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“Great hotel” 4 of 5 stars
Review of Pestana Bay Ocean Aparthotel

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Pestana Bay Ocean Aparthotel
4.0 of 5 Hotel   |   Praia Formosa, Funchal, Madeira 9000-247, Portugal   |  
Hotel amenities
Ranked #33 of 91 hotels in Funchal
Canterbury, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“Great hotel”
4 of 5 stars Reviewed September 13, 2013

Beautiful clean hotel. Our room was spacious with the best comfy beds and quality linen that we have experienced abroad.The food was variable and the meats were often tough. A great selection of drinks, the Sangria was lovely. We went in June so the pool was quite cold but the pool area was nice and we could get a sunbed. There was entertainment each evening if you could find a seat to watch it.We caught the courtesy bus into Funchal on several occasions and walked into Camero de labos which was a very pleasant walk. We did manage to walk to Funchal but it was quite a trek especially as the tunnel was closed. The lift you have to pay the hotel for, only takes you part way up to the main road and then it is a steep walk the rest of the way. A good selection of shops when you reach the top. We visited both the main Gardens in Funchal and both were worth it although the bus ride up to Monte was like a ride from a theme park. You do need a good level of fitness if you like to walk everywhere.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Bay Ocean Aparthotel, responded to this review, September 16, 2013
Dear Guest,
Thank you very much for having addressed us your comments.
The tunnel is now open, which provides a nice walk along the promenade.
We wood be pleased to welcome you again in a near future,

Sincerely yours,

Rosa Nepomuceno
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
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English first
Choppington, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 12, 2013

My husband and I have just returned 9th September 2013 from the Pestana Bay. We spent 7 days there celebrating our 25th wedding anniversary. Our whole experience there was faultless.

We had asked upon booking with Atlantic Holidays for a high floor with a sea view, however we were a little disappointed because we were given a garden room. This disappointment was short lived because the room was spotless, and we discovered that the room did not get the sun until the afternoon, therefore was quite cool in the evening. The hotel was trying to accommodate those asking for a change of room but we decided against this. The room and veranda faced a beautiful tropical garden.

The room itself was of a high standard with the usual self catering facilities, we did not use these due to the fabulous all inclusive facilities. There is no air con. however the ceiling fan was suffice for us. The beds were firm but comfortable and the pillows were like falling into a cloud.

The pool and bar facilities were very good and the staff were extremely helpful (despite the rude treatment from some of our European guests !!!!). Our experience was the nothing was too much trouble.

For our anniversary we returned to our room and found a bottle of champagne chilling on ice compliments of the staff which was a lovely touch.

The restaurant was clean and well organised apart from some guests not sticking to their allocated dining times. It was light and airy with staff who were so pleasant despite their very long hours and difficult job bearing in mind the heat they were working in.

It is a little out of the way but the shuttle bus to Funchal helps to get around. The hotel is literally on the beach, VERY romantic. No sand and a beach of pebbles but don't let this put you off, it was lovely to swim in. We will definitely be returning next year, our experience was just lovely !!

Room Tip: If you want a sea view contact hotel direct. All rooms do not have a sea view as advertised.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Bay Ocean Aparthotel, responded to this review, September 16, 2013
Gear Guest,
We were and will, always, be pleased to welcome you in our Hotel.
Thank you for choosing Pestana Bay to celebrate your 25th wedding anniversary.
Sorry we were not able to allocate you in a higher floor upon your arrival, but when we acknowledged your dissatisfaction we did our best to solve it out.


With our Best Regards,

Rosa Nepomuceno
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london, england
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 6, 2013 via mobile

Just back from an 8day stay here with my husband & 18mth old son. Loved the place! Food was tasty & always seemed available. I recommend the lemon sorbet, custard tart & kebabs especially!
Staff were wonderful & hotel was spotless.
Location was great- the tunnel has now reopened & the lift is also available.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Bay Ocean Aparthotel, responded to this review, February 21, 2014
Dear Guest,
we are very pleased that you have had memorable moments with us.
Looking forward to welcome you again,
kind regards
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Norwich
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 2, 2013

Just back from 7 night stay at The Pestana Bay Hotel. Hotel lovely and clean & food good - definitely would recommend! Hotel on the beach so as said before by other reviewers lovely to sleep with the sound of the sea. Beds very comfortable and rooms immaculate. Enjoyed the meals. Walked and used the hotel bus to the town.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Bay Ocean Aparthotel, responded to this review, February 21, 2014
Dear Guest,

thank you for spending some time to write this kind review.
We would be very pleased to welcome you back,
kind regards,
Rosa Nepomuceno
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hull
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 29, 2013

we stayed here for 7 days from 15.8.2013 and loved it! very clean with lovely rooms,regarding the issue with the sunbeds being always full and covered with a towel when no one is there,well all you have to do is get up earlier than the Germans and French and stake a claim on your sunbed for the day! simple!Seriously though its a cracking hotel with hardly any English (not a bad thing)take a dip in the Atlantic and get pushed around by the tremendous power of the swell,brilliant!only downside was that you have pay for pool(1 euro) ,costs you a fortune when you have kids! The beach is 6 paces through a private door from the front of the hotel,also as you step out to go to the beach theres a pathway left and right which is great on an evening for a stroll. I never go back to places that i have already been to but this is an exception,already thinking of booking for next year.

Room Tip: all the same i think
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Bay Ocean Aparthotel, responded to this review, February 21, 2014
Dear Guest,
thank you for addressing us your feedback. It is a great value for us.
We are very pleased that you have had memorable moments with us.
Looking forward to welcome you at Pestana Bay
with our best regards,
Rosa nepomuceno
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Kingston-upon-Hull, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 22, 2013

This is the third time we have stayed at the Pestana Bay and on each occasion we have thoroughly enjoyed our stay, service and food excellent, rooms and public areas very clean, staff always keen to help, ideal for a quiet and relaxing holiday, although I would not recommend it for children.

Room Tip: All rooms overlook the sea with a generous balcony with a kitchenette.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Bay Ocean Aparthotel, responded to this review, August 28, 2013
Dear Guest,
thank you very much for choosing again our hotel to spend your holidays, and for your kind words. it is certainly a very pleasent feedback about our provided services.
As usual all our team wil be pleased to welcome you back in a near future and to continue being able to fulfill your expectations.
With our best regards,
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Birmingham, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 15, 2013

Stayed at the pestana bay hotel for 11 days in july/ aug it was very clean bedrooms was beautiful very clean and spacious restaurant was lovely food good which was great as we stayed all inclusive. Staff was very polite and helpful could not fault them the pool was very nice plenty of sun loungers the first wk could get a sun lounger no problem 2nd wk was a bit more of a struggle as people was reserving them from early morning ,and just leavin towels on them most of the day, which to be fair to the pool staff who was taking them off because people was complaining about it , there was a notice telling people that they could not reserve sun beds .But the people staying there were mostly French so I don't think I need to say anymore about that as I m sure people will already know what the French are like , very ignorant people and very demanding.I would just like to say that the entertainment was nt that good could do with reviewing this , as there is no where really to go out of the hotel unless you get a taxi ,apart from this there is lovely views and hotel right over looking the beach ,which is very rocky . There was a a shuttle bus service from the hotel during the day which took you right into the town every half hour ,we had a lovely holiday in madeira its a beautiful place and I m sure that me and my husband will return in the near future.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Bay Ocean Aparthotel, responded to this review, August 28, 2013
Dear Guest,
Thank you for your recent stay at our hotel and for the time spend to post and share your good experience here. The hotel team is pleased to understand that we were able to fulfill your expectations and that you intend to come back to Madeira and to our Hotel,

Yours sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Bay Ocean Aparthotel

Address: Praia Formosa, Funchal, Madeira 9000-247, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Funchal
#23 Family Hotel in Funchal
#29 Romantic Hotel in Funchal
#31 Luxury Hotel in Funchal
#33 Top resorts Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pestana Bay Ocean Aparthotel 4*
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Also Known As:
Pestana Bay Ocean Aparthotel Hotel Funchal
Pestana Bay Ocean Aparthotel Funchal
Pestana Bay Hotel Madeira
Pestana Bay Ocean Aparthotel Madeira/Funchal

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