We got the Palms on an RCI exchange. First impressions were Luke warm but frankly we ended up highly delighted with our choice.
The staff are very helpful and welcoming and try hard to make your stay memorable. The Palms consists of apartments and a hotel (it's the rotunda in the pictures) which overlooks the pool area.
Rooms are slightly dated but very clean and there is a maid service each day. Pool towels are provided.
The reception is located in a separate three storey building which also houses a restaurant, bar, library and pool room.
The location on the sea front is great, in fact you can literally climb into the sea off the two jetty's.
Getting a pool side bed was never a problem and there are plenty of events going on throughout the week.
The Palms is located next to the old Lido which is closed and looks run down, there appears to be some building work going on so maybe there are plans to restore it.
Opposite the Palms is a huge supermarket, which you wouldn't know was there, and plenty of restaurants with bars up on the main road.
All in all, I would definitely consider revisiting and would recommend to anyone.
All the apartments are good. We did meet a couple who were in the hotel on the east side who said th...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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thank you very much for choosing the Pestana Palms for your recent stay at the beautifull Madeira Island.
We would also like to thank you for taking the time in posting your most sincere opinion about us, for which we thank you for.
Looking forward to welcoming you on a near future in our hotel, I remain with the best regards on behalf of all Hotel Team.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.