I find this a difficult hotel to review, on arrival we realised we had made a mistake with our choice of this hotel and immediately tried to change, but with it being the October holidays there was no availability at other preferred 5*hotels, so we were stuck with it for a two weeks, for us the main issues were the outdoor pool area which is very badly designed, with half the loungers by 1pm in the shade, and the other half on a slope making it awkward to lie on as everything slips down, the umbrellas (which were grubby and worn)were fixed and if you wanted a bit of shade had to work round them, we eventually after a couple of goes gave up and tried the indoor pool which is enclosed in a greenhouse on the roof of the property, again this was not a success as the temperature inside was unbearably hot and the pool was like a bath I itched for an hour after swimming here suspect there are a lot of chemicals in this pool. It was only in the middle of the second week that we found out the sides of the greenhouse slide up to let in some air.! The gardens of which they are very proud is a small area which can be strolled thro in less than 30 seconds, and they fail to mention the owners house which takes up a huge area of the grounds,the photographs have been taken at very clever angles not to show this but the lounging area with the hammock is the front garden of this house and is not a very welcoming place to sunbathe. There are benches and seats of various kinds but are dirty and in need of repair with nail heads sticking out.
Directly opposite the hotel are several villas all of which have dogs, they barked all the time which is tolerable in the day but not so good at 2am in the morning and at 6am it was non stop for at least 20 minutes I never had a whole nights sleep for 2 weeks, I realise that this is outside the hotels control but worth considering if you are fancying a lie in.
We ate at the restaurant twice and both times it was a disaster, my husband had a Goan meat curry that had lumps of fat thro it, the second time the fish was inedible, and was just taken away without comment from staff, I feel quality of ingredients need to be looked at, also overpriced for what it was, breakfast was average.would have preferred to have had a whole banana and not cut up pieces. We did eat lunch and that was fine.
I don't like being so negative about a place but after reading other reviews I feel like we were staying in a different hotel , I get the impression other reviewers have been loyal to this establishment and have not experienced other 5* hotels in Funchal I must admit by the end of our stay I was mellowing in my opinion of the place as the rooms were a good size and the lounge / bar area very nice we sat there in the day reading our books but I must give my initial feelings and say this is not a 5* in any sense and please take the time to read all reviews in the average section before choosing this hotel.
The spa was very good and it was definitely 5* only saving grace as far as I am concerned.
We were in junior suit 211 good size room looks into the owners house but a great view of the mounta...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are sorry to hear that you felt you had made a mistake in choosing the Quintinha São João for your holiday in Madeira. As a “Quinta” we are a totally different product from the large hotels and the experience we offer is one of the true Madeira. We are situated in an area of one hectare and there are lots of secluded areas to sit and enjoy the 300 different plant species.
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The “owner’s house” is the beautiful original Portuguese manor house, of which is an essential feature of a “Quinta”. Our photographs do not show this because this is not available on offer. Funnily enough, there was a Tour Operator who showed the house in their brochure and we were inundated with requests for rooms in here!
The “Quinta” experience, together with the service, tranquillity and relaxation is truly unique and we are sorry that you did not enjoy it.
To be fair, we prepare our fruit at breakfast to make it pleasant for our guests to behold as well as to taste but if you had wanted a whole banana then, of course, we would have been delighted to supply this to you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.