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“Excellent! Great staff, service and facilities!!!” 5 of 5 stars
Review of Casa Velha do Palheiro

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Casa Velha do Palheiro
5.0 of 5 Hotel   |   Rua da Estalagem 23 | Palheiro Golf Sao Goncalo, Funchal, Madeira 9060-415, Portugal   |  
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Ranked #14 of 90 Hotels in Funchal
York, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Excellent! Great staff, service and facilities!!!”
5 of 5 stars Reviewed July 13, 2013

Just returned from a week at Casa Velha. Can't wait to go back. The staff are marvellous and attentive, and the facilities and location are excellent. Beautiful gardens, breathtaking view from the clubhouse! Simply great!!!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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195 reviews from our community

Traveler rating
    164
    21
    8
    2
    0
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20
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 5, 2013

Part of a large golfing group. Service was excellent throughout the hotel; with it being small everything is close to hand. Food in hotel was good. Also recommend eating at the Clubhouse, good service and great views over Funchal. Didn't visit Funchal as we spent our free day lazing at hotel and walking around Palheiro Gardens. You would probably need a car if staying in the area for a while.

Stayed June 2013
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Hungerford, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 29, 2013

We came as part of a golf holiday.Course very challenging!!
The hotel was excellently situated high above the town of Funchal with the lovely Palheiro gardens adjacent to the hotel.
Rooms were comfortable and the service was absolutely first class.
We had meals in the restaurant (excellent) or at the golf clubhouse ( great views) which were also good.
Whilst a car would be good , the hotel runs a free bus into Funchal and back twice a day.
A tour of the island would be best taken with a taxi

Room Tip: Pay extra for a room in main house. Ask for a fan in summer months
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jonathanfletch, Owner at Casa Velha do Palheiro, responded to this review, July 31, 2013
Dear Brian,
Thanks for your great feedback. We are delighted that you enjoyed your stay with us and that you enjoyed our food and challenging golf course.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 14, 2013

Casa Velha was originally a hunting lodge on the Palheiro estate. It is now an elegant country house hotel. For garden lovers there is free entry to the lovely Palheiro Gardens next door. If you play golf the Palheiro golf course is on the doorstep.
We had a room in the main house. It felt like being in someone's beautiful home, just a few steps through the hall filled with the scent of flowers, to the dining room and lounge. There was fruit and wine in the room and very nice Molton Brown toiletries in the bathroom. Everything looked clean and well cared for.
Most mornings we ate our breakfasts outside on a terrace overlooking the garden. There was a good selection to choose from and we were well looked after by a cheerful waitress called Otilia.
The only downside was that there were lots of cigarette ends around, sometimes whole clumps of them on the ground.
We ate at the hotel's restaurant on our first night there, the food was excellent. The fairly small portions were great for flavour and presentation but we found it very slow, we were waiting at our table for a long time before we even got a menu to look at. When we arrived in the morning we had a long wait for coffee. I heard later that some staff we on holiday so hopefully things usually run more smoothly. We thought that we would get hungry if we ate in there every night so most evenings we took the 10 min walk across the golf course and ate at the golf club restaurant, the view from there is fantastic, high up over Funchal bay.
On the evening of my birthday we ate again at the hotel's restaurant this was a highlight of our stay. We had a candlelit table laid for us outside on the terrace under a starlit sky. At the end of a very good meal we were brought two glasses of champagne and a little birthday cake which was a lovely surprise.
The weather was hot in September. It is a little cooler which was welcome, than down in Funchal. Though it can be cloudier in the afternoon.
I enjoyed using the outdoor swimming pool.
I would recommend this hotel to friends.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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jonathanfletch, Owner at Casa Velha do Palheiro, responded to this review, June 28, 2013
Dear Travellingteapot,
Thanks for your extensive feedback. We are very pleased that you enjoyed your stay with us and rest assured we have noted all of your comments. We hope to see you again soon at Casa Velha do Palheiro,
Jonathan
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Duesseldorf
Top Contributor
100 reviews 100 reviews
87 hotel reviews
Reviews in 78 cities Reviews in 78 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed June 8, 2013 via mobile

Charming hotel close to Golf course. The garden rooms downstairs are a little bit dark and have no view ( no terrace or balcony) like souterrain...the terrace is nice and the service friendly. You need to have a rent-a-car behause it is far away from downtown and other dining possibilities...

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camberley, England
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 8, 2013

Arrived back yesterday from my third trip to Madeira and third stay at Casa Velha. A warm, friendly and relaxing place with great service, beautiful surroundings and the perfect place to chill out. The first two times we booked through an agent, but this last time I booked directly with the hotel so as to enjoy an "Adventure" package. A really good deal and great fun, including a levada walk and Landrover safari amongst other things. The team are a brilliant. Every little detail cared for. Luis and his team in the restaurant are relaxed yet efficient and make you feel special. On our first night, I was amazed that he remember us from our last trip over three years ago! Nothing was too much trouble and the food is so yummy and beautifully presented. The rooms are spacious and immaculate. The grounds are beautiful, especially appealing to those who love flowers. The hotel arranged for car hire and all the trips. If you like slightly scary off-roading in spectacular scenery, the Landrover safari is an experience worth doing. We went places I didn't even think a Landrover would go! We had an excellent driver. The "Adventure" package is fun and can be adapted to your tastes. Being able to hire the "Balancal" for sea trips is also good. Have done this twice now. Very enjoyable.
Being out of Funchal in the hills above, is peaceful and refreshing. Having free access to the botanical gardens is a real bonus. A great place to spend some quiet time. The Tea House is great for a coffee and delicious home-made cake. Also, it is worth taking a walk across the golf course to the Clubhouse where the view across Funchal is worth seeing. The food is good there too.
All in all, an excellent week in beautiful surroundings. A few words to the Casa Velha management - don't change, don't expand, we love the hotel just the way it is!

Room Tip: All the rooms are spacious and comfortable. If you want extra room, a suite is preferable, but nothi...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jonathanfletch, Owner at Casa Velha do Palheiro, responded to this review, June 28, 2013
Dear Monnstruck,
we are so delighted that you loved your stay with us and that you used so many of the great facilities that Palheiro Estate has to offer. Next time we recommend that you swim with the dolphins!
Looking forward to welcoming you back soon.
Jonathan
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Tromso, Norway
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 14, 2013

It was easy to be a guest at Casa Velha. Everybody is very friendly and seems to be speak several languages. A nice man was waiting for us at the airport and took us to the hotel. The hotel has peaceful and lovely surroundings with lots of flowers. We got a large room, with a large bed and a large bathroom - very nice when you are going to stay for a whole week. The room was cleaned every day, there was always a fresh flower in a little vase and the maid even came and made the bed ready for the night.The hotel has a very good kitchen - we ate so much good food. At breakfast they have the most amazing homemade banana & kiwi jam....mmmm... and all the fruit is local. I ate the largest grapes I have ever seen - crunchy and very tasteful. The menu was in Portugese, French, German and English - so when you order dinner, you know what you get :) The golf course is challenging and gives a good exercise when walking. The clubhouse also has very friendly personell and serves very good food - it`s not so expensive there either. From the golfcourse and the clubhouse you have a magnificent view. The hotel offers free shuttle to Funchal twice a day - and they also offers shuttle to the clubhouse each hour of the day. However, the clubhouse is just a 10 minutes walk away along the golf course. We also tried the Spa - very relaxing surroundings and a nice massage. All together, we had a very pleasant stay at Casa Velha :)

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jonathanfletch, Owner at Casa Velha do Palheiro, responded to this review, May 21, 2013
Dear Inger,
Thanks for your fantastic review! It is great to have this feedback which I will share with our team at Casa Velha. It is particularly rewarding to know that our guests notice the small details that we think make our little hotel so different and special. We very much hope you will return soon to Casa Velha.
Jonathan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Velha do Palheiro

Address: Rua da Estalagem 23 | Palheiro Golf Sao Goncalo, Funchal, Madeira 9060-415, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#10 Spa Hotel in Funchal
#13 Luxury Hotel in Funchal
#19 Romantic Hotel in Funchal
#20 Family Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Casa Velha do Palheiro 5*
Number of rooms: 37
Official Description (provided by the hotel):
Casa Velha do Palheiro is a graceful 5 star Madeira country house hotel with 37 luxurious rooms.The hotel is situated next to the famous Palheiro Gardens, originally created over 200 years ago. Hotel facilities include: Championship golf course, full spa facilities including indoor and outdoor heated pools as well as a variety of treatments, fishing boat for whale and dolphin watching and big game fishing. ... more   less 
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Also Known As:
Casa Velha Do Palheiro Hotel Funchal
Casa Velha Do Palheiro Madeira/Funchal

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