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“Superb lunch!” 5 of 5 stars
Review of Choupana Hills Resort & Spa

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Choupana Hills Resort & Spa
5.0 of 5 Resort   |   Travessa do Largo da Choupana, Funchal, Madeira 9060-348, Portugal   |  
Hotel amenities
Ranked #16 of 91 hotels in Funchal
Lancashire
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
“Superb lunch!”
5 of 5 stars Reviewed March 7, 2013

We called in during our levada walk not knowing if we would be welcome in our walking gear!

No problem - waitress was wonderful - super lunch - snack menu available not over expensive for the wonderful setting!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chills, General Manager at Choupana Hills Resort & Spa, responded to this review, March 8, 2013
We are indeed very greatful for the time that you took in expressing your experience with your visit. We are indeed honored and pleased that your expectations were fullfilled. We hope further that Choupana Hills Resort & SPA will be your next holiday choice and in a near future....
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385 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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Clermont-Ferrand, France
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed March 2, 2013

We have just completed a week at Choupana Hills and it is with regret that we go home, we have had a wonderful week at a special place. We are well travelled and used to 5*, this was different, there was a personal touch that is often missing from other hotels. The rooms are spacious and very luxurious, I asked for and received the best of everything. The ladies who cleaned the rooms are helpful and very trustworthy. The staff have been trained to excellence, congratulations to whoever is responsible. The food is so good that you won't want to eat out, they can cater to your particular needs. The Maitre D is so knowledgable and also has a personality tto match his skills, we loved him. Everyone at the hotel, without exception ensured that we took back memories of their beautiful island. Finally a huge thank you to Ricardo, the CEO of the resort, you are exceptional for the interest you take in your guests and their comfort, thank you, sincerely, we will be back.

Room Tip: We had room 35 which had a sea and garden view, beautiful.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chills, General Manager at Choupana Hills Resort & Spa, responded to this review, March 8, 2013
What can we say? We are very honored with your very kind comments and indeed very pleased that everything turned out to be a wonderful experience and that you took back home a memorable stay in Madeira and at our hotel. We look very much forward for your next visit which with your very friendly help, suggestions and tips, we are sure of a new and improved again unique stay.
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Bristol, United Kingdom
Top Contributor
85 reviews 85 reviews
40 hotel reviews
Reviews in 43 cities Reviews in 43 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed February 9, 2013

My partner and I with our two year old son have just got back from a birthday week at the Choupana Hills. Beforehand, being heavily pregnant and having a two year old, there were many emails sent back and forth to the hotel asking questions to make sure all went well. They handled this with great care and attention and nothing went wrong in the planning.
We all loved our stay at Choupana Hills, it was like a little village with bungalows and it was in the perfect location. Our suite was great, very large and we all loved the jacuzzi on our balcony.
The restaurant was amazing, the breakfast excellent, child's menu good and Dinner was divine, the chocolate brownies with lemongrass ice cream was to die for! All the staff went out of their way to make sure we had the perfect week. I had a pregnancy massage on my birthday which was excellent. A heated table, very nice lady, perfect pressure, clean room. Then to finish off my day in the evening someone knocked on the door with a birthday cake and two glasses of champagne. Well you can't ask for more than that can you?
But - having said that there were just a few little niggles. There were places that were a little tired around the edges. Some of the outdoor furniture could do with renewing and the pool room needed at bit of attention. I mentioned this to the manager of the hotel and he assured me they were doing all they can to change any negative feedback. In fact new furniture is on their way! So if these easy to sort out problems are dealt with this year you have the perfect place for a holiday.

Room Tip: A suite with a jacuzzi on the balcony.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chills, General Manager at Choupana Hills Resort & Spa, responded to this review, February 25, 2013
We are very grateful for the time you took in expressing your experience with your stay, starting from the moment you book. We are deeply honored with your words and hope to welcome you in anear future in Madeira and at Choupana Hills Resor & SPA.
With the best and very sunny regards
Yours sincerely
Ricardo Rodrigues
General Manager
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Oxford, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 3, 2013

This hotel is in a fantastic location, was friendly, clean and quiet. Rooms are spacious and private with excellent views. All the staff are very friendly. The food in the restaurant is first rate. Altogether a first rate experience

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chills, General Manager at Choupana Hills Resort & Spa, responded to this review, March 8, 2013
We are very greatful for your very kind words and very pleased that your experience granted you a memorable stay in Madeira and at Choupana Hills Resort & SPA. All your comments are indeed very much apreciated and helpful towards all that will have and plan hlidays with us and in ensuring them of what all will expect. Thank you.
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Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 14, 2012

OK, this hotel is not the Mandarin Oriental (though Id argue the views are better and staff even friendlier), but I just can't think of a solid reason for complaint. Its certainly utterly laughable half the hotels that are rated above this on TripAdvisor so Im bumping it to 5 star, no hesitation.
All the good: great sunsets over an endless ocean; staff completely open / helpful / friendly; a massage in the spa that my friend compared favorably to - no joke - the one she had at the Mandarin in Bankok (the spa EXPERIENCE is not comparable, of course) ; great breakfast; our room was wonderful; a library (so helpful when you have run out of something to read); good music played at breakfast (and other times / other spaces but I forget) etc......We loved it. Oh, 24 hour room service. Didnt use it but I definitely appreciate it.

Two negative points: Yes, the poster who claims there have been cutbacks / no investment at the hotel may well be right. It was our first time (frankly, I saw possible evidence of same at Reids) The grounds could certainly use some serious attention, it is true. However, this didn't bother us. What DID irritate me was the lack of WiFi in the rooms. WiFi is available only in the hotel's public spaces. This seems ridiculous. I WANT to read email or whatever on my porch when I want. Perhaps the hotel wants me to have to use its other services when I go online? I dont know. I was so happy there I actually forgot to ask or say anything...Ill definitely go back. And ask them to fix the wifi.

Room Tip: I cant see a value to 'garden view'.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isle of Man
Top Contributor
102 reviews 102 reviews
67 hotel reviews
Reviews in 54 cities Reviews in 54 cities
138 helpful votes 138 helpful votes
3 of 5 stars Reviewed December 10, 2012

We have stayed here 8 times over the past 6 years and initially we found it one of the best hotels we had ever stayed in(see previous reports). Since we were last there 2 years ago there have been major cutbacks and no investment. Many of the staff remain and are young cheerful and helpful but are unable to provide the service as previously.
The spa and indoor pool was poor, too cool, no towels etc. The furniture everywhere was worn. Many trees had been hacked down improving the view but exposing the pool and gazebo. The paths were in poor repair and very badly lit at night and the frequency of the coutesy bus was reduced whilst we were there.
All in all a very sad experience.

Room Tip: We have always stayed in a suite because of the hot tub on the verandah but the price is now excessi...
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chills, General Manager at Choupana Hills Resort & Spa, responded to this review, February 25, 2013
We are very grateful for the time you took again to express your feelings about your stay. We are of course very sorry for this time the way you found our Hotel, but having the pleasure of meeting you personally on your last day (my first working day...) we can assure you of the improvement that has been made in these past months. It was very important for me to receive your valuable comments as a regular visitor to our hotel to better understand the mentioned issues thus I personally take very much care and interest as well as concern for all comments also negative considering them as constructive criticism as I believe it help us in improving and perfectionning our services to the satisfaction of our guests.
We all hope to see you back and show you all what we have made and thank you again for your important review.
Yours sinecrely
Ricardo Rodrigues
General Manager
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lhjsdvgaouzae
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 14, 2012

Choupana Hills Hotel & Spa, 5*

Well... Difficult to describe this resort in short. Various levels of quality - for accommodation, for restaurant, for services, for staff, for spa...

Let' s start with overall idea, concept "inspired by nature": We felt like in some "jungle lodge" in South Africa or Sri Lanka in Asia... However this was the best experience - 5* for the concept. Resort consists of two main buildings and approx 20 bungalows. In first main building is restaurant downstairs and bar in 1st floor. Everything stylish, nice, keeping "concept atmosphere". Second building has three floors. The highest is the reception and main entrance to the resort - something like "gate". Under reception there are library with PC with free interenet, comfortable lobby and terrace for smokers with ratan furniture and nice view to Funchal. Downstairs there is the spa area with two pools - outside ("infinity") and inside, sauna and rooms for massages. Around these main buildings are bungalows, two separate rooms in each. Everything in nice tropical garden with smart paths and stairs to aim parkings, reception or restaurant as easily as possible.

Location: Choupana is located above east part of Funchal, approx 500-600 metres above the sea. 15 mins by car/taxi to the centre of Funchal. Almost climbing... Forget 3 or higher speed in your car :-). Bus stop is 5 minutes walk from the reception. Hotel arranges free shuttle to the centre a few times a day. Placement of Choupana has a few good (+) and a few bad (-) impacts. +: quiet place, no stress, relaxing (almost ambient) atmosphere far from hotels and bars by the sea near traffic inthe centre of Funchal, nice view to the city and port, jardim botanico and jardim orchidea and teleferico to Monte are very close. -: 5 degrees lower temperature than in Funchal, nearest shop is approx 2 kilometres (only) far, but 250 metres lower (so much), no bars or restaurant (except hotel' s) available in walk distance.

Accommodation: there is stylish furniture in all bungalows and on terraces - wooden bed, tables, chairs, etc. Each bungalow has stony bathroom and separate toilet. A/C well function, also heating during cold nights :-). From bed is nice view to the ocean. Well, everything sounds fine, but as the furniture is a bit older than I would expect in 5* hotel, we have to sign accommodation as 4* and half, not 5*.

Rooms cleaning: without problems. Could be 5*.

Restaurant/food: the worse experience from the stay in Choupana. I would expect wide range of different foods for breakfast in 5* hotel... :-((( We had only breakfast and each day was the same and in very limited range. I don' t want to describe in detail, but the quality of food couldn ´ t be compared to hotels in Spain, Italy, Turkey, Greece, Egypt I have experience from. Especially in comparison with 5* hotels in Turkey and Egypt is breakfast food in Choupana FAR WORSE. Unfortunately, service in restaurant was on the same level as food - slow, unpleasant, forgeting orders. For me 2*.

Spa: pools were acceptable, rooms for massages a little bit dirty, but massages were absolutely proffessional and massages proposal is very wide. I can ´ t forget quality of spas in Belek´ s 5* hotels...that ´ s why Choupana can ´ t get the same mark, for me it is "only" 3*.

Reception: very pleasant staff. Actually we didn ´ t want to arrange any special services, but they were helpful also in simple matters...so 5*, why not.

SUMMARY: Although Choupana Hills looks very nice and there is really good atmosphere, whole resort IS NOT 5*. Could be 4*, but only from perspective of unique concept and location. The rest (mostly services and "unfinished quality matters") is 3*** and half. And value for the money? In comparison with similar level of hotels (5*) in Egypt, Turkey? :-((((... Choupana is coming closer to hotels in Canary islands, but resorts with own unique concept like Abama (Tenerife) or Baobab on Meloneras beach (Gran Canaria) are much more better.

P.S. But holidays there were satysfying...

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chills, General Manager at Choupana Hills Resort & Spa, responded to this review, February 25, 2013
Dear Guest,
We are very grateful for the time you took for this detailed review whcih of course was read and actioned. These were indeed very important notes thus I personally take very much care and interest for all comments, also negative, considering them as constructive criticism as I believe it help us in improving and perfectionning our services to the satisfaction of our guests.
I am sure that on your next visit, as already here lately have been reviewd by other guests, you will definitly agree and see with a lot of improvements that have been made and achieved. Choupana Hills Resort & SPA is indeed on its course.
Yours sincerely
Ricardo Rodrigues
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Choupana Hills Resort & Spa

Address: Travessa do Largo da Choupana, Funchal, Madeira 9060-348, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Funchal
#10 Family Hotel in Funchal
#11 Spa Hotel in Funchal
#15 Luxury Hotel in Funchal
#17 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Choupana Hills Resort & Spa 5*
Official Description (provided by the hotel):
Member of Design Hotels, Choupana Hills is located in Madeira Island Portugal and has one of the most beautiful views over the Atlantic Ocean. Nestled in a botanical garden the hotel provides a unique atmosphere. It's 62 rooms and suites are displayed in bungalows. Some African and Asian influences can be noticed in the unique decoration of this boutique hotel. The SPA has been awarded several times and exceeds the most demanding expectations. ... more   less 
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Also Known As:
Choupana Hills Resort And Spa
Choupana Hills Hotel Funchal
Choupana Hills Resort & Spa Madeira/Funchal

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