Just returned a few days ago from our stay in Madeira at this hotel and would heartily recommend it to you all - both the hotel and Madeira!
The hotel is located within easy walking distance of Funchal centre, to the east - about 10-15 mins and of Funchal seafront promenade, also about 10-15 mins. It`s within about 5 mins walking to the start of the Estrada Monumental, the western road leading to many other hotels, restaurants, tourist shops, small supermarkets and tour sellers. Very handily placed.
First opinions of the hotel are very promising, It looks good from the outside and once inside the lobby, reception, bar area and lounge, all recently renovated, are very smart, spacious and tidy. Very modern and colourful.
Our room was on the 1st Floor with a sea view, also giving you a limited view of Funchal itself. Higher up gives a much better vista! The room was very good with twin beds, balcony, overlooking the swimming pool and garden sat.TV and the bathroom was quite big with bath/shower, hairdryer, big mirror and bidet. We didn`t notice any appreciable traffic noise unlike some other guests comments. side
The room isn`t perfect though with minor faults that need to be corrected.
In the bathroom there are no little bottles of shower gel, shampoo or small bars of soap, like in EVERY other hotel I have ever stayed in. Instead there are dispensers by the shower and washbasin containing multifunctional soap/shampoo liquid! Is this a penny-pinching measure instituted by accountants? They have obviously never tried to use them. Very awkward. Impossible to have a bath because you would have to stand up every few seconds to get more gel from the dispenser beside the shower! We had to buy a bar of soap! After complaining we were given small bottles of shampoo and shower gel, so they obviously have them available if you complain.
No TV guide! You have to find out by trial and error which channel is what! And no tea or coffee making facilities! A big minus point that almost put us off booking in the first place.
Sort out these problems and lots more people will be happy!
More plus points. The breakfast is excellent. Varied, plentiful, good quality. More than sufficient to set you up for the day! The staff are ever helpful, efficient, pleasant, excellent English, knowledgeable - particularly Claudio on reception - top marks for him! Free wifi! Free entertainment- pianists, singers, folk groups/dancers every evening. Two pools, spa, sauna.
The plus points far outweigh the few minus points. I would definitely stay here again but would hope the minus points are attended to first.
Seaview side, higher the better!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.