A hotel which needs a bit of TLC. The room we had (1028) faced the front of the hotel and got extremely hot, but it was impossible to keep the verandah door open due to mosquitoes. The ceiling was blood-spattered - obviously due to previous guests encounters with said mosquitoes, and could have done with a wash. And the walls could have done with a lick of paint. The carpet was a bit old, and not what I would have expected from a 4 Star Hotel. The room itself was quite large, and the beds very comfortable. There was an abundance of storage space, and the bathroom was also quite large. Unfortunately there was no extraction fan, so you came out of the shower sweating (or glowing for the ladies). But there was plenty of hot water. The room had a black-out curtain, and was extremely quiet during the night.
On our arrival we found that the verandah door could not be locked, but this was fixed very soon after I reported it. There was a safe in the room, but they rent out the locks, so it was effectively useless. As this was a (British) first floor there was easy access from outside via the verandah, so the security of a working safe would have been welcome.
Breakfast was included in the package and there was an abundance of food and drink. However the Bacon and Eggs were floating in oil - a heart attack on a plate. But there ware plenty of cold meats, cheese, different breads, fruit, yoghurt, fruit juices and tea/coffee. The cold breakfast option would be the recommended route.
There appeared to be entertainment provided every night, but we went out most evenings and missed it. This varied from a movie (Cats), through a six person line dance exhibition, to a dance band/group. There is also free wi-fi in the centre of the hotel (inside and just outside the bar), but though our room was about 5 meters from this area we could not get wi-fi in the room.
The grounds are great with plenty of room around the pool for those who wish to sun-worship. There are plenty of trees and shrubs from various parts of the world. There is also a connection to the higher class Mirimar hotel, though we did not avail of it's facilities, so cannot report.
The staff are excellent and all appear to speak at least Portuguese, English and German, though I did hear other languages spoken also. They were all very friendly - but then we found all the Madeirense to be very friendly.
When we arrived at the airport friends informed us that there was Dengue Fever on the island, but it was only on our last day at the hotel that we noticed a small notice to this effect at reception. I feel that this should have been drawn to the attention of all guests on arrival. But then, perhaps they wanted to keep any panic/distress out of the hotel. We went to a pharmacy on our first afternoon and were recommended to use a roll-on. This was great - for the mosquitoes! It told them exactly where we were and what parts to avoid. So in the early evening we went out and bought an electric (plug-in) mosquito killer. Much more effective - though it didn't kill the ones hiding in the ward-robe. Perhaps we should have kept those doors open to let the fumes in.
A tip to those travelling from the UK - buy an electrical adapter for your chargers etc. The electric current is the same so you won't need any converter, but you will need your iPad charged (What could we do without it?).
The hotel is within easy walking distance of Funchal centre - about a 20 minute walk and all downhill. But what goes down must come up, so expect the return trip to take a bit longer. Remember that Madeira is all hills.
It is difficult to judge a hotel without taking into acount it's star rating. If this had been a 5 Star hotel I would have given it a much lower grade, but as it is only a 4 Star hotel, I would tend to grade it between 3 and 4. And the price we paid has made me bring it up to the 4.
Bring an electric plug adapter, and an electronic mosquito killer.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.