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“Relaxation, beautiful surroundings” 4 of 5 stars
Review of Choupana Hills Resort & Spa

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Choupana Hills Resort & Spa
5.0 of 5 Resort   |   Travessa do Largo da Choupana, Funchal, Madeira 9060-348, Portugal   |  
Hotel amenities
Ranked #16 of 91 hotels in Funchal
London
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Relaxation, beautiful surroundings”
4 of 5 stars Reviewed November 10, 2012

I spent a few days at Choupana Hills as a solo traveller and decided on this place based on the previous Trip Advisor reviews. It's a relaxing place and staff are incredibly friendly and helpful.
Whilst it rained most of the time I was there, it didn't bother me too much as I was happy to have a few relaxing days. The resort is set in a beautiful surroundings and hotel staff are more than happy to provide more information on the area should you wish to venture further afield.

The only negative point I noticed that whilst the hotel is well maintained, it could do with a good lick of paint, especially in spa area which was damp and musty and the spa pool was cold.

Apart from that, I had a very enjoyable time and breakfast was fantastic!

Room Tip: I chose the garden room view (room 15). Fantastic sea view overlooking Funchal and the harbour.
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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382 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 10, 2012

We stayed here for 4 days in Oct 2012. The hotel is lovely, very modern but with a warm and friendly feel. The service was brilliant, staff are really helpful and will go out of their way to help. The facilities are good, indoor pool, spa and sauna all lovely, although the grouting/tiles in the pool could do with a bit of a clean. Was a bit too cold to use outdoor pool but looked very inviting. Computer with internet is free, free wifi in the hotel but not in the bungalows which was a pity but not the end of the world. Lovely location looking down on funchal. There are shuttle buses from the hotel regularly throughout the day and night, only take 10 mins. My only criticism would be that the gardens could probably do with better upkeep and our bungalow with a 'garden view' only looked out on a bate bit of dry land. Still had the view of the sea though. The bungalows are beautiful and cleaned daily. Free mini bar was also a nice touch. Would definitely go back one day. Perfect relaxing break.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 3, 2012

This April my fiance and I were looking for a relaxing quiet holiday while still being able to enjoy the attractions of Funchal.

On arrival at the hotel we were greeted by the incredibly friendly and informative reception staff. Due to an error on our part we arrived at the hotel quite early and had not told the resort we would be doing so. They kindly allowed us the use of another room to rest in after our journey while ours was being prepared.

The resort itself is beautiful, set up in the mountains overlooking Funchal with the smell of wild flowers and eucalyptus in the air creating a very relaxed atmosphere. Although the resort is in the mountains (there is an excellent walking path running through the resort across to the high up botanical gardens) it is not difficult to visit Funchal and surrounding areas. The hotel shuttle service was very good and since it was not busy they were happy to collect and drop off at different times/locations than on their regular timetable.

We stayed in a sea view room which had an amazing view of Funchal and the bay, lighting up beautifully at night (through the giant window wall and private balcony). The room was well layed out and clean with an excellent bathtub and shower. We spent a lot of time relaxing in the room and on the balcony and ordered a good deal of room service.

The thing that stands out the most about our time there was the effort put in by the staff to ensure our stay was fantastic. Prior to our visit to Madeira we had informed the resort that we were vegan. We were told that this was fine and that they would be able to cater for us. On arrival I met with the head chef who had been experimenting with his own vegan dishes and even had a go making his own tofu! Together we decided on a range of vegan options which he took away to create a "Vegan Special Menu". From this we ordered room service or dinner at the restaurant with no trouble whatsoever as it seemed all the staff were made aware of this menu.

tl;dr: If you are looking for some relaxation and want great personal service we highly recommend Choupana Hills Resort!

Room Tip: Sea View is well worth the extra.
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 11, 2012

Lovely food and friendly, efficient staff. Just what we needed after such a hectic wedding planning period. It was calm, quiet, and not many children. I loved the serenity I felt when I was there. Took advantage of the spa treatments. They were very expensive but we splurged since it was our honeymoon. Will return!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 24, 2012 via mobile

We stayed 9 days in choupana hills and enjoyed it fully. The view, when there are no clouds, is awesome, the bungalows are really comfortabele and nice decorated. Room has minibar with first filling free, a nespresso machine and a safeand wooden sun chairs on the balcony. The roomservice is fantastic and not expensive. We enjoyed some very nice dinners on our balcony. It was servered in a large picknickbasket and complete with tableclothing. Restaurant is very good and all the personal in the hotel was so kind and helpfull. The wellnessfacilitiies (pool, sauna and steambath) were good but not high standard. The garden must have been once very special, but has lacked good care for some time.The hotel is 600 high on the hill and because of that we were half of our stay in the clouds (what can also be very special). There is a shuttle service to town, but you need to book it in time else it is full. But you can also take the bus that stops next to the hotel. However we found it sometimes too much to take the bus too town 600 down hill. So if you do not care beeing a little far from town and sometimes in the clouds, this is a great hotel. About the price... In sept we payed 89 per night which was absolutely worth.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 26, 2012

Great service, fantastic restaurant, prefect hideaway. Will never forget the beautiful cottage and the views, the privacy it accords the guests staying in one and the most beautiful swimming pool ever!

  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wurenlos, Switzerland
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 25, 2012

We have spent a week above Funchal in the highly acclaimed Choupana Hills Resort & Spa. Our overall impression: this hotel stands at a critical point. The reason which makes a very good hotel outstanding is the attention for detail and this is starting to lack direly here. A house of that reputation cannot afford itself things like: the maid forgets to put towels in the room. Can happen, but asking for them takes half an hour of delivery. The whole area needs more cleaning. That includes bath tubs. The cushions of the deck chairs look worn out and need to be replaced. The service takes ages during meals. That is a pity since the quality of food is fine (apart from a classic martini cocktail with tequila instead of gin, but that is another story). If you want to order something at the pool area, you have to find a waiter first. The whole waiters do not seem overly thrilled with their jobs, while people at reception could not possibly nicer or more helpful. Like their efforts, there is plenty of stuff to enjoy in the Choupana Hills: The scenerey above Funchal is breath taking, it remains lovingly cool up there when the heat is dizzying down in town, the pool area itself is pretty. The architecture of the whole place is remarkable, the rooms are pretty. There is a most convenient shuttle service down to town and the stuff is flexible enough to transport you even if no shuttle would run at this specific time. Would we return? Probably not. That is a pity for the place itself. People would need more guidance here, a manager with a keen eye and a knack to motivate some of the staff would be a wise choice.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Choupana Hills Resort & Spa

Address: Travessa do Largo da Choupana, Funchal, Madeira 9060-348, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Funchal
#9 Family Hotel in Funchal
#11 Spa Hotel in Funchal
#15 Luxury Hotel in Funchal
#17 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Choupana Hills Resort & Spa 5*
Official Description (provided by the hotel):
Member of Design Hotels, Choupana Hills is located in Madeira Island Portugal and has one of the most beautiful views over the Atlantic Ocean. Nestled in a botanical garden the hotel provides a unique atmosphere. It's 62 rooms and suites are displayed in bungalows. Some African and Asian influences can be noticed in the unique decoration of this boutique hotel. The SPA has been awarded several times and exceeds the most demanding expectations. ... more   less 
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Also Known As:
Choupana Hills Resort And Spa
Choupana Hills Hotel Funchal
Choupana Hills Resort & Spa Madeira/Funchal

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