Stayed at the hotel for nine sleepless nights at the beginning of May 2015. We had asked for a double bed which we did not have (first complaint) the two singles were then pushed together,not entirely satisfactory.The airconditioning was not working ,we complained at least four times to no avail so had to resort to leaving the balcony doors open all night, this meant we had traffic noise all night and dogs barking early mornings.
Our other main issue was being allocated a time to eat in the evening and a table we should sit at.The time we were given was 6.15pm, we never eat this early,the table allocated was not available at the time allocated.This resulted in another complaint or two and eventually we were told a table would be available to us from 7.15pm until 9.00pm, We heard other guests complaining about the same problem. The dining room is far too small for the number of guests and the problem will not be resolved until something is done about this. The food also left a lot to be desired it was very similar every day and not a lot of choice, we had fish soup two days running for example.
On the plus side the hotel was spotlessly clean everywhere and most of the staff were very nice, the more senior staff were not as helpful as they should have been I feel.
We will definitely not be returning to this hotel.
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- Also Known As:
- Quinta Do Sol Hotel
- Quinta Do Sol Funchal
- Quinta Sol Madeira
- Enotel Quinta Do Sol Madeira/Funchal