When we first arrived at the hotel we were given a room directly above the entrance to the supermarket on the ground floor. Yes, we did have sea view which we had requested, but also a view of the car park for the supermarket. I asked politely in the reception if it would be possible to change to another room, but was told quite stiffly that the hotel was fully booked. We suffered a night of little sleep, with cars coming and going, garbage trucks and the bottle bank/container being emptied. The next morning I tried my plea once more in the reception. This time I was met by an understanding and helpful member of staff. She told us she would look into the matter, and would let us know within a couple of hours. When we came back, we were moved to a room on a higher floor, overlooking the sea and the pool. The rest of our week at Eden Mar was good. We enjoyed the lovely gardens and the pools. A bit of a stroll into the centre of Funchal, but there were lots of restaurants to choose from in any direction from the hotel. Had we not been so unlucky with our first room or had better service from the reception when we first asked to change rooms, my review would have been a four. It just goes to show how much it matters that the staff is hospitable and helpful.
- Official Description (provided by the hotel):
- Divided into studios, superior studios, junior suites and suites, this four star hotel's 146 spacious rooms have been redecorated with textiles in warm pastel colours, completely new furniture and LCD televisions. The kitchenettes have been completely renovated and are equipped with a stove, fridge and microwave oven. The Suite Hotel Eden Mar belongs to the Vila Porto Mare resort, and shares facilities which are also common to other outlets – Hotel Porto Mare and The Residence. ... more less
- Reservation Options:
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- Also Known As:
- Suite Hotel Eden Mar (Porto Bay) Madeira/Funchal
- Suite Hotel Funchal
- Eden Mar Madeira