We arrived in Funchal on 31/12/12 in order to celebrate the new year, which I would recommend to anyone. The firework display was amazing.
First impressions on the Enotel Lido Hotel were very good. It has a nice reception, with a great view over the sea and pool area. There is also a nice bar opposite the reception. Unfortunately though there were certain factors which did taint my overall view of this hotel.
It is a nice hotel, which is reasonably priced to stay at, therefore I would say it was good value. The negative points were as follows: 1.Although the rooms were nice, with a modern feel, many of them (and believe me we looked at quite a few) had a drainage problem in the bathroom, which gave off a very unpleasant smell. We did move rooms, and were offered an upgraded room, but it smelt even worse. Therefore, we opted for a standard room without the smell. 2. There is no free wi-fi, which is to be expected I suppose, however at 22 Euros per day or 88 for the week, I thought it was quite pricey. 3. Due to having cause for complaint we did, in the early stages, have quite a bit of contact with the reception staff. We found them to be unhelpful and really quite rude, however, once we got a manager involved (a female whose name I didn't catch) then the service really improved. She was excellent and did everything to see that we were happy with our rooms. 4. A small point, but there is not one iron and ironing board in the entire hotel. This is due to health and safety reasons!! 5. Food - you have various options, as you can either stick to the main restaurant or one of the three themed restaurants - Madeira , Italian or Japanese. The main restaurant food was okay, nothing special, but I have definitely had worse. The Madeiran restaurant , we found was very good (despite complaints from some customers). We didn't enjoy the Japanese (and we have had it before), it was l a bit tasteless. We never got to the Italian, although we heard it was good. We did have to complain regarding these restaurants as, at first we couldn't get a table at any of them, due to them opening on selected nights only. A complaint soon sorted this out. 6. The beds were the most uncomfortable we have ever slept in as they were rock hard. We did complain and each bed was covered with a topper, which helped a bit.
Now to the positive points and there are several: 1. The setting is excellent with the hotel positioned right on the seafront. 2. The outside pool area is very nice with plenty of beds 3. Everywhere is immaculately clean 4. The inside pool is very my nice and a good size, however all swimmers must wear swimming caps, which they sell for 4 Euros 5. The bar staff are excellent 6. There is a snack bar by the pool, which does pizza, salad, chips etc and is very good 7. The First Choice rep, called Thomas was very good. As stated earlier we did have cause to complain and fully expected to meet some resistance, however, Thomas was very efficient and quickly sorted out each issue. 8. The evening entertainment was okay, but I wouldn't expect too much. The guy playing the sax is great.
To conclude, all in all, the Enotel Lido is a nice hotel, which at home would be a 3/4 star, but it wasn't expensive. If you're booked to go there then make sure you have a sea/pool view and a room that doesn't smell, although they appear to be quite a rarity. It's a nice hotel, but I don't think we would back there.
Pool/sea view room and go straight to the bathroom to check whether or not it has a drainage problem...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 10, 2013
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We would like to thank you for taking your time during your stay to give us your opinion about our services,so that we could react immediatelly in order to correct matters by improving and therefore pleasing you.
we can assure you that we will nevertheless continue to do our best to provide a quality service to our guests,making the ENOTEL LIDO a great hotel to stay…
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.