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Porto Santa Maria Hotel (Porto Bay): Traveler Reviews

4.0 of 5
Avda do Mar e das Comunidades Madeirenses 50, Funchal, Madeira 9050-029, Portugal
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Porto Santa Maria Hotel (Porto Bay)
Ranked #12 of 92 hotels in Funchal
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608 reviews from our community

Traveler rating
    442
    136
    17
    9
    4
See reviews for
Families
46
 
Couples
445
 
Solo
6
 
Business
3
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
“Another Fantastic Holiday”
5 of 5 stars Reviewed January 10, 2013

We spent Christmas in this fantastic hotel, we had a wonderful time . This is our favourite hotel as it ticks all the boxes for us.We like to go back every year and always enjoy the high standard of care from all levels of staff. We had a lovely bus trip in the evening to see the Christmas lights and a lovely surprise to find two hotel waiters at one of the viewing points with a table set to give us hot or cold refreshments. We missed out seeing the new year fireworks as we had to return home but we have already booked up for next year and also intend to have a summer holiday at the Porto Santa Maria hotel

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
See 2 more reviews by Evelyn S for Funchal
Ask Evelyn S about Porto Santa Maria Hotel (Porto Bay)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review
February 7, 2013
Dear Guest,

thank you for sharing your Porto Santa Maria experience, we are glad that you enjoyed another Christmas with us and our light tour! We hope that you choose us again next year!

Regards,


André Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portugal
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Excellent first visit to Madeira”
4 of 5 stars Reviewed January 9, 2013

Stayed at Porto Santa Maria for one week in December. Excellent weather and no mosquitos, even though we had gone prepared. Booked sea view room and enjoyed watching the cruise ships come & go from our balcony. Slight disturbance during the day from the seafront works but not a problem as we were out most of the time. Room, breakfast and indoor pool were excellent. Staff helpful and friendly, even providing continental breakfast on a tray for our early departure

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
Ask PortugalJane about Porto Santa Maria Hotel (Porto Bay)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review
February 7, 2013
Dear Guest,

We are happy that your first visit to Madeira was an enjoyable one and hope that it was the first of many! We hope that you visit us soon.


regards,


André Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Runcorn, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Another great holiday”
5 of 5 stars Reviewed January 8, 2013

We have just arrived back from the Porto Santa Maria after staying there for 1 week over the New Year. Once again we had a brilliant time and as ever the staff were fantastic, they cant do enough for you, I would definitely recommend this hotel to anybody it is in a fantastic location on the water front, and even though the building work is going on to improve the water front this did not spoil our holiday. We will be back again next year, big thank you to all the staff.
Just read the comments from that other person, I think, he went to another hotel.

Room Tip: Stayed in a few different rooms and they are all very good.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask profswife56 about Porto Santa Maria Hotel (Porto Bay)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review
February 7, 2013
Dear Guest,

thank you for your nice review! I am glad that you enjoyed your time with us over New Year's and glad to know that you be back next year! We will be here waiting for you!

Regards,

André Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
“What a place to spend New Year - wonderful”
5 of 5 stars Reviewed January 8, 2013

We have just returned from a 7 night stay at the Porto Santa Maria hotel. We have stayed there a few times before and been pleased but this time the new manager and his team have tweaked a few things ( eg breakfast/coffee and tea ) and the hotel seems to be running like clockwork.
The New Years Eve Gala was excellent and thought had obviously gone into the seating plan. The venue for watching the fireworks is perfect - just one note Do Not wear high heels as they could easily catch in the decking - A member of staff ( the lovely Victor) pointed this out to me before the event so I changed into flats.
In contradiction of a previous review - we found Lina to be helpful and friendly making the holiday special and the manager charming - we did have a small issue that needed resolving and all the staff responded quickly and efficiently.
We are already planning our next visit - regardless of building work - this gave us something to watch and although a little noisy did not spoil our stay. I awarded four stars for sleep quality because we did find the pillows rather heavy and hard.

Room Tip: We always ask for a room on the second or third floor with a sea view so we can watch the cruise shi...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask odonjo about Porto Santa Maria Hotel (Porto Bay)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review
February 7, 2013
Dear Guest,

Thank you for your time reviewing Porto Santa Maria, we are glad that you enjoyed your stay with us and I personally enjoyed knowing that you appreciated the small changes. We hope that you visit us again soon!

Regards,

André Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shannon, Ireland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“great choice of hotel”
4 of 5 stars Reviewed January 7, 2013

Lovely hotel, fantastic position, rooms spotless, spacious and comfortable. The only issue was no option (even payable) of internet in the room. At least there was really fast internet in public areas, so not such a big deal. Otherwise, would gladly stay again and will recommend to friend.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
Ask Karolina C about Porto Santa Maria Hotel (Porto Bay)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel (Porto Bay), responded to this review
February 7, 2013
Dear Guest,

thank you for your review! We are glad that you enjoyed your stay! Regarding the internet in the rooms it is an issue that we are working on it and hope to have everything up and running as soon as we can.

Regards,

André Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Porto Santa Maria Hotel (Porto Bay)

Also Known As:
Porto Santa Maria
Porto Santa Maria Funchal
Hotel Porto Santa Maria
Porto Santa Maria Hotel (Porto Bay) Madeira/Funchal
Address: Avda do Mar e das Comunidades Madeirenses 50, Funchal, Madeira 9050-029, Portugal
Phone Number:
Region: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotels in Funchal
#24 Family Hotels in Funchal
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Porto Santa Maria lies at the water's edge in the very heart of Funchal's old centre. Its close relationship to the sea, the outstanding and exclusive views over the harbour where the cruise ships dock, its picturesque surroundings and the unique flavours of its cuisine result in genuine urban tranquility. A congenial hotel offering 146 rooms, restaurant, bars, direct access to the promenade, outdoor pool, indoor pool, SPA, gym, parking...all in the heart of the city. ... more   less 
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Porto Santa Maria Hotel (Porto Bay)
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