We visited 4 hotels during our stay in Madeira and this one was the cherry on the cake. I have stayed at many 5 * hotels round the world and this hotel is right up there with the best. It was an amazing stay. The staff are amongst the most charming, friendly and professional I have ever encountered - they give the Four Seasons a run for their money service wise. When we arrived, the hotel manager cam out and met us and was incredible helpful. I had been travelling all day and felt car sick and the only menu available was an Easter extravaganza which looked amazing but too rich for me. The hotel manager arranged for the chef to cook me a special meal. This is the kind of personal service that you get during your stay. The front of House staff are extremely helpful and wonderfully courteous and should be applauded for their service as are the restaurant staff. We had room service a lot of the time whilst we were there, food was great and the lady who delivered the rood was exemplary. I did not take her name which is a shame as I would like to write to the manager to tell him what a great job she did. She had been at the hotel from the start and was so helpful. As we could not go to the restaurant for the Easter meal as I was not well, she laid up a table in our room to perfection and made it so special for us. She served us throughout our trip and was as helpful throughout. The spa was amazing. I had some ayurvedic treatments given to me by a sublime spa lady. She was excellent, I would recommend to anyone who is going to ask for a lady called Isabella, ( I think that was her name - she also works at the aruyvedic centre in Canico so you can ask for her with that info) she is extremely good and intuitive as to what your body needs.
The hotel was gorgeous, shame it was too cold to use the outdoor pool, I bet it is glorious in Summer. It is colder as you are so far up in the hills ( the views are to die for) but the villas are all heated accordingly so you never feel cold. The villas are divine and you feel like you are in a gorgous Asian style resort in somewhere very exotic. We had villa 24 which had a beautiful view of the harbour, the ferries coming in and the sea. Perfect. There is an utterly gorgeous friendly cat who comes and visits if you are happy to allow it. She is beautiful and totally chilled, just like the hotel itself. I would not hesitate to recommend this hotel, it made our trip and I will be returning in two months time as I had such a wonderful time - I never return to hotels unless they are truly spectacular and this one was. Go for the view and the seriously delicious breakfasts - I have never had such a wonderful fresh selection for breakfast ever. It was such a treat.
Higher villas have sea view, but all villas are gorgeous
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 10, 2013
Thank you so much indeed for your great review and we are delighted that you had a really wonderful time in Madeira and at our hotel. These words of course are very significant both to us and definitely for those that want to spend a great holiday in Madeira and choosing our hotel.- Therefore thank you so much for your true words and sharing your experience. We look very much forward in welcoming you in a near future both that you further experience some changes undertaking and in opf course another memorable stay. Thank you.
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