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“Wonderful week” 4 of 5 stars
Review of Pestana Bay Ocean Aparthotel

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Pestana Bay Ocean Aparthotel
4.0 of 5 Hotel   |   Praia Formosa, Funchal, Madeira 9000-247, Portugal   |  
Hotel amenities
Ranked #33 of 90 Hotels in Funchal
Seixal, Portugal
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
“Wonderful week”
4 of 5 stars Reviewed February 25, 2013

I've stayed in this hotel for my first vacation with my baby boy and it was splendid. They have a great pool, very nice staff, great room, nice shower, wonderful view. The food was amazing, great variety. The biggest advantage was free bus ride to Funchal. Highly recommended.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Bay Ocean Aparthotel, responded to this review, February 21, 2014
Dear Guest,
we are very pleased that you have had memorable moments with us.
Looking forward to welcome you again,
kind regards,

Rosa Nepomuceno
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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499 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
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Redditch, United Kingdom
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 22, 2012

Hotel is somewhat isolated but has an excellent, very regular and equally reliable bus service to the marina in Funchal (approximately every 45 minutes). From there you are just minutes away from the cable car and farmers market. Buffet meals with a varied and wide selection, all inclusive tariff so excellent value for money. Most staff very friendly and helpful (1 or 2 exceptions) Despite being 'out of the way' there are some bar/restaurants not too far away and also good walks in both directions.

The last time we stayed in a studio room elsewhere we had to convert the sofa into our bed each night but not here, it was more of a bedroom with a small kitchenette area, all rooms with a sea view and balcony.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 22, 2012

Enjoyed two very happy weeks at this excellent hotel. Our accommodation was spacious and as it is an apart-hotel it had a fully equipped kitchen area although as an all-inclusive hotel this provision was perhaps superfluous. We found the public areas comfortable with enough seating for all who wished to listen to the entertainment which was of a high standard and there was always space in the dining room perhaps because of the two sitting policy. We were there in September/October so perhaps this might not be true at the height of the season. There was always a good choice of food with each night having a separate theme and the addition of French style croissants and boiled eggs at breakfast would have made this meal ideal. The pool area was very attractive with plenty of loungers, a jacuzzi to relax in and a well-equipped Gym for the more active. The hotel is not too big and the staff seemed to get to know everyone very quickly and were most friendly. The courtesy bus running every 45 minutes to Funchal Centre was a welcome facility although for those who are reasonably fit the walk into town through the tunnel and along the promenade is worthwhile especially if you make a break at the MagicCafe where the purchase of a coffee allows you to explore one of the nicest gardens in Madeira. The all inclusive service lived up to its name with unlimited wine at mealtimes and good service throughout. I believe the hotel is closing for refurbishmnt and trust that any "improvements" made will not destroy the atmosphere that made it so special for us.

Room Tip: All rooms face the sea - which is very noisy at night - if you like a view go for the higher floors...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertfordshire
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed October 20, 2012

Just returned from a weeks holiday in Madeira at Pestana Bay Hotel,the weather was hot everyday and Madeira is so pretty.Cannot fault the hotel,we had a studio which had a small kitchen area,seating area and all have balconys overlooking the sea,he noise of the waves is lovely.It doesn't have airconditioning but does have a ceiling fan which did the job perfectly.The hotel is so friendly ,small enough that you get to know the other holidaymakers.Every night there was some music with a singer and dancing.The food was excellent always choices of meat and fish and even a diet corner.Because there a two sittings for meals there was never a queue,you could even get a table outside overlooking the sea which was lovely especially at night.The staff there were all so accomodating and helpful and the Hotel is always so clean.The hotel is on the outskirts of Funchal but it was a nice promenade walk into town or use the courtesy bus which goes every 45 mins and is very punctual.The cable car is a must and coming down in the toboggan good fun.We couldn't find fault with this hotel and cannon wait to return next year.Thanks to all the staff for making our holiday so great.

Room Tip: All have good views but the trees might stop your views slightly so go above the first floor,we had...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, United Kingdom
Top Contributor
97 reviews 97 reviews
43 hotel reviews
Reviews in 48 cities Reviews in 48 cities
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed October 17, 2012

Just read the previous report, and can comprehend completely.
Booked some time ago and was getting very worried upon reading recent reviews.
This hotel is some way out of Funchal, however is served by a regular and free transport bus that runs every 45 minutes throughout the day from 9am until 9pm.
The walk into town along the front is nice, and took us about an hour and 45mins. There is also a walk in the opposite direction towards a small fishing village about 3km away that took around 45mins.
Now to the hotel. As a group of four friends, we requested high floors and adjoining rooms - duly organised and ready upon our arrival at 12noon. Reception staff were helpful and friendly throughout - although one major moan, they told us the toboggan was open on a sunday until 4pm - it isn't at all! Wifi vouchers for 30mins were handed out, and you could have more than one each day without question or charge.
Food. There was a limited selection, however all was tasty and nicely cooked. Each meal provided a minimum of two meat options and generally two fish. Cold beef at lunch was lovely. Salad options were not to my liking, and again not too much choice. Cakes were lovely, fresh and moist. Restaurant is nicely situated right alongside the sea. Breakfast on the patio each morning - perfect! Hot and cold options available with coffee, and the regular AI packet fruit drinks. No fizz either that is now becoming the norm for a good 4*.
Drinks. I believe you can tell a good All Inclusive by the drinks on offer. Here there was a limited selection of spirits, along with white and red wine. Personally I thought the wine left for guests to help themselves to at meal times to be watered down, much better to get from the bars. The bar men are always friendly and helpful too, and mixed up a couple of 'house' cocktails for us that we thoroughly enjoyed. Mind you if you are prepared to pay then REALLY nice cocktails are available, there is a 30% (although only given 20% pre-set in till), offer after 9pm. One of the nicest cocktails I have ever had.
Rooms. Beds are well sized and comfy. Shampoo, soap and shower gel provided of an acceptable standard. Could not fault the sea view, and for those that moan about the noise - GET A LIFE!!! This was therapeutic and we didn't want to leave behind. Air conditioning really is needed, do wonder if this is going in during the forthcoming re-fit.
POOL area was nice, and pool heated to just the right temperature. A jacuzzi spa alongside was fabulous. Entrance then to a free gym plus steam room and sauna. Unfortunately our visit to the sauna was spoiled by an old german entering without clothing or any respect to us either - so we left quickly.
So.......... why have I only given 3 stars???
This hotel is 'Saga City'. Entertainment is so dire at night we couldn't bear to stay inside and it was just what we imagined an OAP centre to be like - without the bingo! Croaners that couldn't sing killing decent songs.
To rub salt in wound, Saga Club even had their own lounge and eating area.
If you are over 65, and like the sea (and its noise) then I think you will love it - if not, then think carefully.

Room Tip: All rooms are sea view, higher ones give a better view.
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ripon, United Kingdom
Top Contributor
67 reviews 67 reviews
14 hotel reviews
Reviews in 33 cities Reviews in 33 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed October 14, 2012

We have just got back from a week at this hotel and have to say we had a great time . Thought the food was excellent with different choices of meats / fish to go with the salads etc each night . The staff were all friendly and helpful , the hotel was very clean . I have read previous comments on here and have to say I find it hard to agree with a lot of the negative comments made . The only down sides we came across was the distance from the centre of Funchal , although it was a nice walk in , it is hilly in parts and hard work in the heat . Also the free bus into Funchal was often over subscribed and not every body could always get on it . The hotel had no air conditioning so got very hot at times , the room was fine with a ceiling fan offering some rest bite from the heat . Hope fully in the up coming refit there will be an up grade to modern air conditioning .
None of this detracted from a fantastic holiday .

Room Tip: Ask for a higher floor level for best views , be aware the sound of the sea can be loud some may wan...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed October 7, 2012 via mobile

We must have been the youngest in the hotel Pestan Bay by 20 years and we are nearly 50 years old. Food was nice but the same at every meal. We were all inclusive, the drinks allowed were about 5 spirits and one beer plus wine. After a couple of days we were bored of the food. Staff very hit and miss a couple of nice people but on the whole very miserable. We are told the hotel is closing in three weeks for a complete refit. Hotel is very tired, room clean but no air con. This was meant to be a 4 star hotel. We and others we spoke to would say 2 star at best. The hotel is also a bit remote. There is a free courtesy bus that takes you to Funshal but at night you are stuck at the hotel. The entertainment was a singer with a organ on some days singing songs for the 40's we were in bed by 9.00 every night as could not put up with it.
Madeira island is very nice, scenery is spectacular. Weather is cloudy, when the sun is out it is hot, but most of the time it is cloudy. we were told this by the resort rep. Been there done it will never go back.

Stayed September 2012
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pestana Bay Ocean Aparthotel

Address: Praia Formosa, Funchal, Madeira 9000-247, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Funchal
#23 Family Hotel in Funchal
#29 Luxury Hotel in Funchal
#33 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pestana Bay Ocean Aparthotel 4*
Number of rooms: 217
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Also Known As:
Pestana Bay Ocean Aparthotel Hotel Funchal
Pestana Bay Ocean Aparthotel Funchal
Pestana Bay Hotel Madeira
Pestana Bay Ocean Aparthotel Madeira/Funchal

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