This is NOT a four star! There is no proof of the award except an old sign outside when it opened in 1987. Have they stuck by this all this time without reassessment? If your actually contemplating staying here please read on. Don't stay here. Save your money. I can think of 4 really good reasons why not, please bear with me a while I go through them.
Number 1. The room. We tried changing rooms three times but we found each to be as disappointing as the last. They are all small, with rickety beds, no air conditioning (you'll need this!), all street facing (noisy all day round- especially at night), no tea or coffee facilities, pillows all filled with hard bits of foam so very uncomfortable and finally the TV is from 1960 and the fan (the only source of air circulation) is from the 1970s. Very poor. We had to fix our own toilet twice and the mini bar fridge was always empty.
Number 2. Breakfast. Don't expect a large buffet, it's just one type if ham, one type if cheese, one type of yoghurt, awful coffee, two types of bread, two types if cereal and two types of juice to choose from. Want anything hot? You have to pay through the nose. After 2 or 3 days of this you will soon wish you hadn't paid extra for bed and breakfast- go out to find breakfast is my strong advice.
Number 3. The pool. The pool bar is closed and has been since 2010 by admission if the hotel staff themselves. It's for decoration only. The pool is not heated and so freezing cold every day even at high sun -at first novel- but soon after, annoying. You have to ask for a parasol everyday (so annoying) and they are flimsy and so buckle easily. My strong advice once more is to skip this pool and go to the local lido about 10 mins walk to the east of the hotel.
Number 4. The facilities. Or the lack there of. The paintwork throughout is peeling, spots of missing tiles and un-trimmed plants provide trip and eye hazards respectively. The reception has a 1970s TV in it too small to see. Most annoying and gross of all was my girlfriend finding cockroaches in the reception toilet. After speaking to other guests they too saw them. The receptionist did nothing to combat this but instead regaled us of stories of past encounters. The bar closes very early, there is no entertainment and two out of the four reception staff are rude and couldn't care less.
In short - don't stay here. It may be well located as other people say, it may offer cheap rooms, but it's not four star it's two at best and a cockroach, dilapidated wreck.
- Official Description (provided by the hotel):
- MODERNLY FURNISHED THE HOTEL OFFERS YOU COMFORT IN A FRIENDLY ATMOSPHERE, HIGHLIGHTED BY THE QUALITY OF SERVICE PROVIDED, AND AN EXCELLENT LOCATION. ... more less
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- Also Known As:
- Windsor Hotel Funchal
- Windsor Hotel Madeira/Funchal