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“Very nice stay in scenic location” 5 of 5 stars
Review of Pestana Palms Ocean Aparthotel

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Pestana Palms Ocean Aparthotel
4.0 of 5 Hotel   |   Rua do Gorgulho 15 - 17, Funchal, Madeira 9000-107, Portugal   |  
Hotel amenities
Ranked #19 of 90 Hotels in Funchal
Exmouth, United Kingdom
Senior Contributor
47 reviews 47 reviews
35 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
“Very nice stay in scenic location”
5 of 5 stars Reviewed April 18, 2013

Nice hotel with easy access to swim in the clear , clean Atlantic. Lots of quality restaurants within 5 mins walk, so many that we never ate at the relatively expensive hotel restaurant..There is a supermarket just across the road. Staff were generaly friendly and helpful. One offerred to keep the (free) sauna and Jaccuzi open late so I could use late after returning from a hike.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, May 15, 2013
Dear Guest,
Thank you for your recent stay at the Pestana Palms Ocean Aparthotel and also for sharing these comments regarding you stay with us.
We sincerely hope to welcome you back in a near future in our hotel.
With my kindest regards, I remain.
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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235 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
Kilmarnock, United Kingdom
1 review
5 of 5 stars Reviewed April 16, 2013

We enjoyed our stay her very much. The staff were all very pleasant and everything was done to a high standard. Although a good half hour walk into the centre of Funchal, we enjoyed that as the weather was perfect and we like walking. The bus stop is only just up the hill from the hotel, for an easy trip to town. A lovely buffet breakfast was enjoyed each morning.

Room Tip: We had a room with sea views, also looking over the swimming pool.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, May 15, 2013
Dear Guest,
Thank you for your recent stay at the Pestana Palms Ocean Aparthotel and also for sharing these comments regarding your stay with us.
We sincerely hope to welcome you back in a near future in our hotel.
With my kindest regards, I remain.
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wickford, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 15, 2013

Beautiful Island with most of the population living in very busy Funchal. This hotel situated twenty minutes walk to the centre of Funchal. Out of the hotel, turn right and climb approx. 150 yards up Cardiac Hill to the main road. Seriously you must be fit to walk this hill, alternatively a local bus or taxi. The hotel is as described by others but eating in their restaurant is very expensive (March 2013, breakfast £12, evening meal £27). Recommend the Baracuda Bar in the small shopping complex just across the road, good food at reasonable price and excellent friendly service. I rate Pestana Palms "Good" but would not be in a hurry to revisit, would instead try other Pestana hotel nearer the city centre. Madeira is definitely worth a second visit.

Room Tip: With a sea view is a must and the upper floors preferred
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, May 15, 2013
Dear Guest,
Thank you for your recent stay at the Pestana Palms Ocean Aparthotel and also for sharing these comments regarding your stay with us. Our Guests sincere opinion regarding our services are the reason why we work day after day to fulfill the needs of those who visit out hotel. Thank you very much for your sincere comments.
We sincerely hope to welcome you back in a near future in our hotel.
With my kindest regards, I remain.
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 14, 2013

We had one of the two family suites on the top floor. 2 large bedrooms with living/kitchenette/ dining room in between. Each with joined balconies overlooking Funchal bay, with the sea lapping at the rocks directly below. Most restful. Went HB due to kids appetite !. Breakfast excellent. Evening buffet meal a good spread and no problem with multiple helpings. A little dull after a few days , but Sunday evening meal a five course set menu with service was great. Drinks reasonable, especially in the 4 hour happy hour. Pool and sea access good. Games room, gym, sauna, steam room etc good fun. Location excellent. A bit of a walk to town but plenty of buses and taxis. Shops and restaurants aplenty nearby to stock up on drinks/eat out/book hire car/tourist trips/ buy anything needed etc.
Staff , especially in restaurant / house service , very friendly.

Excellent all round really and I wouldnt hesitate to book again if I decide to return to the beautiful island of Madeira.

Thoroughly enjoyed the holiday and the hotel played a great part in this

Room Tip: If taking a family they only have 2 family suites. Room 815 and 820. These are, however very good...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, May 15, 2013
Dear Guest,
Thank you for your recent stay at the Pestana Palms Ocean Aparthotel and also for sharing these comments regarding your stay with us.
We sincerely hope to welcome you back in a near future in our hotel and enjoy the recent renovations that have been done in the rooms, pool area and Quinta Vila Lido.
With my kindest regards, I remain.
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 8, 2013

We stayed here as a timeshare swap. We had suite 705. All these upper floor rooms appear to be the same - two double bedrooms that have been turned into one double and a lounge with a sofa bed. There is a small, basic kitchenette with a microwave and two hobs. Both main rooms are large, with good sized bathrooms and a balcony each. The view is excellent, helped by the fact the hotel is only metres from the sea!

All the hotel facilities were of good quality and the service was good too. The pool area is nice and well maintained. We didn't eat in the on-site restaurant because this is a city with many good restaurants to explore. The best ones are a bus ride (10 mins) or walk 20-25 mins) away in the narrow cobbled streets of the Old Town. We noted one reviewer had recommended Grannies Kitchen. No way! Poor food, poor service and expensive. You can do much better!

Local tips:
1) There is a very good supermarket over the road from the hotel open 8am-10pm.
2) The bus stop is at the top of the road, about 5 mins walk (uphill). Buses into town are frequent. You can buy a ticket on board for E1.90. This gets you into town but also gets you on any other city bus within the hour. Local kiosks and shops can sell you multi-day tickets but not the drivers.
3) Buses are much less frequent on Sundays - and getting hold of a timetable is impossible!
4) Go on some Levada walks - amazing!

We loved it here and will definitely go back to do some more walking.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, May 15, 2013
Dear Guest,
Thank you for your recent stay at the Pestana Palms Ocean Aparthotel and also for sharing these comments regarding your stay with us.
We sincerely hope to welcome you back in a near future in our hotel and enjoy the recent renovations that have been done in the rooms, pool area and Quinta Vila Lido.
With my kindest regards, I remain.
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester, United Kingdom
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 8, 2013

Although a rather long walk from the centre of Funchal, we found this hotel catered for all our needs. The breakfast buffets were superb with plenty of choice and different items daily, and the staff were very helpful and friendly. There was the opportunity to sit outside if one wished. Our room had a well-equipped kitchen area and the table and chairs on the generous balcony were good for relaxing and could be used to eat at (the supermarket was just across the road). There were also two comfortable chairs and a coffee table inside. We ate out every evening (there were several places within easy walking distance) but the hotel restaurant ran themed evenings - Portuguese, Italian etc. The pool area was popular and had sufficient loungers for all, there was table-tennis, spa treatments on offer, and there were tables and chairs in the grounds for one to enjoy the bar's Happy Hour - or just the flowers. The first night I lay awake for a long time listening to the sea on the rocks - even on the eighth floor it seemed loud. Later, I was too tired to worry.

Room Tip: 5th floor is ground floor, so try to go above this for panoramic views.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, May 15, 2013
Dear Guest,
Thank you for your recent stay at the Pestana Palms Ocean Aparthotel and also for sharing these comments regarding your stay with us.
We sincerely hope to welcome you back in a near future in our hotel and enjoy the recent renovations that have been done in the rooms, pool area and Quinta Vila Lido.
With my kindest regards, I remain.
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 4, 2013

My family stayed in an apartment in March 2013. Rooms nice, well kept and with a kitchenette with the basics (but not more)l. Only drawback is that you have to pay extra for the safe. All rooms have a balcony with beautiful views.

Good breakfast. Staff helpful and friendly.

Would love to stay again.

Room Tip: Rooms facing the pool have afternoon sun. Rooms facing the city have morning sun.
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, May 15, 2013
Dear Guest,
Thank you for your recent stay at the Pestana Palms Ocean Aparthotel and also for sharing these comments regarding your stay with us.
We sincerely hope to welcome you back in a near future in our hotel and enjoy the recent renovations that have been done in the rooms, pool area and Quinta Vila Lido.
With my kindest regards, I remain.
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Palms Ocean Aparthotel

Address: Rua do Gorgulho 15 - 17, Funchal, Madeira 9000-107, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 On the Beach Hotel in Funchal
#14 Family Hotel in Funchal
#18 Luxury Hotel in Funchal
#23 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Palms Ocean Aparthotel 4*
Number of rooms: 76
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Also Known As:
Pestana Palms Ocean Aparthotel Hotel Funchal
Pestana Palms Ocean Aparthotel Funchal
Pestana Palms Ocean Aparthotel Madeira/Funchal

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