My wife and I returned from the Enotel Lido, after a two week break, on the 10th September. It was an enjoyable and relaxing break however, as metioned by several other reviews on this hotel, it was good but not by any means excellent.
The first impression we had on arrival at the hotel was how beautiful it was. It's very well situated just outside the main centre of Funchal and has excellent views of the sea, as well as a lovely promenade at the back of the hotel for nice enjoyable walks. On checking in to the hotel we were somewhat surprised at the lack of information (or assistance to our rooms with our baggage) that was provided to us. After queueing to check in for around half an hour, we were given our room keys and basically were left to go and find our room. This was a first for us however, this is apparently how the desk staff work at this hotel.
The hotel room itself was very nice. It was a double deluxe on the second floor overlooking both the pool and the sea. It was very spacious with a large double bed (which was extremely comfortable) with a large bathroom and seperate shower cubicle. As mentioned by other reviews, the rooms do contain a mini fridge which is meant to be filled on a daily basis with water and soft drinks, also a kettle with teas coffes and milk. This was replenished daily for the first 4 or 5 days however, after the 5th day it stopped and I basically had to go on an expedition to find the maids servicing our floor or make a daily trip to the shop across the road and purchase bottles of water. This annoyed me slightly because even although it's only water or tea bags its part of the package that these will be replaced on a daily basis and quite clearly this is not the case. If you are going to provide this service either do it completely or don't do it at all. There is nothing worse returning to your room after an extremely hot day at the pool to realise you have no water to quench your thirst. I gave up after the first week and went to the shop and bought a multi pack of water, tea bags and milk, at least that way I didn't have to play find the maid around the hotel to ask for some water.
The pool area at the hotel is very nice, this also has fantastic views of the sea and quick access to the pedestrian promenade which runs almost the whole way into Funchal. I would highly recommend walking the length of the promenade to anyone visiting as the views are quite spectecular and there are some very nice cafes and bars along the way. As metioned by others, there does seem to be an issue (which on reading some of the reviews dating back to the very early part of this year) with parasols around the bathing area of the pool. The parasols themselves are very old, tatty and dated and considering the number of bathing loungers around the pool there was only about two dozen at the most, nowhere near enough. The other issue regarding the pool area is the bathing loungers and the space in which they occupy. You are practically on top of the people on either side of you as there are just so many of them crammed in to a very small area. There is definitely a problem with your own personal space while sunbathing here however, as the hotel was not full during our visit we were able to move 2 beds and find a bit of space to relax.
The food at the main buffet was actually quite good and we both rather enjoyed it to be honest. I had read quite a few reviews prior to going and some of the reviews were less than complimentary regarding the buffet. For us, this was not the case. Although the breakfast was very 'samey', both the lunch and evening meals were very nice with plenty of selection and the buffet hall itself was a pleasent place to sit and enjoy a meal and a glass of wine in reasonable comfort. As for the a' la carte restaurants, well I think this was a bit hit and miss to be fair. The Japonese restaurant is by far the top thing about this hotel. It is a fantastic restaurant and a pretty good way to start your evening as the food is out of this world and the staff here were very nice and quite entertaining. The Madeiran restaurant was average the starter was very nice indeed (a typical Madeiran soup) however, both the main and the dessert weren't really up to much in my opinion, added to that the table and chairs on which you sit are that of a plastic patio set. Not very comfortable and very sweaty on your legs! The Italian restaurant, well the less I say about this the better! However, I was informed, by another couple who visited it on the second week, that due to the amount of compliants the previous week the menu had been changed. We never went back but the comments we heard from the second week at this restaurant sounded like a better meal than the one we had the week previous.
The majority of the staff here are great, they are definitely this hotels greatest asset. You can tell they are completely overworked as you see them there serving you all day into the early hours of the morning. Personaly, I do think the hotel is under staffed. This just seems to be the modern world at the minute, trying to save on overhead costs where possible. This is not a cheap place to come to, actually it's quite an expensive place to stay. I just think that the addition of a handfull more staff would actually benefit the hotel and the service to the guests which would match that of a regular 4 star hotel in other parts of Europe.
As I say in the title of this review, it was quite a nice relaxing break and the hotel was good in the most part. I know I have spoken in detail about about several of the negatives however, comparing this to other 4 and 5 star hotels that my wife and I have stayed in other parts of the world, this could potentialy be up there if a few simple changes where made.
Please do not fret if you have booked this hotel and are reading through these reviews (as my wife and I do prior to our holiday) before you go. Depite all I have spoken about, we did have an enjoyable time, and although we probably wouldn't rush back here anytime in the near future, we were glad we came.
Any of the rooms that face inwards to the pool area provide very good views of both the pool and the...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for taking the time to give us your opinion and suggestions as they are very important to us and can always help us improve our services.
We are happy to know that you have had a pleasant holiday at ENOTEL LIDO MADEIRA.
We sincerely hope to welcome you back at ENOTEL LIDO MADEIRA in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.