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“Comfortable accommodation but.......” 3 of 5 stars
Review of Pestana Miramar Garden Resort Aparthotel

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Pestana Miramar Garden Resort Aparthotel
4.0 of 5 Hotel   |   Estrada Monumental 182-184, Funchal, Madeira 9000-098, Portugal   |  
Hotel amenities
Ranked #36 of 89 Hotels in Funchal
Certificate of Excellence 2014
Lousa, Portugal
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Comfortable accommodation but.......”
3 of 5 stars Reviewed February 12, 2013

We've just got back from a week in the Mirimar, staying in a Jnr Suite with side sea view.(Room No. 6601 on the 6th floor)
The complex is spotlessly clean and the staff, with only 2 exceptions (2 surly waiters in the Vila restaurant at breakfast time) were very pleasant, attentative and courteous.
The breakfasts were ok, not very hot. Very disappointed that the fruit on offer seemed, in the main, tinned and we only saw bananas on offer once!!! When we breakfasted early on 2 mornings, the fruit salad (which did seem to be made from fresh fruit) was a little jaded, it looked like the previous days put out again. Our meal in the Mediterranean Restaurent was excellent and not that much costly than the better restaurants in the Old Town.

We were disappointed with our room as the side sea view from the balcony was obliterated by a very big tree immediately in front which blocked the view completely, on one side we could look over the complex to the mountains and the other side to the solid white concrete wall of the adjacent hotel. Also at this time of year we had the sun for only a very short time in the morning and were unfortunate with the weather - it was so windy we could only open the bedroom window and balcony doors on 1 1/2 days out of our 7. The other disadvantage was the road noise and smell of traffic fumes. But that apart the Balcony was private and not overlooked.

The top sheet on one twin bed was badly torn, pressed perfectly into place, but nevertheless torn. We left the sheet in such a way that it could not be missed by the cleaning staff - it took 4 days for it to be changed. Not good enough in a 4* hotel. However the beds themselves were the most comfortable we have ever had in an hotel.

The gardens were beautiful and colourfull even in February but they were in desperate need of pruning. So many of the apartments must have been incredibly due to overgrown shrubs and trees.

We enjoyed our stay in Madeira immensly but if you want peace and quiet, don't stay in Funchal itself, it has become an very big bustling town.

Room Tip: Higher Floors will have better views. Rooms facing the pool will be quieter at night.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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207 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
Ulverston, United Kingdom
13 reviews 13 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 18, 2013

Having stayed in Funchal several times previously we had often noticed the Miramar and commented on how nice it looked but worried about it's proximity to the main road.However this year we decided to stay and were very glad we did.The hotel is set up and back from the main road and turned out to be one of the quietest we had stayed in.The Miramar is the original hotel to which the Pestana Garden Village resort has been added.The foyer and public areas are fabulous with marble floors antique rugs and furniture exuding an air of bygone quality.The staff are exceedingly courteous and efficient and check in was swift with bags taken to our room.We travelled with our 2 teenage children and had 2 studio classic rooms on the 4th floor with lovely garden views overlooking the pool.The rooms included table and chairs,a balcony a small 2 ring hob and kitchenette a fridge and bathroom with shower over bath ,bidet and toilet.The TV was an old one but had a good selection of satellite channels.The rooms were cleaned daily with thick fresh towels and were kept spotlessly clean.The rooms were quiet and the beds comfortable.Air con units were in each room.There was always piping hot water and the shower pressure high.Breakfast was included and was a very good buffet in the main hotel restaurant used by both hotels (there are additional hotel restaurants available for evening meals).Breakfast included a wide selection of breads/pastries cold meats/cheese fresh fruit,yoghurt,full cooked breakfast and fresh pancakes made to order.Again staff service very efficient with used plates and cutlery removed almost as soon as you'd finished.Breakfast is served between 7am and 10am but a note of caution for late risers,if you arrive just before 10 make sure you stock up in one trip as the food was cleared away pretty rapidly after about 10.15 each day.
The hotel is ideally positioned almost equidistant between the centre of Funchal and the Lido area almost opposite the entrance of Reids Hotel.It is a very pleasant walk into Funchal or there are many local buses which stop outside the entrance.Immediately outside the hotel there is a spar shop and a very good local coffee shop and bakers with delicious breads and cakes.The hotel complex has 2 outdoor pools and a warm indoor pool.The grounds are beautiful and peaceful with palm trees and exotic looking flowers.If you follow the footpath through the garden village resort you will see some of the larger self catering units and also come across the hotel's own plant nursery which presumably they use to replenish the gardens with each year.There are a selection of restaurants in the hotel available for evening meals which looked nice although we didn't use them as they were much more expensive than nearby restaurants.There is a pool bar open for snacks and lunches during the day but again you pay a premium for it.Christmas is a wonderful time to visit Madeira and the hotel's reception areas were all beautifully decorated.All in all an excellent hotel and we would love to return again in the future.

Room Tip: Some of the ground floor rooms may be a bit dark as views from some of them appear to be restricted...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
187 helpful votes 187 helpful votes
5 of 5 stars Reviewed December 19, 2012

We had walked past and admired this hotel on previous holidays and decided to book it this time. We were not disappointed. Lovely Xmas decorations throughout the hotel including a lot of poinsettias and xmas trees. The room was very nice with very large comfortable bed and a view over the pool. This hotel has amazing gardens with a huge range of plants and trees. We walked around it every morning after breakfast. As it was my birthday we were greeted in the morning and shown to our table with a glass of champagne and a letter of congratulations with rose petals strewn on the table (we had not told them). In the evening we ate in the main restaurant and had a lovely meal the best we ate in Madeira by a long shot. Although pricey it was worth it. There is another restaurant in the hotel which is less expensive, we did not try this one, but will on another visit. It was quiet as the Xmas season was not yet in full swing. The festive lights in Funchal are lovely. The only negative things were the special afternoon tea which was not very good. The breakfast we felt could have been a little better but was fine (where was the famous honey cake which we always had at other hotels?). That is nit picking on a stay which we thoroughly enjoyed and would recommend 100%. It was very clean and the staff were all pleasant and efficient.

Room Tip: Pool View rooms are very nice
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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18 reviews 18 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed November 30, 2012

We stayed at The Miramar Resort in November 2012. On arrival we were allocated room 7106, on the ground floor. It was a one bedroom apartment, which was large and well decorated. The problem was that there was very little natural daylight in the apartment, due to the veranda facing directly out onto what can only be described as 'the jungle floor', with trees, high bushes and a very high wall blocking out the daylight. It also looked onto the 'skylight' of the car park corridor which was directly below the apartment.
We asked if it was possible to move to another apartment, and were informed that this apartment is one that is regularly allocated to time share exchanges, as people buy timeshare at the resort solely to get a high points exchange value, and therefore this apartment is owned by timeshare owners. Nobody at the reception desk or reservations department were prepared to assist in our request, they merely stated that we would have to speak to The Guest Relations Dept the next day, as the resort would not know until the following morning which apartments were going to be occupied.
The following morning Mark from Guest Relations Dept was very helpful and arranged for us to move into an apartment in the neighbouring Pestana Village Resort. This apartment, 4110, overlooked the very pleasant gardens. (It was a shame nobody felt they could assist us, until the following morning when it was obvious that both resorts were less than half full throughout the week).
Both resorts share the same facilities, swimming pools, bars and restaurants, and were very well maintained, the staff during our stay were friendly.
Both resorts levy a utility charge 50 euros per apartment per week, and 3.75 euros a day for car parking on site. We have never had to pay car parking charges at a timeshare resort.
The Service, value and Room quality ratings attached to this revue relate solely to The Miramar NOT The Village Resort.
We would rate for The Village Resort as very good quality and value for money.

Room Tip: Ask for a room higher than the 2nd floor if you want a view
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Acushnet, Massachusetts
Top Contributor
116 reviews 116 reviews
5 hotel reviews
Reviews in 32 cities Reviews in 32 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed October 26, 2012

We have travelled to Madeira on three occasions and although we have lots of family there we always stay at Pestana Miramar. We initially were introduced to the hotel when we traded our time share week. We did this twice and then rented once on our own.
When you compare Miramar to another highly popular hotel where we once stayed, we find there is no comparison. The ambience, the lush gardens, the well maintained apartments, the cleanliness, the staff and the views add up to a wonderful stay. Travelling with grown children and teenage grandchildren on this vacation, we got to sit by and use the pools for the first time. Lovely and immaculate, it is evident that this hotel takes pride in the care and maintenance of its facility and grounds.We ate breakfast several mornings in the hotel diningroom and found the quality and selection to be top notch. Several mornings, while the kids "slept in" I went off on my own for an early breakfast at the bakery around the corner from the hotel. After my second visit the server greeted me with my "usual" tea and pastry, handed me the local newspaper and we conversed in Portuguese. .It was wonderful to treated like a local!
The pool bar at Miramar was open every night and my grown children enjoyed watching the world cup soccer matches along with guests from several different countries. The Bartenders (both named Bruno) had the best sense of humor and kept the patrons laughing.There was entertainment by the pool a few nights while we were there but the hotel itself is quiet and tranquil. The bus to the center of Funchal stops right across the street. Shopping, restaurants, bakeries and markets are very close by. The bus service is the way to go,.Easy to understand, it makes several stops. A wonderful shopping mall in the center of Funchal called La Dolce Vita has lovely shops and even a full size market on the lower level. If you are a shopaholic or just want to buy souveniers to take home, you will have no trouble finding something you like. And finding a great restaurant is no problem , what is difficult is deciding which one to chose! Funchal is very Cosmopolitan but the people of Madeira make you feel welcome in their country. Shopkeepers, waitstaff, tour guides etc.are friendly and engaging. There are so many beautiful sights to see including the Aquival building for searching one's Madeiran heritage. The mountains, the sea, the flowers, the history and the quaint rural villages will captivate you while you are there. Madeira is amazing and as a Portuguese song says "No where on earth is there any equal". So True!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 10, 2012

We have stayed in the garden resort and is very quiet and well laid out with lush gardens and plenty of places to sun bath with two pools and an in door one if you want to get out of the sun.
Very friendly staff front desk and pool side.
Expensive to eat and drink which we didn't take advantage of and chose to eat else where as Funchal town centre is a nice walk about 20+ mins but worth it.

Room Tip: If you have children go for a ground floor apartment all are a good standard and cleaned daily.
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Top Contributor
163 reviews 163 reviews
109 hotel reviews
Reviews in 106 cities Reviews in 106 cities
143 helpful votes 143 helpful votes
4 of 5 stars Reviewed September 6, 2012

We occupied a two bedroom/two bathroom apartment at the Pestana Miramar and were very pleased with our experience overall. The location is good, opposite Reids Hotel and close to an Aerobus (5 Euro per person transfer from the airport) and local bus stop. The hotel is also easily accessible to those who struggle with steps, via a lift from street level to all floors.

Our apartment was well equipped and decorated (though a little dated in style) and of a good size, but the kitchen area was only really large enough for one person to occupy at a time. The appartment was efficiently air conditioned throughout, which was a bonus; a safe is also available free of charge.

The main attraction of the Miramar is how quiet it is, set in leafy grounds and set back from the road. There are also outdoor and indoor freshwater pools, which were never over-busy.

The Miramar is co-located with the Pestana Village Hotel and the resulting mixture of buildings and floors is very confusing. The Pestana Village was a busier, less relaxed place, but seemed to have better facilities than the Miramar. For example, the restaurants and bars of the Village appear to cater for both hotels and the attractive bars and restaurants of the Miramar were frequently closed or found to be deserted.

If you hope for free wi-fi access, this is to be found in the Village Hotel, in a small apartment set aside for the purpose. This is far from convenient - why not add a wi-fi access point to the mostly empty guest lounge at the Miramar?

The staff of both hotels were helpful, although we experienced the usual sales pitch for the Pestana "Options" timeshare scheme and attempts to sell excursions etc. from the "owner relations" team (there was some useful local information passed on as well). We had little need of further help - Giro bus tickets can be purchased from the newsagent down the street and there is a booking office for tours, offering good value, a few minutes away. The Pestana discount card is worth getting however and gave us 10% off several local restaurant menus.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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PVMH, Manager at Pestana Miramar Garden Resort Aparthotel, responded to this review, October 11, 2012
Dear Guest,

It gave us great pelasure to read your comments on your recent stay in our Resort.

We are looking forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Miramar Garden Resort Aparthotel

Address: Estrada Monumental 182-184, Funchal, Madeira 9000-098, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Family Hotel in Funchal
#32 Luxury Hotel in Funchal
#33 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Miramar Garden Resort Aparthotel 4*
Number of rooms: 58
Official Description (provided by the hotel):
On the premises of the historic and elegant hotel Miramar, which was built in 1924 and considered a very special place to stay, the new Pestana Miramar Hotel benefits of the attention given to the architecture and landscaping of its gardens. The Pestana Miramar shares the grounds and services of the Pestana Village Hotel. ... more   less 
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Also Known As:
Pestana Miramar Garden Resort Aparthotel Hotel Funchal
Pestana Miramar Garden Funchal
Pestana Miramar Garden Hotel Aparthotel
Pestana Miramar Garden Resort Aparthotel Madeira/Funchal

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