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“exellent hotel” 4 of 5 stars
Review of Windsor Hotel

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Windsor Hotel
4.0 of 5 Hotel   |   Rua das Hortas 4C, Funchal, Madeira 9050, Portugal   |  
Hotel amenities
Ranked #74 of 91 hotels in Funchal
Torquay, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
“exellent hotel”
4 of 5 stars Reviewed May 15, 2012

The hotel is by no means a four star but what it lacks in space is made up by the friendly and helpfull staff ,they make you feel they have known you for years .the hotel is in a great location for discovering the old town .the continetal breakfast was sufficient .the evening meal was varied and good .the room was kept very clean .the only downside of our trip this time was the exploiting of wild birds on the front of funchal ,so please don't have your photo taken with these birds

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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121 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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N E Lincs
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed May 3, 2012

This hotel couldn't be better placed for the centre of Funchal. Our room was small but clean if a bit tired looking. We had adequate space to store our things and although the bath was small there was a shower and bath and the most efficient hairdryer I'd had anywhere on the island.
I felt that the space available for breakfast wasn't quite adequate. Most days it was all right but on our first day when we came down there was not a free table.
Breakfast was fine - just continental but nice coffee and the bread was good and there was always fruit and yoghourt. There were lots of handy bars and it didn't take long to walk to the market, the bus station, the sea front or the tourist information. In fact everything was really handy. The nearby bakery (Opan) was particularly good - just a few steps away round the corner so we got our packed lunches there every day.
The roof area with it's swimming pool was lovely.
The staff were exceptionally helpful and pleasant. All in all, we felt it was much better to be here than in one of the more expensive hotels out of the centre. We would certainly stay again.

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scotland
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed April 18, 2012 via mobile

Most attractive feature of this hotel is the rooftop pool, beautiful views of funchal, sea and hills, lovely spot to relax, read, eat lunch, drink beer etc
only ate breakfast at the hotel, which not suprisingly was continental self service, lovely fresh bread and croisants, fine before a days walk
supermarket a few yards away
central location near lots of restaurants
staff very friendly
rooms adequate

  • Stayed April 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
33 reviews 33 reviews
32 hotel reviews
Reviews in 31 cities Reviews in 31 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed April 6, 2012 via mobile

Stayed at Windsor Hotel at the end of March 2012. Firstly, the hotel is perfectly located. It's in the proper centre of Funchal (not the 20-30 minute walk away of the 'Hotel Area' by the casino) - if you don't want to walk to get into town then stay in this area. Yes it's far more built up and not as plush as the high end area, but it's far better. You get a real flavour of Funchal and the locals and won't be plagued by tour touts each time you leave. There are dozens of bars, snack bars, restaurants and coffee shops within a 2-3 minute walk. There is a supermarket literally half a minute away (great for stocking up on essentials and perfect for bottled water - €0.16 for a bottle.... Bargain!) - anyway, there is an area taxis wait just around the corner, the harbour front, fruit market, old town and cable car within 5-10 mins walk. Perfect!
I'd highly recommend heading to Opan (a bakery/restaurant chain all over Funchal) - there is one just around the corner and it's great value for lunches and basic evening dinners (pastas, pizzas, sandwiches)
Anyway, back to Windsor. The best thing after it's location is it's staff. What a fine body of staff. Very very friendly, informative and highly professional. One member of staff in particular, Elsa, was a pleasure. She helped us many times and displayed the height of warmth and professionalism. A real asset to the hotel. All staff are multi-lingual and speak
English perfectly (you'll find almost everyone speaks English to a very high standard)
The reception area is modern, compact but perfectly suited. Although we did not eat in the restaurant, we did use it for breakfast. Some other reviews have said that it's a small area, and it is, but this did not prove a problem for us. The breakfast offering itself is very basic, but it was sufficient for us. A selection of basic pastries, ham, cheese, yoghurt, fresh chopped fruit, two cereals, fruit juices, milk, water, tea, coffee and hot chocolate. Not too bad at all. Staff organising the breakfasts were polite and very efficient.
Our room was in the back part of the hotel on the 5th floor. The room was slightly dated, but was perfectly sized and suited out needs. I must say I didnt like the pillows but you can't have everything. As mentioned in other reviews, there is no air-con but there is a handy fan. Not a problem at all. Nice big windows to open. There was a large wardrobe with plenty of storage space. There is also a fridge, which you'll need to get a key from reception to use. The bathroom was good, yes the green tiles
aren't modern but again, it's not a problem. Good shower and bath, nice big mirror and hairdryer.
One thing I would say is that the walls are thin and two bathrooms backed onto our bedroom - this meant we could hear people using their bathrooms quite succinctly. To be woken up with that could annoy some, but we chose to laugh at it and be amused.
Although the hotel is city centre, but don't worry about noise. We didn't get disturbed at all by revellers or traffic. Funchal has a lovely pace and you won't be bothered by drunk people of masses if traffic noise.
Another great facility is the rooftop pool / sun deck. What a great faculty to have. We used this everyday (we were blessed with great weather & no rain!)
The pool is on the small side, but it's clean and well maintained. Lovely to sit with your legs in. There are about 15 sun loungers and other assorted chairs, tables and benches. There are two changing cubicles and showers to use. The pool in March was fine to swim in. The pool is left open late (even though it was supposed to close) so most nights we sat up there until about 10.30pm watching the city, harbour and relaxing in the warm evening air. Can't say how great this facility is! Don't be snobby and put off because it's slightly small. It's great. The pool bar was never open (it didn't matter) - I'd say it's maybe only open at the height of summer.
Floor 3 of the hotel seemed to be the smoking floor (judging by the smell) - but all other floors are clean and do not smell of cigarette smoke at all.

We went on many levada walks and the staff were great with tips. Elsa also helped us to arrange a full day taxi tour of the north of Madeira. We did not want to do an organised tour so even though it was more expensive (€120) it was a great day and reception helped negotiate with the taxi company and get us the best price. Would highly recommend.

In closing, Hotel Windsor is a great hotel. Don't book expecting high end luxury, glittering decoration and a world class buffet breakfast.
DO book if you want a great location, amazing staff and an sufficient standard of rooms. After all, how long are you going to spend in the hotel after all. Funchal and Madeira are stunningly beautiful - get out and see it and meet the locals!
Will definetly reccomend to friends and stay again!
Looking forward to it.
Thanks to the team for a great holiday.

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kendal, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 4, 2012

We chose this hotel for its central location and easy access to transport links around the island. Although the room was quite basic and a little dated, we found it to be adequate and immaculately clean. The staff were all helpful- assisting with restaurant reservations, bus times and more. Very pleasant and professional without being over familiar.
The breakfast was a little disappointing as it mainly consisted of fresh breads, cereals, boiled ham and cheese slices. There was however a lovely fresh fruit salad served daily and everything was replenished constantly.
We were lucky to have fab weather during our stay and even enjoyed the occasional dip in the lovely little rooftop pool which was very clean as was the terrace and loungers.
We ate in the hotel restaurant one evening and I must say that it was one of the best meals of the holiday.

Room Tip: Rooms at the back are smaller but quieter. Traffic and street noise at the front of the hotel is a...
See more room tips
  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moncton, Canada
Contributor
11 reviews 11 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 2, 2012

THe location of this hotel is perfect. In the heart of the old city, within walking distance of just about everything yet on a quite street. The first room we were offered was very spacious with a nice little sitting area and a fridge. Alas someone had been smoking in there (against all rules) and we could not tolerate the smell. The recepionist quickly gave us the keys to two other rooms, one street side, one courtyard side. We chose the street side as it was larger and, appart from some early evening noise from people standing in the street, it was mostly quite. The only complaint we had was that the pillows on the beds were rather lumpy. I actually used the smaller softer one from the lounge chair as a top pillow. You may wan to bring your own!

The restaurant offered great food at reasonable prices and we ate there several evenings.
The inclusive breakfast was more than adequate, offering cerials, fruit, ham, cheese and an assortment of rolls, jams etc. Coffee is very strong, we had to ask for hot water which was quickly supplied in a jug.

Staff were very helptful and delightfully polite. Even providing coffee after the restaurant had closed.

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 19, 2012

the location was ideal for us in the centre of the old town but anyone who wants to spend time in and around the hotel itself would be badly placed. The restaurant is basicly in the lobby and the pool on the roof is imaculate but tiny.
However, the food was good, the service excellent, the cleaning diligent and the beds comfy. could not ask for more really.

Room Tip: rooms at the back are quiet
See more room tips
  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Windsor Hotel

Address: Rua das Hortas 4C, Funchal, Madeira 9050, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#49 Luxury Hotel in Funchal
#74 Top resorts Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Windsor Hotel 4*
Reservation Options:
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Also Known As:
Windsor Hotel Funchal
Windsor Hotel Madeira/Funchal

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