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“excellent value for money” 4 of 5 stars
Review of Enotel Lido Madeira

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Enotel Lido Madeira
5.0 of 5 Hotel   |   Rua Simplicio dos Passos Gouveia, 29, Funchal, Madeira 9004 - 576, Portugal   |  
Hotel amenities
Ranked #22 of 90 Hotels in Funchal
Shrewsbury, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
“excellent value for money”
4 of 5 stars Reviewed March 13, 2014

Enotel lido is one of the few hotels in Madeira that offers "All Inclusive". The staff friendly and efficient and food was plentiful and of good quality. Much to my surprise the hotel were offering
premium brand drinks as part of the all inclusive. Most of the guests were repeat guests of retirement age and spend up to one month at the hotel which indicates the good value of the hotel. Like all hotels in Funchal there is limited recreational area around the building and what there is surrounds the pool. Good location for bus service into Funchal. They run every few minutes and cost Euro1.35 each way. Much cheaper than taxi. Overall a good holiday but not
sure I would spend another 3weeks in Madeira now we have seen the island.

Room Tip: We had a suite 827 which overlooked the pool area and sea with large terrace.. Some standard rooms a...
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EnotelHandR, Gerente geral at Enotel Lido Madeira, responded to this review, March 25, 2014
Dear Guest,

We appreciate your nice comments and we are extremely pleased to know that you have enjoyed your holiday at the ENOTEL LIDO Madeira.

We thank you for sharing your happiness with us and we can assure you that we will continue to do our best in order to guarantee a quality service to our guests.

We are pleased for your co-operation and we would like to take this opportunity to send you our best regards.

Luis Guimarães
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,012 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (362)
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eastbourne
Contributor
18 reviews 18 reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 7, 2014

Just returned from 2 weeks all inclusive. Well definately not what I call 5*, more like 3*. Whilst hotel is spotlessly clean, food is acceptable but again not fantastic. The excuse of being tied into the previous owners wi-fi contract until next year bit of a cop-out. 22 euros a day really steep. To use the jacuzzi and spa area 8 euro a time and the water aerobics 10 euros doesn't mean that this is "All Inclusive" However staff very polite but they seem to be under great pressure to get their work done. You are serviced and fed, but hotel really lacks any atmosphere, nothing happens during the day and the evening entertainment is repeated each week so no great variety. It's a hotel that would do well for conferences but really lacks any buzz

Room Tip: hotel is "U" shaped, rooms facing towards the sea or the pool are better. rooms on outer s...
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EnotelHandR, Gerente geral at Enotel Lido Madeira, responded to this review, March 31, 2014
Dear Guest,

Firstly we would like to thank you for taking your time to give us your opinion regarding our Hotel and services as they can always help us to improve.
We can assure you that we will nevertheless continue to do our best in order to provide our Clients with a quality service, which you may witness in your next visit to the Enotel Lido Hotel.

We are pleased for your co-operation and would like to take this opportunity to send you our best regards.

Luis Guimarães
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucks
Top Contributor
57 reviews 57 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 4, 2014 via mobile

Our first trip to Madeira. Pleased with the hotel - very friendly helpful welcome by reception and Sara on guest services.. Lovely view from reception of sea and pool. Room spacious and bathroom good size- all very clean and well appointed. Bed and pillows comfy; water and soft drinks in the fridge. Hair dryer feeble though- because of this I booked to have hair washed and blow dried by the hotel hairdresser. She did a great job - would recommend -she doesn't speak much English but understood hairdressing requests!
Food in the buffet good and varied in the week we were there. Puddings exceptional!!!! All like dinner party desserts- much better than most hotels we have experienced and worth a taste of each. Food replenished regularly so even if you ate late there were the same choices. Service in the restaurants we found to be good- agreed that often there was no one to greet you but we quite like finding our own table.
Speciality restaurants were ok... Menues were limited to 2 choices per course in the Italian and Maderian so 2 x in each was enough ; Japenese was fun as they cook in front of you- set menu though so check before if you have dislikes or allergies. A change from the buffet.
Pool area and beds well set out - didn't try the pool as unheated!
The main bar in the reception area was good to sit in for pre dinner drinks - good service and atmosphere
Location of hotel good- out of the back gate onto the prom - turn right and walk for about 30 mins to a nice bar / restaurant overlooking a Stoney beach; turn left and walk into Funchal in about 25 mins. Buses from next hotel right down into Funchal every 20 mins - cost 1.60 euros each way
Whole day West coast min bus tour was great! Also enjoyed the cable car rides upto the top and then down to the Botanical gardens and back. Great views. Nice to wander along the old streets in Funchal - go around the Fort for the views and also look out for all the painted doors We liked it all and will definitely return
to Madeira. The Portuguese people were friendly, polite and helpful and seemed to have a pride in their work.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EnotelHandR, Gerente geral at Enotel Lido Madeira, responded to this review, March 12, 2014
Dear Guest,

We appreciate your comments and we are extremely pleased to know that you have enjoyed your holiday at the ENOTEL LIDO Madeira.

“Obrigado” for your co-operation and we would like to take this opportunity to send you our best regards.

Luis Guimarães
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 4, 2014

I have read the recent reviews, and now experienced a two week all inclusive holiday at the enotel lido for myself.
I feel that for what we paid, we had good value, not sure what the 5* is about, for 5* I would expect a lot more than what is on offer.Having stayed in 4* hotels in Portugal before, I would rate this hotel on par with any them. But think of what you are paying, I paid less than £1,000 each for a decent all inclusive for two weeks.
My only gripe would be the nightly entertainment, very poor so if you don't mix very easily the evenings by the bar could be long.
The rooms are good, staff friendly and anything you want just ask, don't suffer on. I did notice some people were given the rooms overlooking the car park and waste compactor, when they complained they were told they would have to pay extra for a pool view.
We were given pool view rooms automatically, without additional payments on floor 2, I'm not saying that this is the best as I never went on the other floors but no lift to the restaurant, down one flight of steps to the pool and bar and promenade, this felt easy and leisurely every day.

Room Tip: As mentioned, I can only say what I have experienced, and floor 2 with a pool view was a good floor...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EnotelHandR, Gerente geral at Enotel Lido Madeira, responded to this review, March 17, 2014
Dear Guest,

We appreciate your comments and we are extremely pleased to know that you have enjoyed your holiday at the ENOTEL LIDO Madeira.

We thank you for sharing your opinion with us and we can assure you that we will continue to do our best in order to guarantee a quality service to our guests.

“Obrigado” for your co-operation and we would like to take this opportunity to send you our best regards.

Luis Guimarães
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spalding, United Kingdom
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 4, 2014

Everything was as good as it was in June last year, this time we were there for 4 weeks in January/February and we were still able to sit outside under parasols with our drinks the food the staff and the service were as good as last time which was excellent. The hotel is very clean and is easy to get around with the lack of steps. We have already booked to go back in June this year and are very much looking forward to it.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EnotelHandR, Gerente geral at Enotel Lido Madeira, responded to this review, March 17, 2014
Dear Guest,

We appreciate your comments and we are extremely pleased to know that you have enjoyed your holiday at the ENOTEL LIDO Madeira and that you have already made a reservation to come back in June this year.

“Obrigado” for your co-operation and we would like to take this opportunity to send you our best regards.

Luis Guimarães
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leamington spa
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 1, 2014 via mobile

Having spent 2 weeks in January this year we can't rate it high enough. The hotel was super - food excellent - hotel extremely clean - staff fantastic nothing too much
Trouble - already looking forward to a return visit. This
Is a hotel that really looks after its clients

Stayed January 2014
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EnotelHandR, Gerente geral at Enotel Lido Madeira, responded to this review, March 10, 2014
Dear Guest,

We appreciate your comments and we are extremely pleased to know that you have enjoyed your holiday at the ENOTEL LIDO Madeira.

We thank you for sharing your opinion with us and we can assure you that we will continue to do our best in order to guarantee a quality service to our guests.

“Obrigado” for your co-operation and we would like to take this opportunity to send you our best regards.

Luis Guimarães
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prestbury, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 1, 2014

I have just got back from Madeira with my wife and twee teenage children. We opted for this all inclusive accommodation as our son never stops eating.

Our two bedroom suite was very nice and comfortable and the standard we expect of Madeira. The rest of the hotel was very nice and well appointed. The pool area was a bit of an issue. The day time snack bar had outside tables as you expected but when people left the table they were not cleared as quickly as you would normally expected. This lead to tables being dive bombed by pigeons and gulls. I personally don't like pigeons and was not too happy when half a dozen started scavenging from the next table. A little later was on a sun lounger and decided to wander to the snack bar to get an ice cream (which was very nice). I quickly realised that going bare foot was a mistake as I had to dodge around quite a substantial amount of old and fresh bird poo. As I looked around I realised it was an issue for most of the pool area with some also on the sun loungers.

The Japanese themed restaurant was very good but the Italian and Madeiran were very mediocre. I turned up to the Madeiran 10 minutes before my table booking and got told to go away in quite a rude manner. The restaurant was empty just that they were not ready. The bar on that floor was clossed so we had to got to another floor to wait for our table.

The buffet was reasonable but the food was not great with the exception of the freshly made omelettes. The standards of food was well below the quality you would typically get in Madeira. We have had far better food in the back street bars.

The evening entertainment was usually to a high standard including a guy playing a clarinet and saxophone who was excellent one evening.

In a five star hotel I actually expect to be able to use the sauna, jacuzzi and steam room without having to pay extra. You have to pay quite a steep surcharge to use these as you do for wifi. The wifi is the most expensive I have every seen and that includes the Ritz-Cartlon in Abu Dhabi and The Grosvenor House on Park Lane (you don't pay for the spa in these either!!).

We were also amazed at the skew towards very elderly people with some being very infirm. It was actually a concern in the buffet as to whether they would cause an accident.

We love Madeira but we won't be back to the Enotel Lido.

Room Tip: Go for a high room with sea view.
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  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EnotelHandR, Gerente geral at Enotel Lido Madeira, responded to this review, March 10, 2014
Dear Guest,

Firstly we would like to thank you for taking your time to give us your opinion regarding our Hotel and services as they can always help us to improve.
We can assure you that we will nevertheless continue to do our best in order to provide our Clients with a quality service.

We are pleased for your co-operation and would like to take this opportunity to send you our best regards.

Luis Guimarães
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Enotel Lido Madeira

Address: Rua Simplicio dos Passos Gouveia, 29, Funchal, Madeira 9004 - 576, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Funchal
#19 Family Hotel in Funchal
#20 Romantic Hotel in Funchal
#21 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Enotel Lido Madeira 5*
Number of rooms: 317
Official Description (provided by the hotel):
Enotel Lido Madeira is a comfortable 5 star hotel located in the main touristic area, situated above the ocean with direct access to the oceanfront promenade and just 5 minutes from the centre of Funchal. There are 270 comfortable rooms available including balcony with a ocean side view, air conditioning, cable TV, hairdryer, mini bar, separate bath and shower, bathrobes, telephone with direct outside line and voicemail facility there are also 47 Suites with a Jacuzzi, coffee and tea making facilities. ... more   less 
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Also Known As:
Enotel Lido Madeira Hotel Funchal
Tivoli Madeira Funchal
Tivoli Madeira Hotel Funchal
Enotel Lido Madeira Funchal

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