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“excellent holiday” 5 of 5 stars
Review of Enotel Lido Madeira

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Enotel Lido Madeira
5.0 of 5 Hotel   |   Rua Simplicio dos Passos Gouveia, 29, Funchal, Madeira 9004 - 576, Portugal   |  
Hotel amenities
Ranked #21 of 88 Hotels in Funchal
Certificate of Excellence
Maidstone, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
“excellent holiday”
5 of 5 stars Reviewed January 19, 2013

Been home a few days now and wish we were back there, as so cold here with the snow! We had an excellent time at his hotel, very clean and tidy, staff very friendly and helpful. the room was spacious with a very good bathroom, with a bath as well as a proper shower, room overlooking the pool with a view of the ocean too. Can't believe some peoples rude comments as we thought the restaurants were very good and really enjoyed the Japanese where as always the staff very helpful and kind, the same as the staff in all the restaurants, and agree with the comment about buffet food having to be only kept warm, because getting very dry if kept too hot is true. We are looking to returning the end of this year or early next year. We would like to thank all the staff for a very enjoyable holiday.

Room Tip: spa side off pool area ,floor eight got lovely sun on balcony pm ,
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Idalina Maria S, Gerente geral at Enotel Lido Madeira, responded to this review, January 21, 2013
Dear Guest,

We appreciate your nice comments and for having enjoyed your holiday at The ENOTEL LIDO Madeira.

We thank you for sharing your hapiness with us,so that we can only improve to provide our guests more satisfaction and elevate the quality service.

We are pleased for your co-operation and we would like to thank this opportunity to send you our best regards,

We sincerely hope to welcome you back at ENOTEL LIDO MADEIRA in the near future.

Luís Guimarães
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,225 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (450)
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Wiltshire, England
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 17, 2013

Some reviews of this hotel pick faults, but the big things were all good for us.
People come first. Staff selection and training must be good. Cheerful, helpful and friendly was the norm, staff often went out of their way to be considerate.
If you keep buffet food too hot it dries out, so you keep it warm. If that's a problem for you, there are show cooking and themed restaurant options. The packed lunch is not haute cuisine but as a free extra it's a good base for lunch away from the hotel.
Rooms are spacious and clean, everything worked in ours and we had the bonus of a good view from the balcony (not that we used it much).
Entertainment is varied and often good, though Sunday evening was less impressive.
The location is good, by the coast and close to a stop for the (cheap) bus into town.
If you go to the Enotel with a positive attitude you will have a good time.
If you go to the

Room Tip: Pool view gives the best outlook and there was little noise, we liked a high floor though that did m...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Idalina Maria S, Gerente geral at Enotel Lido Madeira, responded to this review, January 21, 2013
Dear Guest,

We appreciate your nice comments and for having enjoyed a “Holiday to Remember” at the ENOTEL LIDO Madeira.

We thank you for sharing your hapiness with us,so that we can only improve to provide our guests more satisfaction and elevate the quality service.

We are pleased for your co-operation and we would like to thank this opportunity to send you our best regards,

Luís Guimarães
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotherham
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 15, 2013

Just arrived home from a most enjoyable week, back to snow, de freezing car at airport etc. Hotel very clean rooms and communal areas very good, bed a bit hard for us but OK. Staff helpful, friendly. Food, breakfast good especially porridge and omelettes,both hot plus lots of fruit and bread. Packed lunch good and always ready on time. Dinner good variety but a bit on the cold side so, got in at 7pm and ate with hot stuff first then soup or salad both lovely and nice selection of puds Drinks proper brands of spirits and staff really friendly. loved Madeira hope to go back again and will stay again at Enotel. Staff at reception gave us lots of advice on buses, which we found difficult when we tried to get timetables in Funchal. Sax player excellent

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Idalina Maria S, Gerente geral at Enotel Lido Madeira, responded to this review, January 16, 2013
Dear Guest,

We appreciate your nice comments and for having enjoyed your holiday at The ENOTEL LIDO Madeira.

We thank you for sharing your hapiness with us,so that we can only improve to provide our guests more satisfaction and elevate the quality service.

We are pleased for your co-operation and we would like to thank this opportunity to send you our best regards,

We sincerely hope to welcome you back at ENOTEL LIDO MADEIRA in the near future.

Luís Guimarães
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Contributor
16 reviews 16 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 15, 2013

we spent christmas & new year at this hotel and enjoyed a wonderful two weeks, the staff are wonderful will go out of their way to help you. Our room overlooking the pool was large ,spotless, as was the bathroom (worth paying a little more for) The food was very good new years gala dinner was excellent,we met up with a great bunch of holidaymakers staying at the hotel and i am sure this helped with our stay . Close by are loads of places to eat or just go for a drink if you feel the need to get out ,bus stop facing the hotel (up asteep set of steps) easy to get into town worth buying the ten trip bus ticket,their is no limit to times or distance you travel very good value.The only down-side to our stay is that the area is VERY steep and would not suit anyone with walking problems.

Room Tip: rooms over the pool are worth the extra money ,the other rooms are over a car-park and it can be ver...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Idalina Maria S, Gerente geral at Enotel Lido Madeira, responded to this review, January 16, 2013
Dear Guest,

We appreciate your nice comments and for having enjoyed a “Holiday to Remember” at the ENOTEL LIDO Madeira.

We thank you for sharing your hapiness with us,so that we can only improve to provide our guests more satisfaction and elevate the quality service.

We are pleased for your co-operation and we would like to thank this opportunity to send you our best regards,

Luís Guimarães
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed January 7, 2013

We arrived in Funchal on 31/12/12 in order to celebrate the new year, which I would recommend to anyone. The firework display was amazing.
First impressions on the Enotel Lido Hotel were very good. It has a nice reception, with a great view over the sea and pool area. There is also a nice bar opposite the reception. Unfortunately though there were certain factors which did taint my overall view of this hotel.
It is a nice hotel, which is reasonably priced to stay at, therefore I would say it was good value. The negative points were as follows: 1.Although the rooms were nice, with a modern feel, many of them (and believe me we looked at quite a few) had a drainage problem in the bathroom, which gave off a very unpleasant smell. We did move rooms, and were offered an upgraded room, but it smelt even worse. Therefore, we opted for a standard room without the smell. 2. There is no free wi-fi, which is to be expected I suppose, however at 22 Euros per day or 88 for the week, I thought it was quite pricey. 3. Due to having cause for complaint we did, in the early stages, have quite a bit of contact with the reception staff. We found them to be unhelpful and really quite rude, however, once we got a manager involved (a female whose name I didn't catch) then the service really improved. She was excellent and did everything to see that we were happy with our rooms. 4. A small point, but there is not one iron and ironing board in the entire hotel. This is due to health and safety reasons!! 5. Food - you have various options, as you can either stick to the main restaurant or one of the three themed restaurants - Madeira , Italian or Japanese. The main restaurant food was okay, nothing special, but I have definitely had worse. The Madeiran restaurant , we found was very good (despite complaints from some customers). We didn't enjoy the Japanese (and we have had it before), it was l a bit tasteless. We never got to the Italian, although we heard it was good. We did have to complain regarding these restaurants as, at first we couldn't get a table at any of them, due to them opening on selected nights only. A complaint soon sorted this out. 6. The beds were the most uncomfortable we have ever slept in as they were rock hard. We did complain and each bed was covered with a topper, which helped a bit.
Now to the positive points and there are several: 1. The setting is excellent with the hotel positioned right on the seafront. 2. The outside pool area is very nice with plenty of beds 3. Everywhere is immaculately clean 4. The inside pool is very my nice and a good size, however all swimmers must wear swimming caps, which they sell for 4 Euros 5. The bar staff are excellent 6. There is a snack bar by the pool, which does pizza, salad, chips etc and is very good 7. The First Choice rep, called Thomas was very good. As stated earlier we did have cause to complain and fully expected to meet some resistance, however, Thomas was very efficient and quickly sorted out each issue. 8. The evening entertainment was okay, but I wouldn't expect too much. The guy playing the sax is great.
To conclude, all in all, the Enotel Lido is a nice hotel, which at home would be a 3/4 star, but it wasn't expensive. If you're booked to go there then make sure you have a sea/pool view and a room that doesn't smell, although they appear to be quite a rarity. It's a nice hotel, but I don't think we would back there.

Room Tip: Pool/sea view room and go straight to the bathroom to check whether or not it has a drainage problem...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Idalina Maria S, Gerente geral at Enotel Lido Madeira, responded to this review, January 10, 2013
Dear Guest,

We would like to thank you for taking your time during your stay to give us your opinion about our services,so that we could react immediatelly in order to correct matters by improving and therefore pleasing you.
we can assure you that we will nevertheless continue to do our best to provide a quality service to our guests,making the ENOTEL LIDO a great hotel to stay…

Best Regards,

Luís Guimarães
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 5, 2013

Just returned from 2 weeks over Christmas and New Year. Hotel met all expectations our room was spacious and comfortable with a nice view of the sea and pool. All the staff were most helpful and friendly with a special mention for the Guest Relations team who added the extra value. News Years eve was the highlight of the holiday what a show they put on in Funchal. I would not hesitate to recommend the Enotel Lido their AI package makes life so easy.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Idalina Maria S, Gerente geral at Enotel Lido Madeira, responded to this review, January 7, 2013
Dear Guest,

We appreciate your nice comments and for having enjoyed a “Holiday to Remember” at the ENOTEL LIDO Madeira.

We thank you for sharing your hapiness with us,so that we can only improve to provide our guests more satisfaction and elevate the quality service.

We are pleased for your co-operation and we would like to thank this opportunity to send you our best regards,

Luís Guimarães
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancashire
Top Contributor
75 reviews 75 reviews
10 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed January 3, 2013

Just spent Christmas at this hotel travelled with Saga on AI. I had booked a single room but did get a spacious double room with pool and sea view. The hotel is in a good position with lovely walks to Funchal etc,
All the staff were very helpful and pleasant. I did not see any elderly Saga guests getting drunk on the fee drinks and with regard to the food it was generally quite decent, sometime not hot especially breakfast but there was show cooking where you could have fresh cooked meat or fish and an omelette for breakfast. The only themed restaurant I did not like was the Japanese, if you have been to a real Japanese restaurant don't go to this one. Just one chef who poured salt liberally over all the veg, fish and meat and managed to overcook it all - not good. The other two were both very good. You do get fed up with the buffet food after two or three days.On Christmas Eve and day we had bottles of wine on the table but after this we were only offered very insipid carafe wine by the glass, when I questioned this the resaurant manager said that the bottles were only for Christmas.
The hotel was nice and quiet at nights, beds are a bit firm and there is still the problem with the drains smell, I only noticed it once but my next door neighbor had it the whole time and solved it by putting the waste bin over the drain hole under the sink. On the whole I think this is a good hotel, I would go again.

Room Tip: I was on the sixth floor which had good views and caught the afternoon sun.
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  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Idalina Maria S, Gerente geral at Enotel Lido Madeira, responded to this review, January 4, 2013
Dear Guest,

We appreciate your nice comments and for having enjoyed your holiday at The ENOTEL LIDO Madeira.

We thank you for sharing your hapiness with us,so that we can only improve to provide our guests more satisfaction and elevate the quality service.

We are pleased for your co-operation and we would like to thank this opportunity to send you our best regards,

We sincerely hope to welcome you back at ENOTEL LIDO MADEIRA in the near future.

Luís Guimarães
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Enotel Lido Madeira

Address: Rua Simplicio dos Passos Gouveia, 29, Funchal, Madeira 9004 - 576, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Funchal
#19 Romantic Hotel in Funchal
#21 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Enotel Lido Madeira 5*
Number of rooms: 317
Official Description (provided by the hotel):
Enotel Lido Madeira is a comfortable 5 star hotel located in the main touristic area, situated above the ocean with direct access to the oceanfront promenade and just 5 minutes from the centre of Funchal. There are 270 comfortable rooms available including balcony with a ocean side view, air conditioning, cable TV, hairdryer, mini bar, separate bath and shower, bathrobes, telephone with direct outside line and voicemail facility there are also 47 Suites with a Jacuzzi, coffee and tea making facilities. ... more   less 
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Also Known As:
Enotel Lido Madeira Hotel Funchal
Tivoli Madeira Funchal
Tivoli Madeira Hotel Funchal
Enotel Lido Madeira Funchal

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