Our stay at this hotel was outstanding , with the attention to detail and service surpassing the high level I was expecting.
We were welcomed as if we were old friends but also in a professional manner.
As a tall person, I appreciated the large comfortable bed and even though our room wasn’t new it was decorated in a classic , timeless manner.
A bed was not arranged for our 4 year old son when we arrived as requested, but this was corrected immediately and without drama.
The level of cleanliness was also to be commended as was the gift of Madeira and water in our room.
The facilities around the pool were of an exceptionally high standard with hard wood loungers, cushions and beautiful towels instead of the usual white plastic furniture.
The staff at the pool “bar” were incredibly accommodating and very friendly.
The standard of food was impressive as was the view whilst we ate.
The gardens were beautiful and the entrance to the hotel wonderful.
Our highest praise must be reserved for our meal at the a’la carte restaurant.
My family ate outside one evening and every courtesy was extended to my son to make it as pleasurable experience for him as possible.
The waiting staff seemed to know what we wanted instinctively!
We plan to holiday in Madeira next year and cant think why we’d consider staying anywhere else.
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