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“Friendly hotel” 4 of 5 stars
Review of Pestana Bay Ocean Aparthotel

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Pestana Bay Ocean Aparthotel
4.0 of 5 Hotel   |   Praia Formosa, Funchal, Madeira 9000-247, Portugal   |  
Hotel amenities
Ranked #40 of 91 hotels in Funchal
berkshire
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
“Friendly hotel”
4 of 5 stars Reviewed April 13, 2013 via mobile

This was our first visit to this hotel.
The staff were friendly and helpfull especially the reception.
We went on an all inclusive basis and on the whole the food was good if a bit repetitive,our only gripe was that the tea/ coffee was out of a machine.
The rooms have just been decorated and so were fresh and clean with a great view over the beach,unfortunately the beach had no access from the hotel due to ,I think,storm damage.
There's a free shuttle bus to Funchal that runs throughout the day.
Overall a nice hotel.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Bay Ocean Aparthotel, responded to this review, May 17, 2013
Dear Guest,
Thank you for feedback concerning your recent stay at Pestana Bay hotel. We are pleased to know that our services were up to your espectations. There is direct access to the beach now and hopefully by the end of this month the promenade will be completely repaired.
Looking forward to welcome you in a near future,

Yours faithfully,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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Bromley, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 10, 2013

To start off on a good note the hotel itself was very clean, well laid out (dining room and bar area overlooking the seafront) with friendly and attentive staff. The location was excellent, right on the seafront, with great views from the veranda overlooking the beach.

The rooms are excellent, and even have their own catering facilities!

Food was clean and plentiful, albeit using the same stuff pretty much every night (fish, pork, beef) with a few bells and whistles on to disguise this fact. The fish is the highlight - all of the seafood was very good. Breakfast was ok - lots of fresh fruit and good yogurt, but the cereal was mainly the cheap sugar-laden kiddies varieties, and the eggs and bacon were swimming in cheap fat. No decent tea or coffee (more on this later), which is tantamount to sacrelige for me at breakfast.

Nearby Funchal and Lobos were beautiful and well worth it, and the island has some fantastic Levadas walks to go on.

Cons:

- A number of key amenities that were listed as being available were not, such as the "private" beach front (currently sealed off), and the jaccuzi (maintenance work being done on it).

- Some of the facilities had odd and impractical opening hours - i.e. the gym and spa dont opening until 9am and then close at 6pm, which is pretty useless if you are going on a day trip and wanted to use these facilities either before you go or after you get back.

- No drinking water facilities in the gym or spa area (where the sauna / steam room were).

- All tea and coffee had to be gotten from vending machines in the dining area. These frequently got clogged up and contaminated (water looked murky on a frequent basis), producing some fairly nasty tea and coffee.

- Noise issues; - arnound the pool there was hammering going on for a number of hours due to work being done on the jacuzzi which made chilling out round the pool a bit difficult.
Also, a few nights in i asked to be moved to another room due to a noisy neighbour, and i was moved to a room on the 1st floor with no occupancies either side. Sounded great. What they didnt tell me was they had moved me into a room with maintenance work going on directly above me! For the rest of my visit i had to put up with hammering and banging in the room above me (again, more maintenance work being done) from 8am, through the whole day at intermittent intervals. This made relaxing in my room very difficult.

In addition to this, because the room overlooked the courtyard I had the din of HGVs and tour coaches pulling up and unloading from about 8.30am, followed by a bloke using a pick axe and a power drill shortly after in the courtyard (again, maintenance work). The hotel had only been opened a few months ago, so why did they not get all of this maintenance work done before opening ?!? In the late evening there was more of the same, albeit not to quite the same extent

Room Tip: Do NOT pick a room overlooking the courtyard! Its like trying to sleep next to the M25 sometimes
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  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
Top Contributor
55 reviews 55 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed April 8, 2013

I read many Trip Advisor reviews of this hotel before I went there, and I think many of the comments are either positive or negative depending on what the traveller is looking for. So I will try to be objectve so others can decide if it's right for them.

This hotel is not "family friendly," in that there's not much for young children to do (other than swim in the pool). Therefore, most of the guests or older or retired. This suited me and my partner very well, since we wanted peace and quiet, and no "programs" for children as we had experienced in other resort hotels. Each evening at 8:00 pm there is a music program in the reception/bar area, but otherwise there is no piped-in music or entertainment programs.

The location is right on the ocean, but just outside Funchal. So the view and sound of ocean are wonderful from the dining terrace, the pool and the rooms (all rooms and balconys face the ocean). But it's too far from the city to walk, and there isn't anything in the neighborhood.

However, there is a hotel bus that leaves for the center of Funchal every 45 minutes, starting at 9:00 am. If you want to get to the public bus system for hiking (as we did), this is rather inconvenient, because you won't catch a bus earlier than 9:30 or 10:00. But if you plan to spend time in Funchal, or will go on organized trips and excursions, then this is not a problem.

This hotel is also served directly by the AeroBus - the public bus to and from the airport. As of March 2013, the cost was 5 euros one-way and 9 euros round-trip.

The hotel was renovated recently, and re-opened at the beginning of March 2013, so it's very clean and in good shape. We found all of the personnel helpful and friendly, especially the people at reception. They seem to go out of their way to arrange excursions, rental cars and find information for you.

Each meal is a buffet. I usually don't like buffets because I find the food is average and not typical of the country. My partner was disappointed with the selection (he thought there should have been more choices), but I found that most of the dishes were prepared well. Although there weren't typical examples of Madeira cuisine (the range of seafood, for example), each meal had a choice of at least 2 meats and 1 fish. This would probably not be very good for vegetarians, however. The coffee was not typical of Portugal; it was from a coffee machine dispenser, and tasted somewhat burnt. The wines available for free (one white, one red) were good, but the same selection every day got boring. There is a selection of wines and other alcoholic drinks that can be bought from the bar, but we didn't want to do this at an "all-inclusive" resort.

Finally, overall both my partner and I enjoyed our stay at this hotel. Lovely location and quiet, with good food and comfortable rooms.

Room Tip: All the rooms face the ocean, and there's no music from the bar or the restaurant terrace. In wa...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 1, 2013

Great hotel with very comfortable views. Very helpful and extremely friendly staff. The free bus service to Funchal also is very reliable. We are vegetarians and they made us what we asked for. Mr Leonel Goncalves- the head waiter for fantastic and so were the chefs. Highly recommended hotel

Room Tip: We had a room on the 7 th floor. Great views
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 19, 2013

My husband and I have been coming to this hotel for 6 years, usually January/February, but were unable to do this as it closed from November to March for refurbishing. We stayed elsewhere, but were delighted to find that it re-opened before we were due to return to the UK and were able to spend our last two nights in this welcoming hotel. The staff are of the highest quality and anxious to make guests feel happy and well looked after. Returning guests are recognised and greeted with affection, and it was a pleasure to find almost all the staff had returned after the closure. There were no major changes, but everything was freshly painted and there were several attractive additions (lighting, goldfish, striking murals on outside walls etc). Although this hotel is 10 to 15 minutes drive from the centre of Funchal, it has an excellent frequent shuttle service. It is situated adjacent to Formosa beach (pebbles) and sea bathing is possible in certain conditions. There are plenty of sunbeds surrounded by the gardens, and also an outdoor pool, heated in winter. Also available is a small gym, spa and beauty salon.
Food is buffet service, with a wide choice. Rooms are comfortable, all with balconies facing the sea and all areas are clean and well kept. There is live entertainment most evenings.
Many of the guests have visited the hotel before - a recommendation in itself. We are already looking forward to our next visit!

Room Tip: All rooms face the Atlantic, and the higher floors (4-7) give best views.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seixal, Portugal
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 25, 2013

I've stayed in this hotel for my first vacation with my baby boy and it was splendid. They have a great pool, very nice staff, great room, nice shower, wonderful view. The food was amazing, great variety. The biggest advantage was free bus ride to Funchal. Highly recommended.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Bay Ocean Aparthotel, responded to this review, February 21, 2014
Dear Guest,
we are very pleased that you have had memorable moments with us.
Looking forward to welcome you again,
kind regards,

Rosa Nepomuceno
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redditch, United Kingdom
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 22, 2012

Hotel is somewhat isolated but has an excellent, very regular and equally reliable bus service to the marina in Funchal (approximately every 45 minutes). From there you are just minutes away from the cable car and farmers market. Buffet meals with a varied and wide selection, all inclusive tariff so excellent value for money. Most staff very friendly and helpful (1 or 2 exceptions) Despite being 'out of the way' there are some bar/restaurants not too far away and also good walks in both directions.

The last time we stayed in a studio room elsewhere we had to convert the sofa into our bed each night but not here, it was more of a bedroom with a small kitchenette area, all rooms with a sea view and balcony.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Pestana Bay Ocean Aparthotel

Address: Praia Formosa, Funchal, Madeira 9000-247, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Funchal
#32 Romantic Hotel in Funchal
#35 Luxury Hotel in Funchal
#40 Top resorts Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pestana Bay Ocean Aparthotel 4*
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Also Known As:
Pestana Bay Ocean Aparthotel Hotel Funchal
Pestana Bay Ocean Aparthotel Funchal
Pestana Bay Hotel Madeira
Pestana Bay Ocean Aparthotel Madeira/Funchal

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