This hotel has very good facilities for the price we payed, Gym, Sauna, Steam Room, Indoor and outdoor pools. The room was comfortable and the bed enormous. There is nightly entertainment, there are multilingual staff. We found all the staff were very good especially considering we were here over the new year. I'd get a bit grumpy serving a load of drunken foreigners while my family were living it up at home but everyone was brilliant.
However having stayed at other Pestana hotels, if I had paid the full rack rate and was expecting their usual standard I would be less happy. The room was always very well cleaned but the paint on the balcony was peeling and the bathroon could do with a regrout or steam clean, the small kitchenette had a damaged work surface. All tiny flaws but you go to Pestana for something a bit special.
Another odd thing is the room guide didn't show any kind of room service info apart from how to order a pizza delivery. We weren't in the hotel enough to find if there really is no room service or just nothing in the guide.
That said, the deal we got from Easyjet made this amazing value.