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“How a hotel should be run” 5 of 5 stars
Review of Suite Hotel Eden Mar (Porto Bay)

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Suite Hotel Eden Mar (Porto Bay)
4.0 of 5 Hotel   |   Rua do Gorgulho, 2, Funchal, Madeira 9004-537, Portugal   |  
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5% discount
Ranked #7 of 90 Hotels in Funchal
London, United Kingdom
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
“How a hotel should be run”
5 of 5 stars Reviewed March 27, 2013

We have just returned from our second stay at the Eden Mar. We were impressed by the quality of the hotel and the staff at our first stay. This time they were even better. There was a problem when we arrived, it was quickly sorted in a professional and friendly manner by the receptionists - they are without doubt some of the best reception staff we have met in many years of travelling. As to the rest of the staff and complex, they, and it, are excellent. I've no doubt we will return again very shortly. Highly recommended.

Room Tip: Stay away from the end of the East Wing. The rooms have a good view of the sea but also the car park...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, April 1, 2013
Dear Guest,


Thank you so much for the second stay at Eden Mar hotel and for your comments about it shared on tripadvisor. It is normal to have problems ( not many hopefully…), but even better when those problems comes with a solution. Happy to know that my team were able to solve the one you have experienced.

Sincerely hope to meet you in a near future,


Warm regards,

Muito obrigado
. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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872 reviews from our community

Traveler rating
    687
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
Date | Rating
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penzance
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed March 24, 2013

We have just returned from our third holiday at Eden Mar. Our previous two trips were great - relaxing holidays with superb facilities and friendly efficient staff. If anything our third trip was the best to date. We arrived late having had a brief diversion to Porto Santo because of a thunderstorm. We were met by the efficient and friendly Cecilia at reception who had our room ready and treated us in such a friendly way that we soon relaxed and started to enjoy our holiday. Porto Mare is so well located - an easy walk into Funchal, set in sub tropical gardens with great facilities - several pools indoor and outside, a well appointed gym- and a range of good restaurants on site or within easy walking distance. Even on those few occasions when the sun did not shine, life at Eden Mar is always a delight. We will return again - soon!

Room Tip: Ask for rooms on or above 3rd floor to get a good view of sea above palm trees
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, April 1, 2013
Dear Guest,

Thank you for your thoughts about your recent “perfect” holiday experience at Eden Mar hotel. We are delighted to know that you enjoyed it once again.

Sincerely hope to see you around soon,

Warm regards,

Muito obrigado
. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 12, 2013

A lovely warm welcome from the receptionists who were very helpful with any information we needed during our stay. We opted for an apartment which was tastefully decorated and very comfortable. The bathroom has twin sinks - luxury! Good kitchen also. Beautful gardens complete with swaying palm trees. An excellant supermarket as well as shops and restaurants nearby. The hotel entertainment was excellant we enjoyed the Black Dog Blues Band. Can also recommend using the hotel shuttle bus to Funchal. It was our first visit and won't be our last!

Room Tip: We were lucky to be given an apartment at reception level which was excellant.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, April 1, 2013
Dear Guest,

Thank you for sharing your thoughts about your first holiday experience at Eden Mar hotel. It is good to know that you have had a pleasant stay and hopefully there will be a second visit to Madeira and to our hotel in particular.

It will be a pleasure to welcome you.

Warm regards,

Muito obrigado
. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
leeds UK
Top Contributor
200 reviews 200 reviews
50 hotel reviews
Reviews in 67 cities Reviews in 67 cities
158 helpful votes 158 helpful votes
5 of 5 stars Reviewed March 12, 2013

A lovely hotel, with great facilities and easy reach of Funchal (free shuttle bus if you don't want to walk). Best of all though are the staff, friendly efficient and very helpful. Several pools and lots of places to sit around indoors and outdoors mean it never feels like you are in a big hotel. We liked having mini golf and table tennis too. B and B best option, loads of good places to eat nearby. We will be back.

Room Tip: mention when booking if you would prefer morning or afternoon sunshine. Only a few rooms have sunshi...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, April 1, 2013
Dear Guest,

Many thanks for sharing on tripadvisor your feedback about the positive holiday experience at Eden Mar hotel. We are pleased that you have enjoyed it.

Hope to welcome you soon,

Warm regards,

Muito obrigado
. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 11, 2013

Excellent in every way! A truly relaxing holiday - staff very friendly and always extremely helpful. Our 4th visit! Would always recommend bed and breakfast for freedom of choice. What more can we say but that it is a perfect holiday for relaxing, walking on the levadas or for just bumming about!

Room Tip: high floor/sea view
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, April 1, 2013
Dear Guest,

Just s short note to thank you for your comments about your recent 4th visit to Eden Mar and for letting us know that you had another enjoyable experience.

Hope to welcome you soon,

Warm regards,

Muito obrigado
. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 10, 2013

This hotel offered us so much more than we had expected. Our champagne and rose petals when we entered the room was a great welcome and the week just continued to get better.
We had booked bed and breakfast only because we didn't want to feel tied to hotel meals and times; it was a great choice for us. There are so many good places to eat within a few minutes walk of the hotel.
The Thomas Cooke rep was good and advised us well. We booked two day trips and a half day on his advice and we were not disappointed. These gave us the opportunity to see most of the island and it was worth the time investment. We saw so much of the island without any stress and in good company. They were also very good value.
The hotel suite was well appointed and very comfortable; a large bed which was good to sleep in. The little kitchen was more than adequate; the balcony overlooked the lovely gardens and the ocean, as described in the brochure.
The breakfasts were really high quality and provided a great start to every day. The fruits were fresh and different to what we would normally eat; the breads and pastries were fantastic. Cereals and cooked breakfasts were available and we did indulge sometimes but we had fantastic breakfasts without needing the cooked stuff. Coffee was plentiful.
Actually the coffee all over the island was wonderful and very well priced... loved it!
We will return to the same hotel at some point in the future; it was exactly what we wanted and so much more. Some great memories and an excellent staff.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, March 19, 2013
Dear Guest,

Thank you for the tripadvisor review and for staying at Eden Mar hotel.
It is rewarding to know that we had a positive contribute to such a special trip

We will be most pleased to welcome you in a future visit to Madeira

Warm regards

Muito obrigado

. ..
ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 7, 2013

Eden Mar/Porto mare is a wonderful place to stay.From the minute you walk through the door the smiling receptionists welcome you with friendly generosity. rooms are simply and tastefully comfortable with balconies overlooking the exotic gardens pools & sea.You can tell just how good the hotel is because you meet guests who return over and over and by the smiling staff who greet you in the restaurants who have worked there for years and look after you as if you are their favorite person with good humor and yet there are hundreds of us. Food is fresh tasty. We had an impressive conducted tour around the kitchens.No wonder the food looks and tastes so good. From listening to classic music played by students from the conservatoire to magic and moving folk music and dancing. The entertainment programe is varied. So much care has been taken to ensure we have an enriching stay from comfortable places to sit, inside and out &, sparkling swimming pools. I was so pleased to be able to have Portuguese lessons. My husband coached by an ex World class table tennis player on the entertainments team ensures we shall return . Water gym not only vigorous but the greatest fun. Great place .

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, March 19, 2013
Dear Guest,

Thank you so much for the pleasant comments about my team to whom I will proudly share your thoughts about their behavior/attitude. They are for sure one of the most important components of our success.

It will be a great pleasure to welcome you in a near future,

Warm regards

Muito obrigado

. ..
ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Suite Hotel Eden Mar (Porto Bay)

Address: Rua do Gorgulho, 2, Funchal, Madeira 9004-537, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Funchal
#5 Family Hotel in Funchal
#6 Luxury Hotel in Funchal
#6 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Suite Hotel Eden Mar (Porto Bay) 4*
Number of rooms: 146
Official Description (provided by the hotel):
Divided into studios, superior studios, junior suites and suites, this four star hotel's 146 spacious rooms have been redecorated with textiles in warm pastel colours, completely new furniture and LCD televisions. The kitchenettes have been completely renovated and are equipped with a stove, fridge and microwave oven. The Suite Hotel Eden Mar belongs to the Vila Porto Mare resort, and shares facilities which are also common to other outlets – Hotel Porto Mare and The Residence. ... more   less 
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Also Known As:
Suite Hotel Eden Mar (Porto Bay) Madeira/Funchal
Suite Hotel Funchal
Eden Mar Madeira

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