We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice, pieceful and friendly” 5 of 5 stars
Review of Porto Santa Maria Hotel (Porto Bay)

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Porto Santa Maria Hotel (Porto Bay) to your Saves list
Porto Santa Maria Hotel (Porto Bay)
4.0 of 5 Hotel   |   Avda do Mar e das Comunidades Madeirenses 50, Funchal, Madeira 9050-029, Portugal   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Offers & Announcements
Package Deal
Ranked #10 of 91 Hotels in Funchal
Oslo
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Nice, pieceful and friendly”
5 of 5 stars Reviewed January 10, 2013

This is my second stay at this hotel. The staff is just so friendly and helpful: I was given the same room as last time, which was my ultimate option.
In my opinion the hotel has a perfect site in the old town of Funchal, with a lot of nice restaurants just behind the old town wall.

Room Tip: My experience is that a room with a sea view is the only choise. Some visitors not familiar with the...
See more room tips
  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review, February 7, 2013
Dear Guest,


thank you for your review and for sharing these nice pictures from your room balcony. Madeira has in our opinion some of the most beautiful sunsets in the world at this time of the year. We hope to see you soon.

Regards,

André Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

911 reviews from our community

Traveler rating
    671
    198
    29
    9
    4
See reviews for
57
701
14
3
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (345)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 10, 2013

We spent Christmas in this fantastic hotel, we had a wonderful time . This is our favourite hotel as it ticks all the boxes for us.We like to go back every year and always enjoy the high standard of care from all levels of staff. We had a lovely bus trip in the evening to see the Christmas lights and a lovely surprise to find two hotel waiters at one of the viewing points with a table set to give us hot or cold refreshments. We missed out seeing the new year fireworks as we had to return home but we have already booked up for next year and also intend to have a summer holiday at the Porto Santa Maria hotel

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review, February 7, 2013
Dear Guest,

thank you for sharing your Porto Santa Maria experience, we are glad that you enjoyed another Christmas with us and our light tour! We hope that you choose us again next year!

Regards,


André Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portugal
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed January 9, 2013

Stayed at Porto Santa Maria for one week in December. Excellent weather and no mosquitos, even though we had gone prepared. Booked sea view room and enjoyed watching the cruise ships come & go from our balcony. Slight disturbance during the day from the seafront works but not a problem as we were out most of the time. Room, breakfast and indoor pool were excellent. Staff helpful and friendly, even providing continental breakfast on a tray for our early departure

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review, February 7, 2013
Dear Guest,

We are happy that your first visit to Madeira was an enjoyable one and hope that it was the first of many! We hope that you visit us soon.


regards,


André Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Runcorn, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 8, 2013

We have just arrived back from the Porto Santa Maria after staying there for 1 week over the New Year. Once again we had a brilliant time and as ever the staff were fantastic, they cant do enough for you, I would definitely recommend this hotel to anybody it is in a fantastic location on the water front, and even though the building work is going on to improve the water front this did not spoil our holiday. We will be back again next year, big thank you to all the staff.
Just read the comments from that other person, I think, he went to another hotel.

Room Tip: Stayed in a few different rooms and they are all very good.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review, February 7, 2013
Dear Guest,

thank you for your nice review! I am glad that you enjoyed your time with us over New Year's and glad to know that you be back next year! We will be here waiting for you!

Regards,

André Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 8, 2013

We have just returned from a 7 night stay at the Porto Santa Maria hotel. We have stayed there a few times before and been pleased but this time the new manager and his team have tweaked a few things ( eg breakfast/coffee and tea ) and the hotel seems to be running like clockwork.
The New Years Eve Gala was excellent and thought had obviously gone into the seating plan. The venue for watching the fireworks is perfect - just one note Do Not wear high heels as they could easily catch in the decking - A member of staff ( the lovely Victor) pointed this out to me before the event so I changed into flats.
In contradiction of a previous review - we found Lina to be helpful and friendly making the holiday special and the manager charming - we did have a small issue that needed resolving and all the staff responded quickly and efficiently.
We are already planning our next visit - regardless of building work - this gave us something to watch and although a little noisy did not spoil our stay. I awarded four stars for sleep quality because we did find the pillows rather heavy and hard.

Room Tip: We always ask for a room on the second or third floor with a sea view so we can watch the cruise shi...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review, February 7, 2013
Dear Guest,

Thank you for your time reviewing Porto Santa Maria, we are glad that you enjoyed your stay with us and I personally enjoyed knowing that you appreciated the small changes. We hope that you visit us again soon!

Regards,

André Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shannon, Ireland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 7, 2013

Lovely hotel, fantastic position, rooms spotless, spacious and comfortable. The only issue was no option (even payable) of internet in the room. At least there was really fast internet in public areas, so not such a big deal. Otherwise, would gladly stay again and will recommend to friend.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review, February 7, 2013
Dear Guest,

thank you for your review! We are glad that you enjoyed your stay! Regarding the internet in the rooms it is an issue that we are working on it and hope to have everything up and running as soon as we can.

Regards,

André Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 7, 2013

My wife and i spent Christmas 2012 at this superb hotel. From the moment we walked through the door till the time we reluctantly had to leave for home we were so well looked after with great attentive staff that just couldn't do enough for us.When we went to the restauaranf for our xmas eve gala dinner we were greeted by an amazing choir singing christmas carols. The gala dinner was superb !!!!!!! The restaurant staff worked so hard to ensure that everything went smoothly and Lina entertained us all . She has such a charasmatic , warm , friendly nature and got everyone involved singing and joining in . Such a wonderful evening. We had a first class champagne breakfast every morning and didn't need anything more to eat until the evening !!! Anyone thinking of visiting Maderia but are put off by the hilly terrain then this is the hotel for you. It is ideally situated in the Old Town of Funchal alonside the Promanade. It's 5minutes walk to the famous fish market (no hills) and a 10 minute stroll into the centre full of shops and cafe's that leave you spoilt for choice. Finally once again a big thanks to all the staff and Andre the manager who put your Christmas on hold to make your guests Christmas so magical we will always remember our stay with you which is why we have already booked Christmas 2013 with you. See you Dec 23 2013.

Regards

Trevor & Linda P

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review, January 16, 2013
Dear Guest,


thank you for sharing your experience at our hotel, it is a pleasure for all of us to read that our guests enjoyed their stay with us, specially during such an important time of year as it is Christmas. We as a team do our best for that to happen. Christmas at Porto Santa Maria is not only your Christmas but ours also as it also part of our lives. We are will be very happy to have you back in 2013.

Regards,


André Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Porto Santa Maria Hotel (Porto Bay)? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Porto Santa Maria Hotel (Porto Bay)

Address: Avda do Mar e das Comunidades Madeirenses 50, Funchal, Madeira 9050-029, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Funchal
#9 Luxury Hotel in Funchal
#10 Top resorts Hotel in Funchal
#10 Romantic Hotel in Funchal
#25 Family Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Porto Santa Maria Hotel (Porto Bay) 4*
Number of rooms: 146
Official Description (provided by the hotel):
Porto Santa Maria lies at the water's edge in the very heart of Funchal's old centre. Its close relationship to the sea, the outstanding and exclusive views over the harbour where the cruise ships dock, its picturesque surroundings and the unique flavours of its cuisine result in genuine urban tranquility. A congenial hotel offering 146 rooms, restaurant, bars, direct access to the promenade, outdoor pool, indoor pool, SPA, gym, parking...all in the heart of the city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Priceline, HotelTravel.com, Venere, Odigeo and Tingo so you can book your Porto Santa Maria Hotel (Porto Bay) reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Porto Santa Maria Funchal
Porto Santa Maria Hotel (Porto Bay) Madeira/Funchal

Owners: What's your side of the story?

If you own or manage Porto Santa Maria Hotel (Porto Bay), register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.