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“Exceptional” 5 of 5 stars
Review of Suite Hotel Eden Mar (Porto Bay)

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Suite Hotel Eden Mar (Porto Bay)
4.0 of 5 Hotel   |   Rua do Gorgulho, 2, Funchal, Madeira 9004-537, Portugal   |  
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5% discount
Ranked #8 of 90 Hotels in Funchal
Chorleywood, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Exceptional”
5 of 5 stars Reviewed July 16, 2013

Had always wanted to visit Madeira and used Tripadvisor to source a quality hotel based on people's feedback. We plumped for the Eden Mar suites through Thomson's upgrading to a junior suite. Lets get the negatives out of the way, and it's a minor one. Entertainment, yes it exists, fairly low key and will only really appeal to the not so young family guests. Young children will get bored. That's it. Everything was way above expectation. Rooms, staff, upkeep, food, drinks, pool areas everything. Give it a go, you wont be disappointed

Room Tip: Higher room levels are better. Ours was 1407 and 1408. Perfect!
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, July 24, 2013
Dear Guest,

Thank you for the “exceptional” review about your recent stay at Eden Mar and shared on tripadvisor.

We will be most pleased to welcome you on a future visit to Madeira.

Warm regards,

Muito obrigado,

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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873 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (264)
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English first
Stratford-upon-Avon, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 15, 2013

Our first visit to the Eden Mar hotel. It started badly as we were given one of the eight or so rooms at the corner of the hotel that overlook the supermarket car park. Avoid these rooms !
There is a lot of car noise,fumes,and heavy vehicle traffic(late and early morning).

With some effort and only thanks to the Thomson rep.(no help from reception staff)we were offered an alternative room overlooking the pool/gardens which was super.

After this early hiccup there were no problems and everything was of a high standard.

Room Tip: Avoid any rooms overlooking the supermarket car park side. There is some noise from the supermark...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, July 24, 2013
Dear Guest,

Thank you for your feedback about your holiday experience at Eden Mar and happy to know that overall you have enjoyed it.
Regarding the rooms facing the car park and as previous comments we are already trying a solution for a new balcony door with double glass and also working on minimizing the visual effect below these rooms.

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St.Helens
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 12, 2013

Great hotel in a great complex with the Porto Mare. The grounds and facilities are suberb and I would have to say that all staff where as helpful and cheerful as you could ask for. I would suggest that it is more than worthwhile to upgrade room to a Junior Suite as the extra space and kitchenette that comes with it are a great addition to an already well fitted room. All the faclities are shared with the Porto Mare hotel in the same grounds and this means everyone has a choice of 4 dining experiences, 2 outdoor and 2 indoor/ourdoor pools with as many sunbeds as one is likely to need. No need to reserve as always some available..The breakfasts that are normally included with the booking are plentiful with a very varied choice of foods and again can be had at either restaurant in the Eden Mar or Porto Mare. (small walk berween the two buildings either through the passageway that joins the two buildings or via the gardens). The hotels are have available a flexible dining arrangement for dinner if you require, obviously at an extra cost.

The surrounding area has an abundance of good restaurants that should satisfy most requirements. The only downside to some will be the steepness of the hill, albeit a short hill. when you leave the hotel but only those with severe medical and physical conditions would find this a real struggle. The hotel runs a courtesy bus into Funchal usually every hour but to walk is not onerous and only one fairly easy gradient when leaving Funchal. It would take on average 25mins at a comfortable pace. We hired a car and parking at the hotel was free. Obviously you would need to decide between car hire, trips or doing your own thing but again just ask at the Hotel. They have an abundance of information and help.

Room Tip: All junior suites have a sea view of some type and I would guess that the majority look ove the gard...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, July 24, 2013
Dear Guest,

Thank you for sharing such a comprehensive review about your recent stay at Eden Mar hotel.

We are most pleased to know that you had such a positive holiday experience and it will be a great pleasure to welcome you back soon.

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Andover, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 11, 2013

this is my second visit to eden mar in 3 years the staff have not changed hardly at all
very refreshing to see,and the all still recognised us the serviced second to none,
food great and very good value for money the entertainment also very good,
I will be returning back

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, July 24, 2013
Dear Guest,

Just a short note to thank you for sharing on tripadvisor your holiday experience feelings and we are most pleased to know that you had a good time with us.

See you soon,

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Droitwich, United Kingdom
1 review
5 of 5 stars Reviewed July 11, 2013

We have just returned from our holiday and wanted to say how good the hotel was. I would not normally comment, but felt that this hotel was so good that other people should hear about it. The hotel was spotlessly clean at all times. All the staff were helpful, considerate and friendly. The pools were excellent, and being able to use the facilities of the adjoining Porto Mar hotel was a bonus. There were plenty of pool towels too. The restaurants that we used were excellent. The bread and fruit at breakfast were delicious. We used the Alfama restaurant and the Atlántida, and at both the variety of food, the way it was cooked and presented, and the friendliness of the staff was exceptional. We were particularly impressed by the variety of fresh salads, vegetables, fruits and fish. Another bonus was the Courtesy bus that took us to the town and back. Finally, the gardens deserve a mention. The exotic plants that were growing out of doors were fabulous, and the gardens were as immaculate as the rest of the hotel. Thank you to Eden Mar for a super holiday. I'm sure you will see us return.

Room Tip: We asked for a high floor, which we got, and that gave us a good view over the whole complex.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, July 24, 2013
Dear Guest,

Thank you for sharing on tripadvisor your holiday experience feelings. It is rewarding to know that you have enjoyed the different facilities and services we do have around Vila Porto Mare resort.


It will be a pleasure to welcome you back soon,

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 10, 2013

This was my second visit to the Eden Mar hotel. The previous visit was in 2001 before the Porto Mare complex was built. The hotel was good before but is now exceptional. The facilities of the Eden Mar are shared with the Porto Mare hotel which adds fabulous swimming pools, gardens, a spa, sports facilities, restaurants and bars.
Everything from the reception to the bedroom to the pool was first class. The staff were very helpful and always smiling. The bedroom was kept very clean and tidy and the leisure facilities were excellent.
I would thoroughly recommend this hotel.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, July 24, 2013
Dear Guest,

Happy to know that we were able to exceed your first holiday experience. In fact Eden Mar has gained more value with the opening of Porto Mare as all the facilities and servicies can be used by all the guest of Vila Porto Mare.

It will be a pleasure to welcome you back soon,

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
north staffs
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 9, 2013

We recently stayed at the Eden Mar to celebrate our 40th Wedding anniversary. The hotel was recommened by friends. We can only say what a wonderful hotel it is. The location was excellent. The hotel facilities were spot on. The staff were very friendly and helpful. Our room was spacious and kept very clean by the housekeeping staff. The food was always delicious. We can also recommend Restaurant Med (see separate review). We will be returning to this wonderful hotel. P.S. The hotel grounds and gardens are out of this world. Kew watch out!

Room Tip: You could ask for a high floor to get a marvellous sea view
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, July 24, 2013
Dear Guest,

Glad we made a positive contribution on the celebration of a special event at Eden Mar hotel. Thank you for sharing your opinion on tripadvisor and we really hope to welcome you soon.


Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Suite Hotel Eden Mar (Porto Bay)

Address: Rua do Gorgulho, 2, Funchal, Madeira 9004-537, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Funchal
#6 Romantic Hotel in Funchal
#6 Spa Hotel in Funchal
#7 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Suite Hotel Eden Mar (Porto Bay) 4*
Number of rooms: 146
Official Description (provided by the hotel):
Divided into studios, superior studios, junior suites and suites, this four star hotel's 146 spacious rooms have been redecorated with textiles in warm pastel colours, completely new furniture and LCD televisions. The kitchenettes have been completely renovated and are equipped with a stove, fridge and microwave oven. The Suite Hotel Eden Mar belongs to the Vila Porto Mare resort, and shares facilities which are also common to other outlets – Hotel Porto Mare and The Residence. ... more   less 
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Also Known As:
Suite Hotel Eden Mar (Porto Bay) Madeira/Funchal
Suite Hotel Funchal
Eden Mar Madeira

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