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“Family holiday” 4 of 5 stars
Review of Pestana Miramar Garden Resort Aparthotel

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Pestana Miramar Garden Resort Aparthotel
4.0 of 5 Hotel   |   Estrada Monumental 182-184, Funchal, Madeira 9000-098, Portugal   |  
Hotel amenities
Ranked #38 of 88 Hotels in Funchal
Stirling, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Family holiday”
4 of 5 stars Reviewed July 22, 2014

Pestana Village was a great holiday choice. The staff are excellent and really seek to create a genuine positive impact on your holiday. The rooms are clean and with all the usual facilities albeit a little dated. Great location too for travelling East or West on foot, with an 8-year old that's no mean achievement!!

Room Tip: We booked the Pestana Village but we're roomed in the adjoining Pestana MiraMor - initially we q...
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVMH, Gerente de recepção at Pestana Miramar Garden Resort Aparthotel, responded to this review, July 28, 2014
Dear Guest,

We would like to take this opportunity to thank you for choosing our Hotel for you stay and also thank you for sharing your experience on Trip Advisor.

We look forward to welcoming you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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239 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Norwegian first
  • Portuguese first
  • Russian first
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English first
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed July 16, 2014

We stayed here for a week in June, staying in my parents time-share room, and were very pleasantly surprised. The locals we encountered were exceptionally friendly and welcoming and seemed to really love their island. The hotel has a relaxed, spacious feel with beautiful gardens and large attractive pools. the flowers, both at the hotel and all around the island, are absolutely stunning! There is a reasonable gym which my boyfriend used daily, and lots of loungers for relaxing by the pool. There are 2 well stocked book exchanges which is a nice touch. The staff are friendly and helpful. Our room was large and had a kitchenette area with fridge and hob and microwave, and a large bathroom with bath. The balcony had a fab view over one of the pools and looking out to sea - perfect for breakfast in the morning and also for watching the fireworks on Saturday night. The location is a 20 minute walk into town and there are plenty of nearby restaurants and a large supermarket within easy walking distance. The local bus service is very easy to use for going further afield. The island offers a lovely balmy climate perfect for relaxing by the pool but ideal for accessing all the things to do in Funchal and as a base to explore the island too. We would definitely consider returning.

Room Tip: A high level room facing the sea worked well for us - ideally with kitchenette and balcony.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVMH, Gerente de recepção at Pestana Miramar Garden Resort Aparthotel, responded to this review, July 18, 2014
Dear Tripadvisor Reviewer,

We are simply delighted to read that you enjoyed your recent stay at the Pestana Village Miramar Hotel.
The constructive comments you posted on Tripadvisor were also very welcome!
Now we are looking forward to the pleasure of welcoming you in a not too distant future where no efforts will be spared to make your stay a most enjoyable and memorable one.

With best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birkenhead, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 7, 2014

Have stayed in both hotels/resorts and have no complaints whatsoever.The staff we have found are up to Pestana standard and very friendly and helpful.We are option members and have stayed in December{ which was magical} in April and this year In June.{we love Madeira}

Room Tip: Level 6 in the Miramar is at the same level as the beautiful Village gardens and pool
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVMH, Gerente de recepção at Pestana Miramar Garden Resort Aparthotel, responded to this review, July 15, 2014
Dear Tripadvisor Reviewer,

We are delighted to know about your recent and pleasant stay at the Pestana Village Miramar Hotel. The constructive comments you posted on Tripadvisor were so very welcome!
Now we are looking forward to the pleasure of welcoming you in a not too distant future where no efforts will be spared to make your stay a most enjoyable and memorable one.

with best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wigan
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 6, 2014

We enjoyed every moment of a bespoke holiday to celebrate our retirement. Everything was arranged on-line from UK & from the moment we landed everything went well, from the private car transfer to the reception at the hotel, through a very active fortnight of sight-seeing. We were stunned by the discrete but efficient service, the gardens & surroundings. Beyond the hotel there were plenty of restaurants & venues which never failed to please. We particularly enjoyed a wine-tasting experience at Seixal on the north coast. Hotel staff were very helpful in arranging trips & booking restaurants. We would recommend the open top bus tour as a quick way to discover the locality & to gain some familiarity with Funchal & Camara de Lobos

Room Tip: High floors will give good views over the bay; there were no noise issues near the pools, but an acq...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVMH, Gerente de recepção at Pestana Miramar Garden Resort Aparthotel, responded to this review, July 15, 2014
Dear Tripadvisor Reviewer,

We are simply delighted to read that you enjoyed your recent stay at the Pestana Village Miramar Hotel and we thank you for your kind support in sharing your comments on TripAdvisor and also to know that you found our staff helpful.

We look forward very much to welcoming you to the Pestana Village Miramar Hotel in the near future and we thank you for your recommendations.

With best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norley
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 3, 2014

As timeshare owners we return to Madeira/Miramar every year. We have just returned from an additional week in the Miramar aparthotel. Overall happy but didn't feel the 'superior studio' lived up to expectations being a little dated.
The Miramar/Village have suffered from the downturn in tourism and the cutbacks are now more obvious.
That said their great staff make up for it - especially the bar staff. Worthy of note here being Bruno Jasmins (who is always keen to inform & help, and booked us into the firework buffet on the Carlton terrace) and Manuel at the Village pool bar who is always extra happy and eager to please and have some fun.
Simple improvements would be to have wifi more available (we had to go down to the reception area to get a signal), and drinks available at the Miramar pool (the bar there was never open and no waiter service)
Overall though a pleasant stay and we will be back.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVMH, Gerente de recepção at Pestana Miramar Garden Resort Aparthotel, responded to this review, July 15, 2014
Dear Guest,

Once again thank you for choosing our resort for your stay in Madeira Island.
Your comments will also help to address any future situations and for the constant training we do.

Many thanks for your kind words regarding our hotel staff and specially Bruno Jasmins and Manuel.

With warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 1, 2014

We booked the Pestana Village Garden Resort Hotel as a last minute deal, overall we were happy with the property, however the room we were offered was not the refurbished rooms on the website it had an old CRT TV and mono painted walls. The room and hotel was clean and staff friendly / helpful.

We liked the hotel as it had a village / self catering complex feel and has two pools, spa, gym, jacuzzi steam room and sauna. There are also 4 restaurants in the complex open on different nights we tried the Pizzeria and Adega Restaurants which were both fine.

We had B&B and the breakfast offered was an ample buffet with fruit, cereals, mix of breads, cooked breakfast and pancakes. The coffee was from a machine and the coffee tasted more like a mocha rather than a white coffee.

The Hotel is 30 minutes walk from down town Funchal and there is a hill to walk up and down which is fine if you are reasonably fit. It is opposite the Reids Hotel and also if you turn right there are plenty of hotels and restaurants walking away from Funchal. There are plenty of restaurants to eat at nearby and it is worth looking around the back streets to find some gems - near the hotel we found the Istanbul Restaurante - Turkish and Madeiran Restaurant - Casal Da Penha. In town the Armazem Do Sal in the old Town had an excellent 39 Euro fixed price meal with selected wines.

Overall the hotel is a good base to explore Funchal or chill out, beware that if you are organising trips make sure that the tour company knows which reception to pick you up from we were delayed by up to 30 minutes with tour guides running between the receptions to try and locate guests.

We did a Western Island Tour, Ribeiro Frio / Portela Lavada Walk (11km - moderate walk great views bu you need a head for heights) the Cable Car and Monte Palace Garden Walk - all which I would recommend.

In June there are the Fire works displays at 10:30pm on the saturday evenings and its worth keeping an eye out for Free Music events in the Park - such as the Madeira Mandolin Orchestra which we enjoyed.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVMH, Gerente de recepção at Pestana Miramar Garden Resort Aparthotel, responded to this review, July 3, 2014
Dear Tripadvisor Reviewer,

We are delighted to know about your recent and pleasant stay at the Pestana Village Miramar Hotel and that you have found our staff friendly and helpful. The constructive comments you posted on Tripadvisor were so very welcome!
Now we are looking forward to the pleasure of welcoming you in a not too distant future where no efforts will be spared to make your stay a most enjoyable and memorable one.

With best regards from the island of flowers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 1, 2014

This was our first visit to Madeira and it won't be our last. We where met at the airport and driven efficiently to our hotel. Met by welcoming staff who informed us of meal deals which we took advantage of. In hind sight would not have got the breakfast deal not because it wasn't good value but because we had catering facilities in our apartment we preferred a smaller breakfast. However the fine dining at the mirimar and the Adega restaurants attached to hotel was superb. We got a 4 meal deal which also included the Pizza restaurant close by and the Buffet dining n the 6th floor.
We stayed 2 weeks which was needed. First week settling in and second week chilled out. Holidaymakers booking again for next year where mostly our age so very restful and quiet round the pool. We are "timeshare" owners and the welcome staff were excellent arranging trips and taxis. Particularly enjoyed the cocktail welcome party! Only minor problem we had a leak from the air con unit but it was attended to the following day. We also received a Pestana discount card which gave us10% off certain restaurants in Funchal! Will be booking again for next year .

Room Tip: We stayed on 3rd floor which is ground level no view. Next time would like a 7 the floor apartment.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PVMH, Gerente de recepção at Pestana Miramar Garden Resort Aparthotel, responded to this review, July 3, 2014
Dear Guest,

We would like to thank you for your kind review on your stay with us.

We look forward to welcoming you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Miramar Garden Resort Aparthotel

Address: Estrada Monumental 182-184, Funchal, Madeira 9000-098, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Romantic Hotel in Funchal
#35 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Miramar Garden Resort Aparthotel 4*
Number of rooms: 58
Official Description (provided by the hotel):
On the premises of the historic and elegant hotel Miramar, which was built in 1924 and considered a very special place to stay, the new Pestana Miramar Hotel benefits of the attention given to the architecture and landscaping of its gardens. The Pestana Miramar shares the grounds and services of the Pestana Village Hotel. ... more   less 
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Also Known As:
Pestana Miramar Garden Resort Aparthotel Hotel Funchal
Pestana Miramar Garden Funchal
Pestana Miramar Garden Hotel Aparthotel
Pestana Miramar Garden Resort Aparthotel Madeira/Funchal

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