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“hotel review” 4 of 5 stars
Review of Porto Santa Maria Hotel (Porto Bay)

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Porto Santa Maria Hotel (Porto Bay)
4.0 of 5 Hotel   |   Avda do Mar e das Comunidades Madeirenses 50, Funchal, Madeira 9050-029, Portugal   |  
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Ranked #10 of 91 Hotels in Funchal
Hythe, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“hotel review”
4 of 5 stars Reviewed February 22, 2013

On arrival a well presented hotel, however room allocated was side of hotel overlooking public park and as this was carnival week became a disaster, drums beating all night and noise and smell very bad, after first night we decided to request a move, the hotel staff were more than helpful and immediately got us transferred to a sister hotel(very much quieter and obviously an upgrade) Be warned do not accept side view rooms overlooking public park with a balcony which has no view due to large tree immediately outside making it impossible to sit out on.

Room Tip: As above opt for front sea view rooms
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review, March 7, 2013
Dear Guest,

We are sorry that you did not enjoy the room that you had booked due to the Carnival festivities in the island, unfortunately it is something that is not under our control at the hotel. We are glad that you enjoyed your holidays in another hotel of the Porto Bay Group.

Best Regards,

André Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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901 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (337)
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English first
Clare, sUffolk,England
Top Contributor
84 reviews 84 reviews
32 hotel reviews
Reviews in 41 cities Reviews in 41 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed February 22, 2013

My review of a year ago said it all about this very attractive hotel.
I would like to re-iterate the comments I made then, and to say that I am delighted that they strive to maintain these high standards

Room Tip: It's really worth taking a suite
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review, March 7, 2013
Dear Guest,

Thank you for another review of Porto Santa Maria, we hope we keep up the standards and quality on your seventh visit.

Best Regards,


André Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tenerife, Spain
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed February 22, 2013

Were do I start. Just returned from Madeira Porto Bay resorts.This hotel exceeded our expectations of a package hotel. This was a special birthday for my husband ( joining the OAP brigade) much to his disgust. We have not been on a package holiday for many years as we have timeshare. We were a little unsure as we were told of the building work that is currently taking place outside the hotel. No problem at all, it was fasinating to watch and the slight noise from the wagons was not an issue. The hotel kindly gave all guests a generous incentive voucher to use in the hotel which we thought was a very kind gesture as this was 20 euros per couple per day. The rooms were spacious, fully equiped even mini kitchen if you wanted a snack, excellent view over the port (well worth paying extra for a sea view room) to see the liners docking . Beds too die for! Matress topers and soft pillows, no lumpy hard beds in Santa Maria.Maid service every day nothing too much trouble.
The food was fantastic, we had half board, plenty of choice the staff were lovely, happy hour in the captains bar every night, what more can you ask for.
The spa pool was great, never seen one so big in a hotel, everything was spotless.
We enjoyed Madeira very much plenty to see although all the flowers were not in bloom yet, would go later in the year next time.
Would we go again yes indeed. Would we go back to Santa Maria most definately.
We have already recommend this hotel to friends and family
Excellent keep doing what your doing!

Room Tip: Pay extra for a sea view room, well worth it.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review, March 7, 2013
Dear Guest,

Thank you for sharing your first time experience of the Porto Santa Maria Hotel, it makes us all that are part of this team very happy to know that you enjoyed your stay with us while celebrating your husband's birthday and we hope that it won't take long before your next visit.

Best regards,


André Caldeira
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Lincoln, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 20, 2013

Just returned from Funchal and our stay at Porto Santa Maria hotel. The staff were very welcoming and we felt immediately at home. Our stay was a delight from the first to the last day.
Following our stay last year we told friends and they accompanied us on this trip. They were just as delighted as we were and now feel that they have discovered the magic that we had described.
This year we all four took part in the Funchal Carnival as part of the troupe of Samba dancers sponsored by the hotel. It was a unique experience made all the richer by the organisation of the Marketing manager and her team. We received dance training, costumes and genuine support to prepare us for a fabulous Carnival.

Our thanks goes to all the staff at the hotel ably managed and encouraged by Andre the manager. Customer relations manager Lina Franca is like a bottle of champagne, bubbly and energetic in her work and continuously looking to ensure that customers are delighted by their stay. On one occasion on her way to get information for me, she saw a lady searching the floor and asked what had been lost. The lady replied that her ear ring stud had been lost and without hesitation Lina took her own stud out and gave it to the customer; hardly breaking step on her way to the reception desk. Excellent.

We booked this year's trip just two days after arriving home last year and intend to book next year's holiday by this weekend. I highly recommend this hotel for people who are sociable and know how to enjoy themselves. I have found guests both new and repeat customers to be friendly and helpful. Staff are friendly and happy to talk and the entertainers react well when they realise they are appreciated.

Did I mention that the food exceeds the fare and value available in most every restaurant in Funchal?

Room Tip: Avoid the west wing rooms facing west. This is a public park and views can be ruined by trees close...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review, March 7, 2013
Dear Guest,

It was our pleasure to have you with us again this year and very happy that you enjoyed being part of the carnival parade again. It is becoming a tradition and we will be saving your costumes and places for next year's Carnival.

Best Regards,

André Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stourbridge UK
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 20, 2013 via mobile

This is our third visit to this hotel and we find improvement each time. We were advised some weeks prior to our arrival that there was work being carried out on the beach right opposite the hotel which would give rise to some disruption. Consequently we're offered a generous financial incentive should we still elect to go there. This we did and found that the "disruption" was quite interesting and entertaining.

As ever, the food and staff were as excellent as ever And we had a most enjoyable two weeks. Can't wait to go back, if for no other reason than to see the progress of the "disruption".

Stayed February 2013, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review, March 7, 2013
Dear Guest,

thank you for your kind review, we try every day to get better and better and it makes us all very proud and happy to realize that our guests enjoy their time with us. We will be here waiting for your next vist.

Best Regards,


André Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakham, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 20, 2013

This was our second stay at Porto Santa Maria and even more enjoyable than our last. We were notified in advance of work being undertaken on the sea defences and that instrusive noise could be an issue - it wasn't but it was nice to be informed well before our arrival. A welcome change is the serving of evening 'themed' buffet meals. The choice of food and quality was truly mouth watering and we took up the option to spend 5 of our 14 days on a full board basis. We had just one minor criticism which was in respect of the less than attentive reception staff. A smile costs nothing and some, not all, seem to lack basic interpersonnel skills! They were either very abrupt or we were simply ignored....We visited the sister Hotel at the Cliff Bay during our stay and their reception staff there could not have been more welcoming and helpful. We are reluctant to drop a star in the rating. This would undermine the excellant service of the majority of staff who were kind, welcoming and very friendly. A brilliant 2 weeks - thank you.

Room Tip: Go for a sea view and avoid the 'parkside'.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review, March 7, 2013
Dear Guest,

thank you for your review on your stay at the Porto Santa Maria. We are glad that your second visit was as good as the first and we hope to see you here for your third visit and hope that you try our Gourmet dinner menu that our Chef does once a week.

Best Regards,


André Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 20, 2013

This hotel provides excellent service, value, food and location. Due to the building of a new beach/marina area the hotel compensated 10 euros per day per person. We did not notice the work but the generous rebate was very welcome. Staff are excellent and there is nothing they will not do to help and assist you. All round excellence and credit to the Porto group.

Room Tip: Most rooms have partial if not full sea views, but if you prefer full sea view rooms at the rear of...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review, March 7, 2013
Dear Guest,

we are glad to read that you enjoyed your stay with us and hope that you will visit us again soon. Until next time best regards.

André Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Porto Santa Maria Hotel (Porto Bay)

Address: Avda do Mar e das Comunidades Madeirenses 50, Funchal, Madeira 9050-029, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Funchal
#9 Luxury Hotel in Funchal
#9 Romantic Hotel in Funchal
#27 Family Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Porto Santa Maria Hotel (Porto Bay) 4*
Number of rooms: 146
Official Description (provided by the hotel):
Porto Santa Maria lies at the water's edge in the very heart of Funchal's old centre. Its close relationship to the sea, the outstanding and exclusive views over the harbour where the cruise ships dock, its picturesque surroundings and the unique flavours of its cuisine result in genuine urban tranquility. A congenial hotel offering 146 rooms, restaurant, bars, direct access to the promenade, outdoor pool, indoor pool, SPA, gym, parking...all in the heart of the city. ... more   less 
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Also Known As:
Porto Santa Maria Funchal
Porto Santa Maria Hotel (Porto Bay) Madeira/Funchal

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