We booked this hotel because of the very good reviews we saw on this site. We read reviews indicating that this hotel was one of the best five star hotels they had experienced. In my experience of five star hotels this one should not be rated five stars. The indoor spa swimming pool had algae growing in it and dirt around the water line. The plaster in the spa was coming away in places. The Steam room smelled awful, I would not like to guess of what. When mentioning to the Manager "Ricardo" about the cleanliness of the spa swimming pool he started ranting about how he had worked in this hotel and that hotel and was not interested at all in checking to see if in fact we had a genuine complaint, this is not how any Manager of a five star hotel should or indeed would react to a guest. This hotel I would guess would have been excellent at one time, although the bungalow rooms are a very nice style we had no hot water and a leek in the roof. This hotel now seems to be uncared for. We did not stay, because of the managers attitude and we went to excellent Five Star Hotel The Cliff Bay Hotel. I would suggest to the manager of the Choupana Hills to may be visit there to see how a genuine Five star hotel should be run.
- Official Description (provided by the hotel):
- Member of Design Hotels, Choupana Hills is located in Madeira Island Portugal and has one of the most beautiful views over the Atlantic Ocean. Nestled in a botanical garden the hotel provides a unique atmosphere. It's 62 rooms and suites are displayed in bungalows. Some African and Asian influences can be noticed in the unique decoration of this boutique hotel. The SPA has been awarded several times and exceeds the most demanding expectations. ... more less
- Reservation Options:
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- Also Known As:
- Choupana Hills Hotel Funchal
- Choupana Hills Resort And Spa
- Choupana Hills Resort & Spa Madeira/Funchal