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“Short break Maderia” 5 of 5 stars
Review of Suite Hotel Eden Mar (Porto Bay)

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Suite Hotel Eden Mar (Porto Bay)
4.0 of 5 Hotel   |   Rua do Gorgulho 2, Funchal, Madeira 9004-537, Portugal   |  
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Free Breakfast
Ranked #7 of 91 hotels in Funchal
Florence
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Short break Maderia”
5 of 5 stars Reviewed November 7, 2013

Arrived in Maderia after leaving storm swept Britain! Check in at Hotel Eden Mar was a breeze and immediately we were made to feel welcome. We loved the informal atmosphere of the complex, the use of all facilities and the beautiful gardens. What a delight to see orchids and an array of beautiful flowers in well kept gardens in November!! You could easily spend a week in this complex of hotels and not visit anywhere else. Everywhere is spotless, we never once saw a piece of litter. We ate in both the Med and Basilico Italian restaurants, both the food and service were excellent, the managers in the Med Restaurant were very attentive and had time to chat about the hotel and the island of Maderia. Thoroughly enjoyable stay, I would highly recommend this Hotel and hope to return soon, but for much longer.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, November 15, 2013
Dear Guest,

Thank you for your review posted on TripAdvisor about your recent stay at Eden Mar. So good to know that overall you had an enjoyable experience profiting of the hotel grounds and facilities. Our apologies for some noise due to some outlet changes in Eden Mar, already finished.


We will be most pleased to welcome you in a future visit to madeira,

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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772 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (223)
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English first
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 6, 2013 via mobile

We have recently returned from a week long holiday at the Eden Mar, it is a beautiful hotel and the staff are generally charming and friendly.
One area that could do with improvement is the check-in procedure, as we arrived with a coach load of people and our cases were last off we were faced with an unacceptably long wait while we queued to receive our keys, other hotels tend to have some sort of meet and greet with a welcome drink allowing people to drift off to reception in their own time to register?
There was was a bit of an issue with building noise bit when we pointed this out it was reduced to an acceptable level and the hotel management gave us some tokens of apology (wine, free meal, fruit basket)
The hotel is smartly decorated and furnished and the kitchenette is more than adequate to prepare a simple meal if you so wish.
The gardens are simply stunning although probably past their best for the year when we stayed.
Probably due to the time of year there were none of the issues with sunbeds thankfully but that didn't stop one of my fellow Brits shamefully making a show of himself by using foul language over something trivial - shame on him!
We got into the habit of watching some of the evening music acts which I enjoyed a lot, they were generally local and not the usual cheesy holiday singers.
Would I return to Madeira? definitely, would I stay at the Eden Mar - probably yes.


Stayed October 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, November 15, 2013
Dear Guest,

Thank you for your feedback about your recent stay at Eden Mar hotel and for sharing it on TripAdvisor.
Good to know that overall you had an enjoyable experience with us.

We will be most pleased to welcome you in a future visit to madeira,

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 6, 2013

We stayed in a 4th floor junior suite for a week during the 3rd week of October. The suite was very spacious with a well equipped kitchenette, lovely bathroom with bath, shower and his and her basins. Off the main living room was a spacious bedroom with a 6 foot bed and plenty of storage and a safe. Both the living room and bedroom had sliding doors onto the balcony which had lovely views over the swimming pool and the ocean. Both rooms were also equipped with a decent size flat screen television with UK channels available, though neither were actually turned on during our visit as there were too many better thing to do :-)

The room was meticulously cleaned every day, with as far as we could work out, a daily change of all the towels. Bed linen is changed when requested by leaving the appropriate card on the bed.

Free wifi is available we understand in and around the reception area but we opted to use the newly installed wifi in the room which is available for an extra 25 euros per week. This was easily set up and gave a consistently good performance.

We had opted for the B&B option so can only comment on the the breakfasts in the hotel which were excellent with a wide choice of hot and cold items available every morning including sparkling wine to make those Buck's Fizzes with!

The facilities in the complex are excellent with several indoor and outdoor pools, 2 jacuzzis, and a range of other indoor facilities including a gym etc. All these are bounded by meticulously maintained tropical gardens.

All this was topped off by wonderful and very helpful staff. From reception to the room maid, the staff that served at breakfast and the staff in the bars, we received a faultless service. Well done.

This is a hotel we will both return to and have no hesitation in recommending to others.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, November 13, 2013
Dear Guest,

Thank you for the “Splendid Hotel” review about your holiday experience at our hotel.
So rewarding to know that we were able to meet your holiday needs,

See you around, hopefully soon,

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 5, 2013

We have travelled to Madeira about 10 times but this was our first stay at the Eden Mar Suite Hotel. A fabulous hotel, in a great location with friendly and helpful staff. The gardens and pool complex are just lovely. By far the best hotel we have stayed in. We had a junior suite which was just the right size for us - two adults and a nearly teenager. The only downside is that the outdoor pools are cold, but they have been at every other hotel we've stayed in on the island. The indoor pools are nice and warm, and not crowded.
We didn't eat in the restaurants in the evenings, so can't comment on the food, but we had plenty of ice creams at the Dolce Lima which moved to the Eden Mar complex during our stay. The breakfasts at the Alfama restaurant were good.
We would definitely return to this hotel.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, November 13, 2013
Dear Guest,

Thank you for your feedback about your recent stay at Eden Mar hotel and for sharing it on TripAdvisor.
Good to know that you had a positive experience with us and for sure that we will be most pleased to welcome you in a future visit to madeira

Please note that among the five pools we have within the Vila Porto Mare complex ( including the children pool) three are heated two are not.

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trowbridge, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 5, 2013

Just back from a lovely week at the Eden Mar. Most of the points have already been covered in other reviews but a summary:
Positives: Position, spacious and beautifully kept gardens and grounds, large swimming pools (wonderful indoor spa pool), excellent gym, very helpful staff (my two requests for an extra chair for our suite and to book a trip couldn't have been dealt with better), great breakfasts (although we preferred the smaller restaurant in Eden Mar, rather than main restaurant), very good a la carte restaurants (great quality, good service, fair prices), lots of other bars and restaurants within just metres of reception, great supermarket underneath the complex.
Negatives: The main buffet Med restaurant is over priced at 27 Euros unless you are REALLY hungry and can do full justice to the food available (soup, starter, main, dessert, cheese). We didn't use it. Some of the entertainment wasn't to our taste - a bit old fashioned but that's a personal thing.

We had no problem getting loungers - masses of space - but the hotel wasn't full. Chatting to staff the hotel gets full again in Dec/Jan esp with Northern Scandinavians escaping their winter!

Overall I think it is wonderful hotel and complex and we will be returning!

Room Tip: All the rooms face the seas but try to get a room higher up (floor 2 or above). Also some central ro...
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, November 13, 2013
Dear Guest,

Thank you for the “Great week at the Eden Mar” review about your holiday experience at our hotel.

Happy to learn that overall you had a great week.

See you around soon,

Warm regads,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 4, 2013

Just finished a week stay at the Eden Mar. Room was very nice and kept very clean. The gardens and pools are lovely. This is the perfect place for a quiet week in the sun. The breakfasts were tasty. Best to take breakfast in the Porto Mar restaurant rather than the Eden Mar. The only disappointment during the stay was the dinners. I had bought three nights half board but I would not recommend that. Best to eat at the neighbouring restaurants. The Porto Mar Buffet and the Med were below expectations. However, we did have a very nice meal in the Alfama restaurant.

Room Tip: Take a suite.
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, November 13, 2013
Dear Guest,

Thank you for your review about your recent stay at Eden Mar hotel.

We regret to know that we did not reach your expectations on the gastronomic area of our operation… In a future visit please contact our me so we can discuss this point in a more detailed so we can have more information about your dissatisfaction.

We will be most pleased to welcome you,

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 3, 2013

just back from another wonderful stay in funchal. what a spectacular hotel this is with its wonderful pools, catering and location. lots of nice little restaurants within walking distance. ideal for the two of us who needed a fairly quiet holiday with lots of sunbathing surrounded by beautiful flowers.

Room Tip: a balcony facing west meant that we had all morning to look forward the sun when we came up from the...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, November 13, 2013
Dear Guest,

Many thanks for another stay and for the review shared on TripAdvisor about it. So pleased to know that you had a positive holiday experience.

It will be a pleasure for all of us to welcome you in a future visit to Madeira,

Warm regards,


Muito obrigado


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Suite Hotel Eden Mar (Porto Bay)

Address: Rua do Gorgulho 2, Funchal, Madeira 9004-537, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Funchal
#5 Family Hotel in Funchal
#6 Romantic Hotel in Funchal
#6 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Suite Hotel Eden Mar (Porto Bay) 4*
Official Description (provided by the hotel):
Divided into studios, superior studios, junior suites and suites, this four star hotel's 146 spacious rooms have been redecorated with textiles in warm pastel colours, completely new furniture and LCD televisions. The kitchenettes have been completely renovated and are equipped with a stove, fridge and microwave oven. The Suite Hotel Eden Mar belongs to the Vila Porto Mare resort, and shares facilities which are also common to other outlets – Hotel Porto Mare and The Residence. ... more   less 
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Also Known As:
Suite Hotel Eden Mar (Porto Bay) Madeira/Funchal
Suite Hotel Funchal
Eden Mar Madeira

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