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“quality and service” 5 of 5 stars
Review of Suite Hotel Eden Mar (Porto Bay)

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Suite Hotel Eden Mar (Porto Bay)
4.0 of 5 Hotel   |   Rua do Gorgulho, 2, Funchal, Madeira 9004-537, Portugal   |  
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5% discount
Ranked #8 of 90 Hotels in Funchal
Saltash, United Kingdom
1 review
7 helpful votes 7 helpful votes
“quality and service”
5 of 5 stars Reviewed May 30, 2014

We have just returned from our 6th visit (May 2014) to this hotel and our holiday was everything which we hoped and expected it to be.
We first visited in 2005 and have been regular return visitors since that time. The hotel for us stands out not just because of its standard but stands out because of the quality of the hotel staff, being so friendly from Celelia in reception, the cleaning staff, waiters, gardeners, Alexandre in the restaurant and so on and so on.
Nothing is too much trouble, everything is done with a smile and the instant you walk into the hotel you feel very comfortable, safe and are made to feel very welcome.
There is room for all whether you are sitting and relaxing by one of the swimming pools or sitting and looking out to the sea in one the many confortable deckchairs. We always book bed & breakfast, which gives you a great start to your day and we book some evening meals in the hotel but also like to use the many and varied styles of restaurant that are all close by.
We will certainly be returning to the Eden Mar possibly later this year or certainly next year and we are sure to receive that warm welcome once again.
Booking wise we have used travel agents, online and in store, but this time we booked direct with the hotel and in all our visits we haven't had one problem.

The Greenwoods (Cornwall)

Room Tip: Book whatever suits your pocket, we usually book a room for two but may move up to a junior suit nex...
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, June 24, 2014
Dear Guest,

Thank you for such a nice and comprehensive review shared with so many other holiday makers about your recent holiday experience.

So good to know that after some times staying with us we were still able to meet your needs and expectations and really happy to learn that you took advantage of the different facilities and services of our property. Thank you also for the public praise of some of my staff member. I will proudly share your thoughts with them.


I am sure all my team will be most pleased to welcome you in your 7th visit to our hotel.

Warm regards

Muito obrigado

. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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873 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (264)
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Chichester
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 28, 2014

This was my first visit to Funchal and we loved the hotel. Friendly, attentive staff.
Only one problem.We had real difficulty finding the hotel and car park was full but we squeezed in.
Room- a junior suite- was large and airy. Daily maid service was very welcome.
Breakfasts were amazing- anything we could have wanted.
The gardens were very well laid out and as an RHS student I was very impressed at how well labelled the plants were -my trip to the Botanical gardens was very disappointing as the plants were not as healthy as Eden Mar's and I had NO idea what they were.
Ground staff worked tirelessly to kep gardens looking good and were not intrusive as we sat on our sun loungers.
Great value and walkable into Funchal Centre.
Highly recommend

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, June 24, 2014
Dear Guest,

Thank you for your recent stay at Eden Mar hotel and for sharing your “Wonderful hotel- fabulous gardens!” comments about it.

We are fortunate to have such a lovely garden and we do think that is one of the main differentiation when we compare us with other places.

We will be most pleased to welcome you in a future visit to our Island,

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcestershire
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed May 18, 2014

Yes, back again! Porto Bay, Madeira, for the 8th time!
This is a really special year for us as we have both retired! We decided the best way to celebrate would be to have an extra- long holiday in our most favourite place, Hotel Eden Mar, and stay for four weeks....
We had a very warm welcome from all the familiar friendly staff, standards of comfort and cleanliness excellent as ever, nothing could be faulted.
We had not been away from home so long before but we thoroughly enjoyed every moment of our stay, never short of anything to do- we always find something new on this lovely island. Lots to do in the hotel itself too......it was heaven to spend time relaxing in the sun in the hotel's beautiful gardens or swimming in the pools. Great atmosphere in the evenings dancing in the Portofino bar or relaxing/watching entertainment in the Oceano. We learned a lot at a Portuguese wine tasting session, fascinating!
We can recommend the organised trip to The Porto Bay Serra Golf hotel, this included a visit to a cheese factory and bakery. We had a tour of the lovely hotel and a delicious lunch which had been described as "light" but was in fact HUGE!
This was the first time we booked our holiday online direct with the hotel, I was a bit anxious about it as we usually use a travel agent. I needn't have worried, everything was exactly as we wanted and we had an excellent deal with our Prestige Package discounts etc. All very efficient.
Thank you all at Eden Mar, we will be back......

Room Tip: Ask for a high floor
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, May 29, 2014
Dear Guest,

Thank you for such a nice and comprehensive review shared with so many other holiday makers about your recent holiday experience.

8 times with us after a long break as you mention in your message. So good to know that we were able to meet your needs and expectations and really happy to learn that you took advantage of the different facilities, services and activities organized by us.

I am sure all my team will be most pleased to welcome you in your 9th visit to our hotel.

Warm regards

Muito obrigado

. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 15, 2014

I have just returned from a fortnight's stay at this very pleasant hotel, the second time that I have stayed there. The staff, as before, were excellent, courteous and friendly and always quick to help. The rooms are spacious and well equipped although we only used the self catering facilities for basic needs such as drinks etc. the restaurants were excellent and if one wishes to use alternatives then there are a.re plenty of other restaurants in the surrounding area.
I have stayed in many hotels around the world and although I can not put this in the most luxurious class it is certainly well up in the comfortable and informal class of hotel. I will certainly be looking to stay there again in the future.

Room Tip: Ask for the Senior Studio.
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, May 29, 2014
Dear Guest,

Thank you for such a nice review ” “A lovely hotel” shared with so many other travelers and also thank you for your support by staying with us once again.

We will always be most pleased to welcome you, in your third, fourth and anytime you wish to visit us.

Warm regards,

Muito obrigado,

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
leeds UK
Top Contributor
200 reviews 200 reviews
50 hotel reviews
Reviews in 67 cities Reviews in 67 cities
159 helpful votes 159 helpful votes
5 of 5 stars Reviewed May 14, 2014

Just back from two lovely weeks at this super hotel. Our third visit. The facilities are really good, several pools none of which are busy. Mini golf, table tennis, wonderful spa treatments and 2 excellent restaurants - Med and Il Basilico. The staff are happy, friendly and efficient. We found it hard to nominate one for excellence, so chose three. This time the flower festival was on and Funchal was even better than usual. Will return, again and again.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, May 29, 2014
Dear Guest,

Thank you for your “Lovely again” feedback about your recent visit to our hotel and happy to know that you have enjoyed it.

It will be a great pleasure to see you around soon,

Warm regards,

Muito obrigado


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed May 14, 2014

The good thing about this hotel is that it doesn't try to be a 5 star and by forgetting its main purpose becoming a 3 star. It is a 4 star hotel that behaves like one. Nice staff, nice facilities and restaurants. Everything as expected and as advertised, so no complaints or whatsoever. I am happy to recommend it to everyone visiting Madeira. Located centrally and in walking distance to many facilities. Great for children as the place is very quiet.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, May 29, 2014
Dear Guest,

Thank you for your recent stay at Eden Mar hotel and for sharing your comments about it.

We will be most pleased to welcome you in a future visit to our Island,

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 10, 2014

This hotel met and exceeded our expectations. On arrival we were advised that we had been upgraded to a junior suite. We had a self contained kitchen which was more than we expected, 2 TV's one in the bedroom and one in the lounge area, sea view. Very close to the hotel is a supermarket, which is very well stocked and used by the locals. The location was perfect for us, but would image it would prove difficult for people with restricted mobility as it is a fair walk into Funchal centre and a very steep walk back up the hill, but there are plenty of taxis.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, May 29, 2014
Dear Guest,

Thank you for your recent stay at Eden Mar hotel and for sharing your “Fabulous hotel” comments about it.

We will be most pleased to welcome you in a future visit to our Island,

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Suite Hotel Eden Mar (Porto Bay)

Address: Rua do Gorgulho, 2, Funchal, Madeira 9004-537, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Funchal
#6 Spa Hotel in Funchal
#6 Romantic Hotel in Funchal
#7 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Suite Hotel Eden Mar (Porto Bay) 4*
Number of rooms: 146
Official Description (provided by the hotel):
Divided into studios, superior studios, junior suites and suites, this four star hotel's 146 spacious rooms have been redecorated with textiles in warm pastel colours, completely new furniture and LCD televisions. The kitchenettes have been completely renovated and are equipped with a stove, fridge and microwave oven. The Suite Hotel Eden Mar belongs to the Vila Porto Mare resort, and shares facilities which are also common to other outlets – Hotel Porto Mare and The Residence. ... more   less 
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Also Known As:
Suite Hotel Eden Mar (Porto Bay) Madeira/Funchal
Suite Hotel Funchal
Eden Mar Madeira

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