We have recently returned from a week's stay and had to endorse what has already been said by other reviewers. We upgraded to a superior room with balconyand garden view and were on the third floor of the main building right at the end (320) with a fantastic view over the gardens to the pool beyond and over to Funchal bay. The staff were lovely and, without exception, efficient and professional. We chose the bed and breakfast basis, but had dinner there on four evenings. This was partly because there are no restaurants nearby, certainly not in walking distance. But the food was excellent and I can thoroughly recommend the crepe suzette!! There is a good choice for breakfast and it was lovely sitting outside on the lawn. Everywhere was so peaceful and I loved that there was no piped music anywhere. When sitting around the pool, which was full of the hotel guests, it was still quiet, but in a comfortable way. When we first arrived, I hadn't realised it wouldn't really be feasible to walk down to Funchal as the roads are so busy, but there is a complimentary hotel mini bus to Funchal on a regular basis, but stops at about 5.30 p.m. and also there is no service Saturday afternoons, Sundays and public holidays, but taxis are inexpensive and travelling by bus is possible. We are definitely going back there as this was one of the best breaks we have enjoyed and the hotel had a huge part to play.