area in the restaurant for non smokers Interior and exterior heated swimming pool Second exterior heated swimming pool Jacuzzi, Sauna, Turkish Bath, Relaxation Room with magnificent views, Sensations shower and Vichy bath, Foot Spa and panoramic Fitness room available free of charge Treatment rooms Magnificent tropical centenary gardens and green areas with paths surrounding the property, relaxation and rest areas e 9-holes mini golf Garden corners with different features  Vintage Rolls Royce available for special transfers Free reception of faxes and Sending service of faxes at Reception Laundry service with deliveries in 24 hours Organization of dry cleaning service (outside the hotel)  Breakfast in the room from 7:30 to 10:30  Room Service from 10:00 to 24:00The details that make the difference at Charming Hotels: The Resident Manager personally receives all arriving guests and will maintain a personal and regular contact with them to ensure their satisfaction and anticipate their requirements. All our guests are accompanied to their room on arrival  Gift on arrival of Madeira Wine & Madeira cake Free electronic room safe, bath robe and slippers  Free use of sauna, Turkish bath,, sensations shower, whirlpool, panoramic fitness room, and relaxation rooms and much more at Chandra Spa. Free use of the Health Centre & Fitness Room facilities Guests on Half Board may opt to eat at any of the Restaurants of Charming Hotels at no extra charge Vintage Rolls Royce available for VIP guests, anniversaries or birthdays A policy of addressing our guests by name A policy of special attention to all our guests needs  A policy of always being willing and able to help our guests A policy of making everything possibleRestaurants & Bars at Quinta das Vistas:Restaurant La Belle Terrasse:Situated in the centenary main house, it provides a wonderful colonial atmosphere with veranda and terrace.The gourmet menu offers creative dishes that combine local produce with exotic herbs and spices. The Executive Chef uses fresh herbs grown in the garden and only fresh produce that is carefully selected in the local farmers market.The dining room is decorated in keeping with the original architecture and colonial history of the house, reminiscent of the elegant romantic past of Madeira.The veranda and terrace are perfect for al fresco dining in the warm Madeira evenings.The service is a full a-la-carte complemented by the chef’s daily suggestions. Open for lunch and dinner.Albatroz Piano Bar:Situated in the main house the bar serves the winter garden, main lounge, veranda and terrace.Panoramic Pool Bar:Serves the pool area with drinks and original snacks. Open for light lunches. Relaxing atmosphere with cane chairs and wood sun umbrellas.The Royal Tea or Coffee, with freshly made scones and pastries is also served in the sitting room, veranda and terrace.Conference Room: Durão IDimensions: Total area 50.00 m² Length 6.80 m Width 7.30 m Height 3.50 m Air conditioning and heating Natural lightingCapacity: Convention Type – 40 persons Schoolroom style – 32 persons U type table – 18 persons Reception – 45 persons Banquet – 32 personsDurão IIDimensions: Total area 25.00 m² Length 6.30 m Width 3.90 m Height 3.50 m Air conditioning and heating Natural lightingCapacity: Convention Type – 20 persons Schoolroom style – 15 persons One table – 16 persons Reception – 25 persons Banquet – 16 personsDurão I + IIDimensions: Total area 78.00 m² Length 10.70 m Width 7.30 m Height 3.50 m Air conditioning and heating Natural lightingCapacity: Convention Type – 70 persons Schoolroom style – 50 persons U type table – 25 persons Reception – 60 persons Banquet – 55 personsPrices include: Flipchart, paper and 4 colour felt tip pens (black, blue, green and red) White board with 4 different board markers Pen  Folder of documents Waters for the Presidential TableSpecific audiovisual material: Possibility of providing a large range of audio-visual equipment. The quotation must be requested in advance as well as the reservation of the material.Coffee Breaks & Business lunch menus: A complete variety of choices are available. ... more   less 
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Also Known As:
Quinta Das Vistas Palace Gardens Hotel Funchal
Quinta Das Vistas Palace Gardens Madeira/Funchal

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