We stayed for 2 weeks last month. We`re very familiar with this hotel as original time share owners. We dont go every year though.
1) the food in the main dining room was terrific. Breakfast and dinner was so good that we frequently ate in rather than eat at local restaurants. Full marks to the kitchen staff.
2) the place still looks good. Obviously investing in high quality fixtures and fittings as well as the interesting antiques and furnishings was worth it.
1) the service appears to be very inconsistent at meal times. Sometimes we were overwhelmed by staff but at others it was if we were invisible or completely forgotten about!
2) the management of the fire alarm going off at nearly midnight one night was really bad. It was due to a burst pipe we found out later but with alarms going full blast, lifts frozen and air con roaring in all corridors it was very stressful. We met elderly people trying to evacuate and confusion abounded. No staff in sight, no one to explain what was happening, people going up and down the fire escape stairs etc. What if it had been a real fire?
3) the pricing of the half board package was confusing. In almost every case we had to pay an additional supplement. Either price it up or dont sell it as a "bargain". As I said before the food was great and we thought it was OK value including the supplements but we were warned off the package by various guests due to the supplement issue.
4) we miss the old savoy. Its just a hole in the ground. We miss the garden. One key aspect of this for us was the ability to access the main road via the old Savoy thus reducing the need for a steep walk either up or down the narrow street the Royal Savoy is located on. We saw many older people struggling. Taxis are plentiful as one of the reception staff uses his own taxi business to supply them.
5) we dont like the pressure from the sales team to constantly upgrade or alter our time share membership.