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“Good Holiday” 4 of 5 stars
Review of Pestana Casino Park Hotel

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Pestana Casino Park Hotel
5.0 of 5 Hotel   |   Rua Imperatriz D. Amelia 55 | Quinta da Vigia, Funchal, Madeira 9004-513, Portugal   |  
Hotel amenities
Ranked #30 of 91 hotels in Funchal
Harrogate
1 review
4 helpful votes 4 helpful votes
“Good Holiday”
4 of 5 stars Reviewed March 22, 2013

We have just return from a week in Pestana Casino Park. quite a large hotel and we had a LONG walk from the lift to our room on the first floor..Breakfast buffet style excellent and plenty of choice. we booked bed and breakfast and on the first night had evening meal in hotel buffet seemed to be VERY expensivie. ate out for rest of week!! borrowed and iron it charged £5 per hour so take travel iron! (we only used iron for 10mins but they still charge £5) service overall very good . and would go again H/B would be better value than paying for evening meals in/out... Hotel in good position for Funchal exploring but beware of steep hill !!! (yes time share still alive! had a telephone calls from Penstana Group and chap outside pestana carlton was quite'friendly'! (also pestana group)

Room Tip: perhaps ask for sea view but not 1st floor- hgher better view - we had 1st floor garden facing and a...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (310)
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STAFFORD
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 21, 2013

Just returned from the Casino Park Hotel. This is a very large hotel with plenty of grounds around the hotel. The staff were excellent from the reception to the waiters were all first class. The room cleaners were not as good. There was dust under the room furniture and around the picture frames the carpet could also had done. with a clean.
We stayed b&b and the breakfast was very good with a choice to suit all ,except the coffee which was almost undrinkable. Looking at the daily menu I thought the evening meal was very expensive at nearly £30 for a 3 coarse meal when there were plenty of excellent places to eat, some just around the corner (Bernini Restaurant) where you would get 2 main coarse for £30.
The hotel has very spacious reception and bar areas. The indoor heated pool with steam and sauna rooms is one of the best I've seen in any hotel.
The hotel is a 15 min stroll to the town if it was flat, but there is a hill down to the town and would make it very difficult for people with walking problems. The best solution is a bus pass which you can purchase to cover 3/5/7 days.
Would I stay at this hotel again? Yes, if it were in a different country as I feel you have to be a mountain goat with all the hills, slopes, steps and uneven cobble streets to enjoy Funchal
Just a note on Funchal. At the present the whole area around the sea front is being ripped up.
It is very noisy and difficult to carry on a conversation in that area.

Room Tip: Rooms overlooking the marina are the best for views and the morning sun
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotherham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 20, 2013

Very clean, lovely gardens. We stayed "all inclusive" and there was a huge selection of food. As is always the case with all inclusive, it could have been hotter but I don't think there's much they can do about that. The best rooms are the ones that overlook the gardens and the sea. We were at the other side. We could see the sea but not as well and there was a constant "hum" coming from somewhere! We originally booked the Pestana Bay hotel which has a beach but 6 days before we were due to go we were informed that it was not open yet owing to refurbishment. We were very disappointed. We were offered a room with an inland view but managed to change when we got there.

Room Tip: Try to get a garden/sea view room
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Top Contributor
55 reviews 55 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed March 19, 2013

We have just returned from a weeks all inclusive stay at the Pestana Casino hotel. I read the tripadvisor comments beforehand and now feel qualified to answer a few of the negative posts some have submitted. First of all it is a 5 star hotel, maybe not the London equivalent of a 5 star but still excellent. The staff were very friendly, we never met any of the grumpy ones that some have reported, you probably get back what you give! The meals were excellent with a very comprehensive selection, even at lunchtime, a different choice of fish every day, sea bass, perch, kingklip( I know, me neither but it was delicious) sardines and not the John West tinned ones either.The carvery was varied,Beef, Lamb, Pork, Duck etc and the sweets were to die for,..the buffet is not recommended for weightwatchers,
We had a side sea view on the 4th floor with great views of Funchal and the harbour, if you are on the lower floors with garden views, then the views won't be so good, unless you like gardens. This was our first visit to Madeira and the one thing we were disappointed with, having endured years of timeshare touting in Tenerife was to find it alive and well and living in Funchal courtesy of the Pestana group.

Room Tip: Side sea view facing the harbour and town has morning sun and shade in afternoon. We had 439 and the...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RicardoLeal, Manager at Pestana Casino Park Hotel, responded to this review, March 20, 2013
Dear Tripadvisor Reviewer,
Many thanks for your fantastic review about or beautiful hotel.
Pestana Casino Park Hotel is indeed a very special place and your kind words will incentive us further, to keep striving for more and better to our guests.
I am glad that you have enjoyed your holiday with us and we look forward to have the opportunity to welcome you back soon and make part of the wonderful Casino Park family.
Best regards from the island of flowers and eternal Spring.

Ricardo Leal
Unit Manager
Pestana Casino Park Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 19, 2013

My husband and I have just returned after spending 12 nights in this hotel. The location is ideal for those who want quick access to the centre of Funchal, and there are guest bedrooms on most sides of the building allowing a wide selection of outlook according to your preference. The architecture is striking (designed by Oscar Neimeyer) and the public areas are spacious. We had booked a junior suite, which was well appointed and very pleasant with a side sea view and looking towards Reid's Hotel.TV offers satellite programmes including BBC1, 2 and ITV- a good option if the weather is unseasonably unkind (as it was during our stay). The Panoramic Restaurant caters for a large number of guests (there are 379 rooms) but at no time did we have to wait for a table or find our food choice restricted. The views from the restaurant give a close view of arrivals and departures of the visiting cruise ships, and there is plenty of outside space for sitting or lounging on the sunbeds. The gardens are attractive, and with the indoor and outdoor pools, children's play area, gym, spa and hair and beauty salon the hotel is a resort in itself!
I found the staff friendly, helpful and approachable, and I must mention in particular Dalila Rodriguez the Guest Relations Manager. This lady has a delightful personality and takes pleasure in offering whatever assistance or information is required.

Room Tip: Views vary from the old town, the gardens, the Casino and road, the harbour, the sea and towards the...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 19, 2013

Just returned from our first trip to Madeira and stayed at the Casino Park Hotel which was a great hotel for its location, facilities, it is spotless and clean and with an added bonus of free internet whilst in the check in area, lucky to have got a sea view room which overlooked the marina but other guest were less enthusied by their rooms on the Garden side. Overall this is an excellent hotel with so helpful staff a great place to stay for a good relaxing break.

Room Tip: Ask for a high floor as it gives good views of Funchal
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RicardoLeal, Manager at Pestana Casino Park Hotel, responded to this review, March 20, 2013
Dear Tripadvisor Guest,
Many thanks for your kind contribution and comments abou the Pestana Casino Park Hotel.
I am glad to read that you have enjoyed your time in Madeira and really thank you for choosing our beautiful hotel.
I, myself and the whole Pestana Casino Park Hotel family, look forward to welcome you again in a not too distant future, where no efforts will be spared to make your stay a most enjoyable and memorable one again.
Best regards from the Sunny Madeira!

Ricardo Leal
Unit Manager
Pestana Casino Park Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring, Maryland
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 18, 2013

I visited this hotel in November/December of 2012. It was my first trip to Funchal, Madeira and I loved the island and the hotel. The service was great. The lobby staff was friendly and efficient. Although I speak Portuguese, the staff spoke perfect English. The restaurants, bars, patio/pool and spa were well serviced with a friendly and competent staff. It was a short walk to the town center as well as a few malls and the 'old city' (Zona Velha). I will definitely stay at this hotel again!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RicardoLeal, Manager at Pestana Casino Park Hotel, responded to this review, March 20, 2013
Dear Guest,
Many thanks for your fantastic review about our beautiful Hotel.
Pestana Casino Park Hotel is indeed a very special place for holidays and your kind words will incentive us further, to keep striving for more and better to our guests.
I am glad that you have enjoyed your holiday with us and that you are thinking to come back and make part of the wonderful Casino Park family.
Look forward to your next visit and assuring you of our best attention at all times, we remain with best regards from the island of flowers and eternal Spring.

Ricardo Leal
Unit Manager
Pestana Casino Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Pestana Casino Park Hotel

Address: Rua Imperatriz D. Amelia 55 | Quinta da Vigia, Funchal, Madeira 9004-513, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Funchal
#21 Family Hotel in Funchal
#21 Spa Hotel in Funchal
#27 Romantic Hotel in Funchal
#28 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pestana Casino Park Hotel 5*
Reservation Options:
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Also Known As:
Pestana Hotel Park
Pestana Casino Park Hotel Madeira/Funchal

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