We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A superb setting” 5 of 5 stars
Review of Choupana Hills Resort & Spa

Save Saved
You added Choupana Hills Resort & Spa to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Choupana Hills Resort & Spa
5.0 of 5 Resort   |   Travessa do Largo da Choupana, Funchal, Madeira 9060-348, Portugal   |  
Hotel amenities
Ranked #14 of 91 Hotels in Funchal
Horsham, United Kingdom
1 review
4 helpful votes 4 helpful votes
“A superb setting”
5 of 5 stars Reviewed March 10, 2013

Bounded by a very pleasant lavada walk and sitting at 500m above Funchal with fantastic views of the city and harbour, this quiet collection of semi-detached residences are a delight. Our residence was very well appointed and appreciatively heated given our cool, but very pleasant, week on the Island in February. The staff were there to please and the food in the restaurant (breakfast and dinner) was good and well presented. Most definitely a place for a return visit - but with a better than basic hire car, unless you enjoy plenty of 1st gear driving!! R & H.

Room Tip: Room 31 has a fantastic view over Funchal
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

416 reviews from our community

Traveler rating
    304
    81
    20
    6
    5
See reviews for
46
268
7
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brussels, Belgium
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 8, 2013

It is a truly beautiful place in the mountains. You simply dive into nature and feel far from hectic city life. Excellent swimming pool and nice views. Personnel is friendly and helps with small things. We haven’t really noticed anything negative and sincerely recommend it.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancashire
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 7, 2013

We called in during our levada walk not knowing if we would be welcome in our walking gear!

No problem - waitress was wonderful - super lunch - snack menu available not over expensive for the wonderful setting!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chills, General Manager at Choupana Hills Resort & Spa, responded to this review, March 8, 2013
We are indeed very greatful for the time that you took in expressing your experience with your visit. We are indeed honored and pleased that your expectations were fullfilled. We hope further that Choupana Hills Resort & SPA will be your next holiday choice and in a near future....
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clermont-Ferrand, France
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed March 2, 2013

We have just completed a week at Choupana Hills and it is with regret that we go home, we have had a wonderful week at a special place. We are well travelled and used to 5*, this was different, there was a personal touch that is often missing from other hotels. The rooms are spacious and very luxurious, I asked for and received the best of everything. The ladies who cleaned the rooms are helpful and very trustworthy. The staff have been trained to excellence, congratulations to whoever is responsible. The food is so good that you won't want to eat out, they can cater to your particular needs. The Maitre D is so knowledgable and also has a personality tto match his skills, we loved him. Everyone at the hotel, without exception ensured that we took back memories of their beautiful island. Finally a huge thank you to Ricardo, the CEO of the resort, you are exceptional for the interest you take in your guests and their comfort, thank you, sincerely, we will be back.

Room Tip: We had room 35 which had a sea and garden view, beautiful.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chills, General Manager at Choupana Hills Resort & Spa, responded to this review, March 8, 2013
What can we say? We are very honored with your very kind comments and indeed very pleased that everything turned out to be a wonderful experience and that you took back home a memorable stay in Madeira and at our hotel. We look very much forward for your next visit which with your very friendly help, suggestions and tips, we are sure of a new and improved again unique stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Top Contributor
103 reviews 103 reviews
46 hotel reviews
Reviews in 54 cities Reviews in 54 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed February 9, 2013

My partner and I with our two year old son have just got back from a birthday week at the Choupana Hills. Beforehand, being heavily pregnant and having a two year old, there were many emails sent back and forth to the hotel asking questions to make sure all went well. They handled this with great care and attention and nothing went wrong in the planning.
We all loved our stay at Choupana Hills, it was like a little village with bungalows and it was in the perfect location. Our suite was great, very large and we all loved the jacuzzi on our balcony.
The restaurant was amazing, the breakfast excellent, child's menu good and Dinner was divine, the chocolate brownies with lemongrass ice cream was to die for! All the staff went out of their way to make sure we had the perfect week. I had a pregnancy massage on my birthday which was excellent. A heated table, very nice lady, perfect pressure, clean room. Then to finish off my day in the evening someone knocked on the door with a birthday cake and two glasses of champagne. Well you can't ask for more than that can you?
But - having said that there were just a few little niggles. There were places that were a little tired around the edges. Some of the outdoor furniture could do with renewing and the pool room needed at bit of attention. I mentioned this to the manager of the hotel and he assured me they were doing all they can to change any negative feedback. In fact new furniture is on their way! So if these easy to sort out problems are dealt with this year you have the perfect place for a holiday.

Room Tip: A suite with a jacuzzi on the balcony.
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chills, General Manager at Choupana Hills Resort & Spa, responded to this review, February 25, 2013
We are very grateful for the time you took in expressing your experience with your stay, starting from the moment you book. We are deeply honored with your words and hope to welcome you in anear future in Madeira and at Choupana Hills Resor & SPA.
With the best and very sunny regards
Yours sincerely
Ricardo Rodrigues
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 3, 2013

This hotel is in a fantastic location, was friendly, clean and quiet. Rooms are spacious and private with excellent views. All the staff are very friendly. The food in the restaurant is first rate. Altogether a first rate experience

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chills, General Manager at Choupana Hills Resort & Spa, responded to this review, March 8, 2013
We are very greatful for your very kind words and very pleased that your experience granted you a memorable stay in Madeira and at Choupana Hills Resort & SPA. All your comments are indeed very much apreciated and helpful towards all that will have and plan hlidays with us and in ensuring them of what all will expect. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 14, 2012

OK, this hotel is not the Mandarin Oriental (though Id argue the views are better and staff even friendlier), but I just can't think of a solid reason for complaint. Its certainly utterly laughable half the hotels that are rated above this on TripAdvisor so Im bumping it to 5 star, no hesitation.
All the good: great sunsets over an endless ocean; staff completely open / helpful / friendly; a massage in the spa that my friend compared favorably to - no joke - the one she had at the Mandarin in Bankok (the spa EXPERIENCE is not comparable, of course) ; great breakfast; our room was wonderful; a library (so helpful when you have run out of something to read); good music played at breakfast (and other times / other spaces but I forget) etc......We loved it. Oh, 24 hour room service. Didnt use it but I definitely appreciate it.

Two negative points: Yes, the poster who claims there have been cutbacks / no investment at the hotel may well be right. It was our first time (frankly, I saw possible evidence of same at Reids) The grounds could certainly use some serious attention, it is true. However, this didn't bother us. What DID irritate me was the lack of WiFi in the rooms. WiFi is available only in the hotel's public spaces. This seems ridiculous. I WANT to read email or whatever on my porch when I want. Perhaps the hotel wants me to have to use its other services when I go online? I dont know. I was so happy there I actually forgot to ask or say anything...Ill definitely go back. And ask them to fix the wifi.

Room Tip: I cant see a value to 'garden view'.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Choupana Hills Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Choupana Hills Resort & Spa

Address: Travessa do Largo da Choupana, Funchal, Madeira 9060-348, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Top resorts Hotel in Funchal
#7 Family Hotel in Funchal
#10 Spa Hotel in Funchal
#12 Romantic Hotel in Funchal
#13 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Choupana Hills Resort & Spa 5*
Official Description (provided by the hotel):
Member of Design Hotels, Choupana Hills is located in Madeira Island Portugal and has one of the most beautiful views over the Atlantic Ocean. Nestled in a botanical garden the hotel provides a unique atmosphere. It's 62 rooms and suites are displayed in bungalows. Some African and Asian influences can be noticed in the unique decoration of this boutique hotel. The SPA has been awarded several times and exceeds the most demanding expectations. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, Tingo, HotelsClick, Odigeo and Otel so you can book your Choupana Hills Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Choupana Hills Resort And Spa
Choupana Hills Hotel Funchal
Choupana Hills Resort & Spa Madeira/Funchal

Owners: What's your side of the story?

If you own or manage Choupana Hills Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.