A first class experience. Lovely spacious room with balcony overlooking the garden. Traffic noise if you sit out - but close windows and the outside disappears. Very quiet. Service faultless - professional and very friendly. The hotel benefits from its size - small enough to be personal but five star in everything. Many staff have been there several years, and it shows it their excellent service. It is a 15 minute walk into the centre - and unless you are very fit, a taxi back! Restaurant top notch - innovative, good portions and tasty.

A 7 night stay in October was a truly wonderful & relaxing experience. From the moment we arrived the staff were courteous attentive & throughout our stay were so helpful; always with a smile. The decor inside the hotel was perfectly in tune with the character of the hotel especially thro' the choice of period antiques & paintings. The room was larger than we expected,clean & extremely comfortable. If I had to find a fault it was only that the pop up plugs in the bathroom sink/bidet did not hold water, just needs a little maintenance. Will certainly return on our next visit to Madeira.

Decided to book this 43 bedroom, 5 star Hotel in Funchal and we were highly delighted that it ticked all our boxes for luxury, service, food and accommodation. We were looked after by attentive staff and they made our visit special with their advice and courteous manner on all occasions. The facilities were ample and very easy to locate from the games room to the swimming pools (both outdoor and indoor) and the fitness room (big enough for me). We were well informed by Rosie for all our trips and excursions and advice on restaurants, Walks and the area totally without any need to ask twice. The hotel Restaurant - A Morgadinha was excellent with great food and service - so please try this out even if not a resident. Breakfast was great with wide choice and freshly cooked main course - omlettes were brilliant! The cocktail bar was well used for tea / coffee / drinks and of course afternoon tea at 9.90 euros (good value).
Even though this hotel is away from the harbour it is well worth the effort and keeps you exercising with walking to and from the town, and taxis were used when required (prompt service) at no cost other than the trip and tips. Recommend highly so hope others will follow our lead. Many Thanks to the Staff.

A superb quiet hotel with wonderful service. This was our fourth visit to the hotel. The rooms are lovely, clean and bright. The food is always excellent. The bar staff are very polite and the service is first class. There are two small swimming pools one indoor.