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“NICE LOCATION” 5 of 5 stars
Review of Pestana Palms Ocean Aparthotel

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Pestana Palms Ocean Aparthotel
4.0 of 5 Hotel   |   Rua do Gorgulho 15 - 17, Funchal, Madeira 9000-107, Portugal   |  
Hotel amenities
Ranked #19 of 91 Hotels in Funchal
Oxford, United Kingdom
Top Contributor
56 reviews 56 reviews
21 hotel reviews
Reviews in 33 cities Reviews in 33 cities
43 helpful votes 43 helpful votes
“NICE LOCATION”
5 of 5 stars Reviewed June 25, 2013

Having spent a week in our timeshare apartment at the Pestana Palms we added an additional two nights as guests in the Aparthotel. Everything about The Palms is first class. We look forward to our visit again next year.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Low Cost Holidays

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, July 30, 2013
Dear Guest,
Thank you very much for staying in our resort, as well in the hotel building.
Our guests feedback is very important to evaluate the service provided from our team dau after day and we sincerely thank you for them.
Best regards, and we hope to welcome you soon amongst us.
Yours sincerely,
Rubina Campos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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223 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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London
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed June 16, 2013

My husband and i stayed here as a timeshare exchange week to lengthen our holiday to 2 weeks. We stayed in the Residence at Porto Mare the previous week and sadly the Pestana  Palms was no comparison-very odd considering they are both meant to be 4 star timeshare accommodation. 

The interiors of the complex feels dated and could do with a refurb. The room we stayed in, which was in the apartment section at the back as oppose to the hotel section nearer the sea, was basically furnished and the furniture felt quite dated and cheap. It certainly didn't look like the photo of the twin room on the hotel's website! The air con was an older style ceiling fan which was quite ineffective and there were no complimentary extras provided such as dressing gowns, water, tea bags or sugar which is given as standard in The Residence, although you were provided with towels for sunbathing. 


The entrance to the pool area as you exit the lift was quite dark and needed a paint and the gym is tiny and cramped. 

On the plus side, the pool area is in a very good location, being right by the sea and there were plenty of places to lie and not feel crowded. It's also a plus that you have access to swim in the sea here. The complex also had lovely gardens which were well maintained and there was a beautiful sea view from our balcony. 

I appreciate that there are many good reviews for the Pestana Palms on here so maybe I've just been spoiled by the luxury of The Residence where I have stayed several times before  but it annoyed me that there is such a difference in standards when they are both supposedly 4 star accommodation. While my husband and I stayed here in our second week, my parents (who we were holidaying with) stayed at The  Pestana Miramar and that too felt much more like 4 star accommodation  than the Pestana Palms. There's definitely much nicer accommodation out there for your money. 

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, June 24, 2013
Dear Guest,
First of all, we would like to thank you for your recent stay with us, as well as for taking the time posting your sincere comments about our property in this website.
We sincerely regret that we did not fulfill your expectations during your stay, but we thank you anyway for being sincere in your answers. Fulfilling our guests expectations is our main target, and this is the reason why we continue working hard day after day.
In spite of your negative points mentioned, we hope to welcome you in our hotel and being able to compensate you so that you shall not only keep negative regards from us.
On behalf of all the hotel team, I send you our best regards.
Rubina Campos
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Royston, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 7, 2013

We have now been to Maderira 3 times and each time have used a hotel from the Pestana group. This one is the best so far. Lovely setting and surroundings, nice and quiet with relaxing gardens. Beautiful views over the sea.
Our room was in the 'tower' on the sea front. Rooms were spotless, service was fantastic. Staff very helpful where nothing was too much of a problem, they were curtious and very friendly. The restaruant for breakfast was overlooking the sea and you could sit inside or outside, again very clean with a great selection of food. The fact that we had a room with kitchenette was a bonus as we were able to pop over the road to the supermarket and buy snacks or enjoy a bottle of wine on the balcony. All in all a very relaxing (and needed) holiday!

Room Tip: Consider try to get a room on the upper floors if possible, they are all good but the view from the...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, June 11, 2013
Dear Guest,
thank you very much for your recent stay at the Pestana Palms, as well as for taking the time in posting your comments on this website.
We sincerely appreciate your kind comments and hope to welcome you back amongst us in a near future.
Best regards on behalf of all the team,
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 6, 2013

We stayed at the Pestana Palms the first 2 weeks of April and had an excellent time. Despite the weather, cool and some rain, we thoroughly enjoyed our stay here. This has been our 3rd visit and hopefully not our last.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, June 24, 2013
Dear Guest,
Thank you very much for your recent stay with us, as well as for taking your time in posting your comments in this website.
We sincerely hope to welcome you in a near future in our hotel.
Best regards,
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 31, 2013

We had a fantastic week here. We've been staying here every year for about 14 years. The location is perfect. The rooms are spotlessly clean and well maintained. They are cleaned daily with a change of bedding and towels during the week. We stay with our children so we need to use the sofa bed. A minor quibble is that the sofa bed is not particularly comfy but that is just a minor negative amongst many positives.
The staff are incredibly helpful and friendly. We always feel at home immediately. The reception staff book all our tables at restaurants. They are very efficient.
This has nothing to do with the wonderful hotel at all - but this was the first year ever that on two occasions a couple of older folk complained about my 2 daughters & my 2 nieces (ages 5,7,12 & 14) laughing & splashing about in the pool with the odd bit of high jinx. The children are incredibly well behaved & respectful unlike the older folk who rudely commented about them. It upset me.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, June 3, 2013
Dear Guest,
Thank you very much for your recent stay with us, as well as for posting such positive comments regarding your stay and about us.
We do sincerely hope to have the opportunity to welcome you back in our hotel.
Best regards,
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crawley
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed May 29, 2013

Stopped here from 7th May for two weeks as part of Pestana Options Scheme. This is a great set up. We had a one bed apartment with wonderful sea views. Pool is on the lower level with easy access to the sea. Pool towels provided, plenty of sun loungers and a good sized pool. Beware they charge for an umbrella by the pool!

Location is close to the bus stop and also the aero bus to Funchal Airport, return ride is 15 euros per person. Very close to restaurants and a large supermarket.

The staff were so helpful, always smiling. A very high standard of housekeeping with spotless towels and bed linen which were changed frequently.

We were self catering but did go to a candelit dinner, great value at 73 euros for 2 people. Five courses, wine and water and coffee all waiter served. We are trying another Pestana Hotel, the Grand, in January 2014 and have also booked for the Palms for 2 weeks on 12th March 2014 as we enjoyed its style and location this year.

Room Tip: We had a room on the 6th floor sea facing, great views and caught some breeze. Check for offers in...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, May 30, 2013
Dear Guest,
Thank you very much for your recent stay with us at the Pestana Palms, and also for taking the time in posting such nice comments about us.
We sincerely hope to welcome you back in a near future.
Best regards from all the hotel team.
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 24, 2013

We ended up at Pestana Palms as friends have a time share there and as they don't go every year they 'bank' their weeks so they can take friends.

I wasn't sure what to expect not have experienced a time share before, but was very pleasantly surprised as the room was spacious with a small kitchenette and lovely sized bathroom. The beds were very comfortable, bit TV with access to a good selection of programs in English.

We were on the ground floor which initially I thought might be a problem, but our terrace was large and we never felt we were over looked or were being watched while sitting on it.

We didn't eat in either of the main restaurants as the menu's were fairly generic and we were looking for more typically Madeira cuisine, but the pool bar served a wonderful lunchtime Espada Sandwich.

The swimming pool and surrounding area was clean and spacious and right by the sea, but unfortunately there was not any access to the sea for swimming.

All the staff were friendly, efficient and spoke fluent English, which was very helpful considering my Portuguese extends to ordering coffee and beer!!!

I am hoping that our friends invite us back again as it is a place I would very much like to revisit.

Room Tip: If you have a room high up you can sleep with the window open and not need to use the ceiling fan to...
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, May 27, 2013
Dear Guest,
thank you very much for your recent stay at the Pestana Palms Ocean Aparthotel and also for posting your positive comments about us in this website.
Regarding the sea acces, the hotel has 2 entrances to the sea, probably you did not reach them properly.
Looking forward to welcoming you again amongst us, I remain with my best regards.
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Palms Ocean Aparthotel

Address: Rua do Gorgulho 15 - 17, Funchal, Madeira 9000-107, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 On the Beach Hotel in Funchal
#14 Family Hotel in Funchal
#18 Luxury Hotel in Funchal
#23 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Palms Ocean Aparthotel 4*
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Also Known As:
Pestana Palms Ocean Aparthotel Hotel Funchal
Pestana Palms Ocean Aparthotel Funchal
Pestana Palms Ocean Aparthotel Madeira/Funchal

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