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“best resort hotel we've stayed in” 5 of 5 stars
Review of Suite Hotel Eden Mar (Porto Bay)

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Suite Hotel Eden Mar (Porto Bay)
4.0 of 5 Hotel   |   Rua do Gorgulho 2, Funchal, Madeira 9004-537, Portugal   |  
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Hotel amenities
Ranked #7 of 91 hotels in Funchal
leeds UK
Top Contributor
172 reviews 172 reviews
46 hotel reviews
Reviews in 58 cities Reviews in 58 cities
126 helpful votes 126 helpful votes
“best resort hotel we've stayed in”
5 of 5 stars Reviewed March 12, 2013

A lovely hotel, with great facilities and easy reach of Funchal (free shuttle bus if you don't want to walk). Best of all though are the staff, friendly efficient and very helpful. Several pools and lots of places to sit around indoors and outdoors mean it never feels like you are in a big hotel. We liked having mini golf and table tennis too. B and B best option, loads of good places to eat nearby. We will be back.

Room Tip: mention when booking if you would prefer morning or afternoon sunshine. Only a few rooms have sunshi...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, April 1, 2013
Dear Guest,

Many thanks for sharing on tripadvisor your feedback about the positive holiday experience at Eden Mar hotel. We are pleased that you have enjoyed it.

Hope to welcome you soon,

Warm regards,

Muito obrigado
. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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767 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (223)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Leeds, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 11, 2013

Excellent in every way! A truly relaxing holiday - staff very friendly and always extremely helpful. Our 4th visit! Would always recommend bed and breakfast for freedom of choice. What more can we say but that it is a perfect holiday for relaxing, walking on the levadas or for just bumming about!

Room Tip: high floor/sea view
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, April 1, 2013
Dear Guest,

Just s short note to thank you for your comments about your recent 4th visit to Eden Mar and for letting us know that you had another enjoyable experience.

Hope to welcome you soon,

Warm regards,

Muito obrigado
. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 10, 2013

This hotel offered us so much more than we had expected. Our champagne and rose petals when we entered the room was a great welcome and the week just continued to get better.
We had booked bed and breakfast only because we didn't want to feel tied to hotel meals and times; it was a great choice for us. There are so many good places to eat within a few minutes walk of the hotel.
The Thomas Cooke rep was good and advised us well. We booked two day trips and a half day on his advice and we were not disappointed. These gave us the opportunity to see most of the island and it was worth the time investment. We saw so much of the island without any stress and in good company. They were also very good value.
The hotel suite was well appointed and very comfortable; a large bed which was good to sleep in. The little kitchen was more than adequate; the balcony overlooked the lovely gardens and the ocean, as described in the brochure.
The breakfasts were really high quality and provided a great start to every day. The fruits were fresh and different to what we would normally eat; the breads and pastries were fantastic. Cereals and cooked breakfasts were available and we did indulge sometimes but we had fantastic breakfasts without needing the cooked stuff. Coffee was plentiful.
Actually the coffee all over the island was wonderful and very well priced... loved it!
We will return to the same hotel at some point in the future; it was exactly what we wanted and so much more. Some great memories and an excellent staff.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, March 19, 2013
Dear Guest,

Thank you for the tripadvisor review and for staying at Eden Mar hotel.
It is rewarding to know that we had a positive contribute to such a special trip

We will be most pleased to welcome you in a future visit to Madeira

Warm regards

Muito obrigado

. ..
ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 7, 2013

Eden Mar/Porto mare is a wonderful place to stay.From the minute you walk through the door the smiling receptionists welcome you with friendly generosity. rooms are simply and tastefully comfortable with balconies overlooking the exotic gardens pools & sea.You can tell just how good the hotel is because you meet guests who return over and over and by the smiling staff who greet you in the restaurants who have worked there for years and look after you as if you are their favorite person with good humor and yet there are hundreds of us. Food is fresh tasty. We had an impressive conducted tour around the kitchens.No wonder the food looks and tastes so good. From listening to classic music played by students from the conservatoire to magic and moving folk music and dancing. The entertainment programe is varied. So much care has been taken to ensure we have an enriching stay from comfortable places to sit, inside and out &, sparkling swimming pools. I was so pleased to be able to have Portuguese lessons. My husband coached by an ex World class table tennis player on the entertainments team ensures we shall return . Water gym not only vigorous but the greatest fun. Great place .

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, March 19, 2013
Dear Guest,

Thank you so much for the pleasant comments about my team to whom I will proudly share your thoughts about their behavior/attitude. They are for sure one of the most important components of our success.

It will be a great pleasure to welcome you in a near future,

Warm regards

Muito obrigado

. ..
ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lanarkshire
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 28, 2013

We have stayed in this hotel twice my husband and I and two friends we love the porto bay so much we are coming back again in September for another two weeks.
This time we are staying at Porto Mare as Thomas Cook do not do the Eden Mar anymore only Thomson !!
The staff at reception, the pool staff everyone in the porto bay resort bend over backwards to help you they are all 1st class.
We stayed 27th August for 2 weeks and as the year before it was wonderful, we had a top floor room with fantastic views over the pool and sea.
We ate a few times in the hotel food, service and value was 1st class.
The only thing we didn't like was that they changed the sunbeds to wicker ones at the viewing point in the garden we all prefered the old ones as they were more comfortable, but you can't please everybody !!!
The four of us are counting the days till September so we can have another wonderful 2 weeks in Madeira.
A big thank you to Neide Freitas as she always looks after us during our last two stays.

Room Tip: junior suites well worth it
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, March 19, 2013
Dear Guest,

We are pleased to know that you had such a good holiday experience at our hotel.
I will proudly share your thought with Neide Freitas our Front office manager for Vila Porto Mare. I am sure she will be most pleased to receive it.

Please do not hesitate to contact me in case you need any help for future visits to Madeira.

Warm regards

Muito obrigado


. ..
ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 25, 2013

When we first arrived at the hotel we were given a room directly above the entrance to the supermarket on the ground floor. Yes, we did have sea view which we had requested, but also a view of the car park for the supermarket. I asked politely in the reception if it would be possible to change to another room, but was told quite stiffly that the hotel was fully booked. We suffered a night of little sleep, with cars coming and going, garbage trucks and the bottle bank/container being emptied. The next morning I tried my plea once more in the reception. This time I was met by an understanding and helpful member of staff. She told us she would look into the matter, and would let us know within a couple of hours. When we came back, we were moved to a room on a higher floor, overlooking the sea and the pool. The rest of our week at Eden Mar was good. We enjoyed the lovely gardens and the pools. A bit of a stroll into the centre of Funchal, but there were lots of restaurants to choose from in any direction from the hotel. Had we not been so unlucky with our first room or had better service from the reception when we first asked to change rooms, my review would have been a four. It just goes to show how much it matters that the staff is hospitable and helpful.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, March 19, 2013
Dear Guest,

Thank you for your feedback about your recent visit to Eden Mar hotel. I am deeply sorry not being able to full feel all your expectations and promise good attention on issues raised so we can do better.

Please do not hesitate to contact me in case I can be any help for future visits to Madeira.

Warm regards,

Muito obrigado


. ..
ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 24, 2013

Hotel staff helpful and the room was excellent. I did struggle a bit with no wifi in the room or by the pool because planning the next day's activities or keeping up with business while in the room or near the pools is an essential activity that requires wifi. I did not like having to go to the lobby or bar to use wifi.

I would advise savvy travellers to consider portable wifi/ pocket broadband hotspots, perhaps on a phone with a local SIM card, until the hotel realises that very soon room wifi will be almost as essential as electricity. A wifi repeater might work as well but I have no technical skills with those so cannot advise one.

We found the jacuzzis a bit on the cool side and did wonder if the posted temperatures of 34C were aspirational.

Hotel gardens are beautiful.

Be aware that this is a resort/tourist area and finding a restaurant that caters mostly to locals in the area is generally not possible. There are plenty of restaurants around, but with tourist menus and tourist prices.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar (Porto Bay), responded to this review, March 7, 2013
Dear Guest,

Thank you sharing on tripadvisor your thoughts about your recent visit to Eden Mar.
Take the opportunity to inform you and all the other tripadvisor followers that we have already installed WIFI at The Residence (same hotel complex of Eden Mar) and started the cable works installation on the other hotels of Vila Porto Mare complex. This mean that in some months time we will have WIFI available in all the resort.

Regarding the restaurants issue, yes it is true that there are many options around including the Il Basilico an Italian restaurant where about 40% of the clientele are locals and also clients from there hotels around Vila Porto Mare.

Please do not hesitate to contact us in case we can assist you on anything you might need for future visits to Madeira.

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Suite Hotel Eden Mar (Porto Bay)

Address: Rua do Gorgulho 2, Funchal, Madeira 9004-537, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Funchal
#5 Family Hotel in Funchal
#6 Luxury Hotel in Funchal
#6 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Suite Hotel Eden Mar (Porto Bay) 4*
Official Description (provided by the hotel):
Divided into studios, superior studios, junior suites and suites, this four star hotel's 146 spacious rooms have been redecorated with textiles in warm pastel colours, completely new furniture and LCD televisions. The kitchenettes have been completely renovated and are equipped with a stove, fridge and microwave oven. The Suite Hotel Eden Mar belongs to the Vila Porto Mare resort, and shares facilities which are also common to other outlets – Hotel Porto Mare and The Residence. ... more   less 
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Also Known As:
Suite Hotel Eden Mar (Porto Bay) Madeira/Funchal
Suite Hotel Funchal
Eden Mar Madeira

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