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“A little gem of a hotel!” 4 of 5 stars
Review of Pestana Bay Ocean Aparthotel

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Pestana Bay Ocean Aparthotel
4.0 of 5 Hotel   |   Praia Formosa, Funchal, Madeira 9000-247, Portugal   |  
Hotel amenities
Ranked #32 of 89 Hotels in Funchal
Surrey, England
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
111 helpful votes 111 helpful votes
“A little gem of a hotel!”
4 of 5 stars Reviewed February 17, 2014

What a little gem of a hotel. Situated away from it all (so don’t book this hotel if you want any night life) it has to be all-inclusive. It is very much for the slightly older clientele which meant that there were no children and the evenings were quiet, although some kind of entertainment was laid on every evening and the folkloric show on Tuesdays was excellent.

There is a free (and regular) daily shuttle bus into Funchal although it stops later afternoon. We used it three times during our stay and it was always on time.

The rooms are large and comfortable, the balcony is a good size and every room overlooks the sea. We found that, with the balcony doors open, you could feel you were on a cruise (our normal type of holiday) as you can hear the lapping of the sea. There is also a small kitchen area with kettle if you want but you can get a drink at any time in the communal areas.

The food came become a bit samey after a while but it was still delicious and there was always something you can eat, even for this fussy non-meat eater. The drinks were fine and the white wine was reasonable, too; the Madeiran wine was delicious.

Each member of staff was helpful and courteous – nothing was too much trouble.

It was just over a week of welcome sunshine in January! I’d recommend the hotel wholeheartedly and I’m sure we’ll go again.

Room Tip: All rooms overlook the sea; choose a higher floor for an uninterrupted view
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Bay Ocean Aparthotel, responded to this review, February 21, 2014
Dear Guest,

Obrigada!

looking forward to welcome you again,

The Pestana Bay Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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574 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
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Daleslass12
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 11, 2014

We have just returned from a week at Pestana bay and would recommend highly. This is a place for older people and is quiet and very friendly. The rooms were spotless, we upgraded to a junior suite and it was worth the extra cost.
Food was varied and always fresh and hot No kids dipping into the buffet which is a big plus in my book.
The staff were wonderful and couldn't do enough for you which is unusual in an all inclusive hotel.
The hotel is out of Funchal and very quiet but a courtesy bus runs regularly.
We will go again.

Room Tip: All rooms are sea view. The junior suites have separate living rooms.
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Bay Ocean Aparthotel, responded to this review, February 14, 2014
Dear Guest,
thank you very much for your opinion. It means a lot for Pestana Bay.
Looking forward to welcome you in a near future,

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brentwood, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 8, 2014

We have just returned from a weeks break in Madeira. This was our first time to the island and will most certainly be repeated.

We booked the Pestana bay hotel after a friends recommendation and are so pleased we opted to stay outside the main concrete jungle of Funchal.

The hotel staff are so friendly, rooms and hotel spotlessly clean and a sea view which was always awesome!

We spent great days out walking inside the island and then early evenings relaxing by the pool. No problem finding a sunbed and the all inclusive option means you can choose to stay at the hotel or go further afield.

After busy days we were happy to eat at the hotel where the buffet always had fish, meat or roast choices.

The hotel has a courtesy bus so do not be put off by the distance from town, they have regular and reliable service.

Thank you for a great holiday and we will return.

Room Tip: Sea view rooms are all great, and the rooms are large enough without any upgrade
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Bay Ocean Aparthotel, responded to this review, February 21, 2014
Dear guest,
Thank you very much for your feedback.
We would be pleased to welcome you again,
our very best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staffordshire, United Kingdom
Top Contributor
59 reviews 59 reviews
25 hotel reviews
Reviews in 37 cities Reviews in 37 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed February 4, 2014

One week at this hotel was not enough! I came here with husband, sister & brother-in-law and have never tried an all inclusive resort before. It was a wonderful break, the weather was superb. I can't fault the hotel, the attentive staff, the food was plentiful, lovely selection of salads and fruit as well as meats, fish etc.

Stayed February 2014, traveled with friends
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Bay Ocean Aparthotel, responded to this review, February 21, 2014
Dear Dear guest,
we do appreciate your comments.
Obrigada,
looking forward to welcome you in a near future,
regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Yorkshire, United Kingdom
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 4, 2014

My wife and I stayed at the Pestana Bay for one week at the end of January on an all-inclusive basis.We upgraded our room to a junior suite which was well worth the extra cost .From the time we arrived until leaving everything was excellent.The staff were friendly,helpful and they all seemed to enjoy working there.Although the hotel is out of the way,which suited us ,as we like peace and quiet,a shuttle bus operated throughout the day into Funchal .The food was good and the drinks kept flowing (thanks Roberto)and the whole atmosphere was warm and relaxing.We will certainly be looking to return in the future.

Room Tip: All the rooms look out over the ocean,but the higher floors have views not obstructed by trees.
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Bay Ocean Aparthotel, responded to this review, February 21, 2014
Dear Guest,
thank you for your kind words.
we hope to welcome you as soon as possible,
kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 25, 2014 via mobile

Lovely hotel, very friendly staff, very nice swimming pool, sauna, steam room, plenty of food and drink. Rooms are very clean and spacious, with a very big bed, hairdresser, fridge and kettle. 15 minutes to Funchal main centre by free shuttle bus. Lovely walks, would recommend the guided walks which can be arranged at reception. Free wi-fi in public areas, just ask for the code at reception. Would definitely stay at another Pestana hotel.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Bay Ocean Aparthotel, responded to this review, February 21, 2014
Dear Guest,
thank you for staying at Pestana Bay. We would be pleased to welcome you again.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 21, 2014

I have just returned after an all-too-short week's stay at this hotel, and found it every bit as good as on previous visits. If you are looking for a relaxing break, this is an excellent choice. The rooms are comfortable, clean and with a splendid view over the Atlantic. The hotel is all-inclusive and, although it is quite a bit west of the Lido area, the frequent shuttle bus service takes you into Funchal. It is a pleasant walk from the hotel to Camara do Lobos, where Sir Winston Churchill enjoyed painting the local scenes.
The outdoor pool is glitteringly clean, and heated in winter, and there are plenty of sun beds in the outdoor area.
The staff are delightful, and anxious to make your holiday an enjoyable experience.

Room Tip: Rooms on higher floors give beautiful open sea views. Lower floors may overlook the garden area, wh...
See more room tips
  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Bay Ocean Aparthotel, responded to this review, January 29, 2014
Dear guest,
thank you very much for your kind words. We are pleased to know that you always have Memorable Moments during your stay at the Pestana Bay Hotel.

Looking forward to welcome you back,

Kind regards,

Rosa Nepomuceno
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Bay Ocean Aparthotel

Address: Praia Formosa, Funchal, Madeira 9000-247, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Funchal
#22 Family Hotel in Funchal
#29 Luxury Hotel in Funchal
#34 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pestana Bay Ocean Aparthotel 4*
Number of rooms: 217
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Also Known As:
Pestana Bay Ocean Aparthotel Hotel Funchal
Pestana Bay Ocean Aparthotel Funchal
Pestana Bay Hotel Madeira
Pestana Bay Ocean Aparthotel Madeira/Funchal

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