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“Ideal hotel for couples” 5 of 5 stars
Review of Pestana Palms Ocean Aparthotel

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Pestana Palms Ocean Aparthotel
4.0 of 5 Hotel   |   Rua do Gorgulho 15 - 17, Funchal, Madeira 9000-107, Portugal   |  
Hotel amenities
Ranked #20 of 89 Hotels in Funchal
Certificate of Excellence 2014
Ilminster
Top Contributor
70 reviews 70 reviews
13 hotel reviews
Reviews in 32 cities Reviews in 32 cities
42 helpful votes 42 helpful votes
“Ideal hotel for couples”
5 of 5 stars Reviewed January 29, 2013

Well placed for a 20 minute stroll into Funchal centre. The hotel is friendly, well appointed and provides everything you need for a comfortable stay including free Wi-Fi.
Breakfasts are brilliant. A wide choice and always fresh. Lovely views from the rooms towards the harbour. Ideal for watching the cruise ships! There is a small spa and fitness suite and a heated outdoor pool as well as a diving school.
You can swim in the sea directly from the hotel.
Supermarket and good restaurants can be found adjacent.
Best suited to 40+ age group.
Would go back tomorrow.

Room Tip: All have sea views. Restaurant is on 5th floor, spa at floor 0
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, May 15, 2013
Dear Guest,
Thank you for your recent stay at the Pestana Palms Ocean Aparthotel and also for sharing these comments regarding your stay with us.
We are very glad that you have realy enjoyed your stay with us and sincerely hope to welcome you back in a near future in our hotel and enjoy the recent renovations that have been done in the rooms, pool area and Quinta Vila Lido.
With my kindest regards, I remain.
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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263 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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English first
York, England, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 28, 2013

The friendliest happiest staff I have ever come across. Everyone was very helpful and nothing was too much trouble. The Hotel is situated on a small headland with views over the sea. Pay more for a superior room and it must get better, however we were more than satisfied with our view over the pool and the ocean. Lovely room cleaned daily, everything was spotless. We paid for breakfast and what a breakfast it was! Lots of choice between hot food, cold meats, cheese, bread and fresh fruit salad plus an amazing 180 degree panaramic sea view. Fantastic. The hotel grounds were full of flowers and shrubs all were kept meticulously manicured. Would not hesitate in returning.

Room Tip: A room above the 5th floor would give a better view, pay a little extra for one at the front.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, May 15, 2013
Dear Guest,
Thank you for your recent stay at the Pestana Palms Ocean Aparthotel and also for sharing these comments regarding your stay with us.
We are very glad that you have realy enjoyed your stay with us and sincerely hope to welcome you back in a near future in our hotel and enjoy the recent renovations that have been done in the rooms, pool area and Quinta Vila Lido.
With my kindest regards, I remain.
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 8, 2013

My family came for a week for the New Year fireworks, our son's 13th Birthday and a break from work. The hotel is situated right on the cliff with great views overlooking the bay, so you can watch all the boats and liners coming in and out of Funchal from your balcony. The hotel is set in very tidy gardens with large clean bright modern rooms, all with sea views, with an older Colonial building in the grounds accommodating the reception and bar. The buffet breakfast was vast with hot and cold selections too numerous to sample all. The rooms were kept tidy every day and the staff very helpful and efficient. In particular they brought us drinks and a congratulatory letter for my son on his birthday, which we thought was very touching. The pool and surrounding area was kept immaculate, like the rest of the hotel and grounds. It was very peaceful in the hotel and surrounding area, with the background noise of waves gently breaking on the volcanic rock below. Its location is just at the start of the Hotel area in Lido, but closer to the main town of Funchal. I would highly recommend this hotel to couples and families alike. We had a wonderful holiday and loved the island, the people and all we had time to experience.

Room Tip: Our room was on the second floor (210) and had excellent views over the pool (for keeping an eye on...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, May 15, 2013
Dear Guest,
Thank you for your recent stay at the Pestana Palms Ocean Aparthotel and also for sharing these comments regarding your stay with us.
We are very glad that you have realy enjoyed your stay with us and sincerely hope to welcome you back in a near future in our hotel and enjoy the recent renovations that have been done in the rooms, pool area and Quinta Vila Lido.
With my kindest regards, I remain.
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto, Portugal
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 8, 2013

The hotel is confortable.
The staff is nice and very helpfull. Good access to the sea and the view from the apartments is beautyful.
The location of the hotel is good and they have a shuttle to transport the passengers to the center of the island.

  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, May 15, 2013
Google Translation
Estimado Hóspede,
Primeiramente gostaríamos de agradecer-lhe pela sua recente estada no Pestana Palms Ocean Aparthotel e também por partilhar os seus comentários relativamente à sua estada connosco.
Ficamos satisfeitos por ter desfrutado da sua estada e esperamos voltar a acolhê-lo num futuro próximo no nosso hotel e usufruir das renovações que recentemente foram feitas nos nossos quartos, piscina e na Quinta Vila Lido.
Melhores cumprimentos,
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 23, 2012

There is Big room, and Friendly staff
And good food in the beatyfyl restaurant Whit ocean view
There is posebillyty of See bathing
There is Quiet surrendenst and It is Place next to the see
The Beatutiful garden is quiet and Nice Whit place to sit
Whit see view
Free whirlpool, stram bathing and sauna

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, May 15, 2013
Dear Guest,
Thank you very much for your recent stay with us, and also for sharing all these details regarding your stay. It is a real pleasure to receive such comments.
We hope to welcome you back in our hotel in a near future.
With our kindest regards,
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Badajoz, Spain
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 5, 2012

We are lodging now at the Pestana Palm Ocean. It is hasn´t got many guests at this time of the year. The round arquitecture is interesting and has beautiful views.. The room is ok but the bath is a bit old. The housekeeper is not the best, we could say. Today she didn´t seem to have enough time to clean our bath properly. People at the hotel are very nice though. Shuttle from airport means you pay 30 € and they make a reservation for your taxi.
Some friends told us that they sometimes upgraded guests if they had enough rooms but this was not our case at all. We are still staying here three days longer. We will write again about it at the end of our visit to tell you about the rest.

Room Tip: Rooms over fifth floor.
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, May 15, 2013
Dear Guest,
Thank you for choosing Pestana Palms Ocean Aparthotel, as well as for taking the time in posting some comments on your last stay in our Hotel.
Please note that all comments have been forwarded to the respective departments. Rest assured that we will do our utmost to improve the quality of our services, so that similar situations may be avoided in the future.
We hope to have the pleasure of welcoming you back to our Hotel in the near future.
Kind regards,
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 18, 2012

Having travelled to Madeira to be at the bedside of a family member who had taken ill during a holiday on the island,we were fortunate enough to stay at the Pestana Palms where all the staff treated us with the utmost care and consideration. The reception and resort staff couldn't do enough to help us and in particular Bruno the barman was even kind enough to offer to visit the hospital, should we have to leave the island ahead of our relative.
Bruno, (already renowned for his delicious caipirinha cocktails), always greeted us with a warm welcome after our hospital visits and his friendly manner reassured us that Madeira is a lovely and caring place to spend time. It's obvious that Bruno loves his work (just take a look at the apple carving he presented us with) and he really is a great asset to the resort - it's quite unusual but an absolute pleasure to come across someone who enjoys their work so much!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, May 15, 2013
Dear Guest,
We would like to thank you for the great compliments adressed to our Hotel and staff. We are always committed to exceed your guests' expectations, providing Memorable Moments.
We hope to have the pleasure of welcoming you back in the Pestana Palms in a near future.
Kind regards,
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Palms Ocean Aparthotel

Address: Rua do Gorgulho 15 - 17, Funchal, Madeira 9000-107, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 On the Beach Hotel in Funchal
#14 Family Hotel in Funchal
#19 Luxury Hotel in Funchal
#20 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Palms Ocean Aparthotel 4*
Number of rooms: 76
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Also Known As:
Pestana Palms Ocean Aparthotel Hotel Funchal
Pestana Palms Ocean Aparthotel Funchal
Pestana Palms Ocean Aparthotel Madeira/Funchal

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