We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very nice” 5 of 5 stars
Review of Pestana Village Garden Resort Aparthotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Pestana Village Garden Resort Aparthotel to your Saves list
Pestana Village Garden Resort Aparthotel
4.0 of 5 Hotel   |   Estrada Monumental 194, Funchal, Madeira 9000-098, Portugal   |  
Hotel amenities
Ranked #26 of 90 Hotels in Funchal
Malmo, Sweden
2 reviews
4 helpful votes 4 helpful votes
“Very nice”
5 of 5 stars Reviewed July 21, 2014

We had ten lovely days at this hotel. Wonderful garden,well maintained pool, breakfast buffe with many options. The room was clean and nice, with balcony and a glimpse of the ocean. The staff was very helpful. The only thing we missed was wifi in the room, had to go to the lobby.

Stayed July 2014
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVMH, Gerente de recepção at Pestana Village Garden Resort Aparthotel, responded to this review, July 28, 2014
Dear Guest,

Thank you for your comments on your recent stay in our hotel, which deserved our best attention.

We hope we can welcome you back in our Resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

389 reviews from our community

Traveler rating
    185
    163
    32
    6
    3
See reviews for
76
252
9
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Sunderland, United Kingdom
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 8, 2014

Would have been 5 stars except for some small problems, let's get them out of the way first. We arrived a little after 12 mid day and had to wait 2 & 1/2 hours for our room to be ready, after travelling from 3am in the morning this was a little tasking as I have not experienced this at previous Pestana visits. This was tempered with a free drinks voucher, so that took the edge off a little. The fridge door in our room was loose and the kitchen area had an ant infestation, these were were reported and addressed efficiently, but the ants remained a problem through the week so I gave in and spent the rest of the week playing a free game "Ant Crush". That was it though, small beer really. The positives, a really smart hotel, pretty pool area and gardens with pool bar and Al Fresco restaurant. The superior suite (305) was well appointed, a large sitting area, bedroom and bathroom. We had a very good balcony with sea, pool and mountain views, great for chilling with a glass of wine. There was a small, functional kitchen area with crockery and cutlery provided, enough to facilitate self catering if you wish (which I think I'll try if I go back). There are good shops 5 minutes to the left of the hotel for your grocery needs and alcohol that matches the duty free for prices. It's a pleasant 20-30 minute walk into town depending which fork you take at the Carlton. You can also turn right to more shops and bars within minutes walk including our favourite the Casa Madeirense. All in all, an excellent hotel with patient, friendly staff and it's aesthetically pleasing to the eye, just a couple of small niggles which I know Pestana will address.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVMH, Gerente de recepção at Pestana Village Garden Resort Aparthotel, responded to this review, July 15, 2014
Dear Tripadvisor Reviewer,

We are simply delighted to read that you enjoyed your recent stay at the Pestana Village Miramar Hotel .

The constructive comments you posted on Tripadvisor were also very welcome!
Now we are looking forward to the pleasure of welcoming you in a not too distant future where no efforts will be spared to make your stay a most enjoyable and memorable one.

With best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 2, 2014

A lovely hotel, located a half hour or less outside of the centre of Funchal. The facilities (two outside swimming pools, an extra one indoors, small fitness) were all clean and in good order. The rooms have nice large balconies where you can enjoy the beautiful gardens and gentle Madeira climate. Some of the finishings show signs of aging and the bed linnen could be softer but overall a good location from which to explore the island.

Room Tip: Rooms higher up will be more discrete, rooms on the ground floor might have the balconies look out o...
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVMH, Gerente de recepção at Pestana Village Garden Resort Aparthotel, responded to this review, July 3, 2014
Dear Tripadvisor Reviewer,

We are simply delighted to read that you enjoyed your recent stay at the Pestana Village Miramar Hotel and we thank you for your kind support in sharing your comments on TripAdvisor. The constructive comments you posted on Tripadvisor were so most welcome!

We look forward very much to welcoming you at the Pestana Village Miramar Hotel in the near future and we thank you for your recommendations.

With best regards from the island of flowers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manningtree, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 1, 2014

Had a recent stay at the Village Gardens middle of June for 9 nights, seriously can't find fault. Starting with a very warm welcome at booking in from Michaela. The room had plenty of space and a really lovely view, over the Miramar, mountain and partial sea view, room was clean and the maid service was excellent. We were in Madeira to celebrate our Pearl wedding Anniversary and were surprised with a bottle of bubbly left in our room, a nice touch. We didn't eat an evening meal at the hotel but used the many eateries that are available in Funchal but we did have the bar snacks around the pool which were fairly reasonably priced (taking in happy hour as well). This is our fourth visit to the Island having previously stayed at the Quinta Do Sol twice and the Regency Club, we have to say the stay at the Village was the best so far. Would definitely recommend this Hotel as it is reasonably priced and conveniently situated for both the Town and Lido parts of Funchal. The service was excellent everybody from reception to the Bar staff and Maid service(ours was Christina and she was polite and always prepared for a friendly chat). We would like to thank Michaela and the the rest of the Pestana Village staff for making this stay our best so far in Madeira, we would most definately return for another holiday here in the near future.

Room Tip: We were in room 409, lovely view
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVMH, Gerente de recepção at Pestana Village Garden Resort Aparthotel, responded to this review, July 3, 2014
Dear Tripadvisor Reviewer,

We are simply delighted to read that you enjoyed your recent stay at the Pestana Village Miramar Hotel and that you found our staff very accomodating.

The constructive comments you posted on Tripadvisor were also very welcome!
Now we are looking forward to the pleasure of welcoming you in a not too distant future where no efforts will be spared to make your stay a most enjoyable and memorable one.

With best regards from the island of flowers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
washington state
Top Contributor
98 reviews 98 reviews
20 hotel reviews
Reviews in 40 cities Reviews in 40 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed June 29, 2014

We stayed here for a week in late April 2014. We got the room through RCI as a timeshare. The room we were initially given was ground level, right by the pool. I mean, reach out and almost touch close. Close enough that we couldn't leave the sliding door open without getting cigarette smoke inside and close enough that folks laying out at the pool could see all the way inside our condo and we both could overhear any conversation. Bottom line was no privacy unless in the bathroom or bedroom and no fresh air. It was horrid. The first photo I posted here was our view. We immediately asked to be moved and were told we had to come back the following day at 11am. We did so and were asked to come back again at 2pm. When we came back for the second time we were told our representative still wasn't there but we were able to talk the employee who was there into taking care of us. We were given a different room. Sadly this basically amounted to us losing a day to arrange this move but the difference between the two room locations was like night and day for us. The second room was on the second floor above the garden. It was much quieter and we could sit on our balcony without getting smoked out or having someone within ten feet. The rest of our stay was awesome. The property is quite nice, the location great (I could walk down to the Funchal marina where my grandfather worked as a teenager), and the staff was helpful for the remainder of our stay. I am looking forward to visiting Madeira again and will stay here if a garden view room is available.

Room Tip: depends on whether you want to be right by the pool and don't need privacy or you want some priv...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVMH, Gerente de recepção at Pestana Village Garden Resort Aparthotel, responded to this review, July 3, 2014
Dear Guest,

We would like to thank your for your stay and for sharing your experience in our hotel. We have taken in consideration all your comment and assure you that we are doing our best to improve on the less positive points.

The peaceful gardens and refreshing pools await your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed June 29, 2014

A group of 27 of us stayed here and not one of us had a compliant. The rooms where nice and very clean. The beds unfortunately are the only thing preventing me adding this review as excellent, they were very uncomfortable. The hotel is well positioned for shops, restaurants and night life, of which there is not much - We found one night club open on the Saturday night which was part of the casino, apparently there is usually two around that area but one was closed for refurbishment. The Hotel runs three cocktail happy hours between three different bars where every thing is half price, even coffee and ice-cream. We tried a different cocktail every time we ordered and they were all great. We ate at the hotel restaurant every night and were delighted to find that every evening the food was different, offering a range of starters, several different mains, fish, vegetarian, two types of meat and more, all of this food was delicious, the desserts unfortunately where not so good. Included with our stay was free Mediera wine which was very nice. One of the evening entertainments was a live band and they were great, everybody up dancing. Another night was a man with some parrots and honestly, it was awful! The hotel offered a special night with traditional food and dancers in traditional dress, this night costs 30 euro and is definitely a must avoid! The hotel has a lovely pool, it also has a small gym, jacuzzi, sauna and steam room, times two as you can also use the facilities at the neighboring hotel free of charge, this was a big plus for some of our party as the neighboring hotel has an order pool which is warm enough for the kids to swim in on a cold day (to be honest the outdoor pool was unusually cold even on the extremely hot days). The Pestana Garden hotel also has a spa, several of us tried a massage there, I thought mine was terrible!!! Most of our party did not think theres was great.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVMH, Gerente de recepção at Pestana Village Garden Resort Aparthotel, responded to this review, July 3, 2014
Dear Guest,

We would like to thank you for your positive remarks on your stay with us.

We are looking forward to welcoming back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DAGENHAM
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 29, 2014

We spent 2 nights here at the beginning of our trip and one at the end. last time we stayed we had a lovely garden view room. This time the first 2 nights were in a studio apartment with a sea view (not garden as requested). The apartment was okay with a basic kitchen but no dinner plates to eat it on (just little side plates). Also just one huge saucepan.

On our last night we were given a studio room next door in the Miramar. View was over Funchal which was okay. Same situation with the kitchen though - no dinner plates and one saucepan!

What is the point of having 'self-catering' rooms if all that you need is not provided.

We do still like the hotel (Village) and would probably stay again if they could guarantee garden view room with proper kitchen.

Very nice breakfasts!

C. Stevens

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVMH, Gerente de recepção at Pestana Village Garden Resort Aparthotel, responded to this review, July 3, 2014
Dear Guest,

We would like to take this opportunity to thank you for choosing our hotel for you stay in Madeira Island. We honestly regret the fact that we did not meet your expectation. We have take in consideration all your comments and assure you that we will do our very best to improve on them.

With kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Pestana Village Garden Resort Aparthotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pestana Village Garden Resort Aparthotel

Address: Estrada Monumental 194, Funchal, Madeira 9000-098, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Funchal
#24 Luxury Hotel in Funchal
#25 Romantic Hotel in Funchal
#29 Family Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Village Garden Resort Aparthotel 4*
Number of rooms: 92
Official Description (provided by the hotel):
The architectural design of Pestana Village and the landscaping of its gardens have been especially planned to be in harmony with the natural beauty and tranquility of the resort’s setting. This sensitivity to the environment will give the resort a truly village-like feel, with low-rise traditional style buildings surrounded by a wealth of colorful and immaculately cared-for gardens. The Pestana Village shares the grounds and services of the Pestana Miramar Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Hotels.com, Expedia, Orbitz, Despegar.com, Travelocity, TripOnline SA and Tingo so you can book your Pestana Village Garden Resort Aparthotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pestana Village Garden Resort Aparthotel Hotel Funchal
Pestana Village Garden Funchal
Pestana Village Garden Hotel Aparthotel
Pestana Hotel Funchal
Pestana Village Garden Resort Aparthotel Madeira/Funchal

Owners: What's your side of the story?

If you own or manage Pestana Village Garden Resort Aparthotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.