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“5 stars” 5 of 5 stars
Review of The Cliff Bay (Porto Bay)

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The Cliff Bay (Porto Bay)
5.0 of 5 Hotel   |   Estrada Monumental, 147, Funchal, Madeira 9004-532, Portugal   |  
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Ranked #2 of 91 hotels in Funchal
England
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
“5 stars”
5 of 5 stars Reviewed November 7, 2013 via mobile

It is rare for hotels to live up to a 5 star grading but this hotel exceeds it. We stayed in room 804 on top floor and was perfect in every way. I can honestly say that every member of the hotel staff did everything they could to make the stay a memorable one. All the facilities were excellent and the pool areas were fantastic, and with it being sunny the whole time we used it a lot.

Stayed October 2013, traveled as a couple
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (430)
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GOOROOLBA
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 4, 2013

When I was for the first time in Portugal with my family in vacation, I stayed at this hotel. My family described it in just one word: superb! The rooms are superb! Like in a fairytale! My wife fall in love with the room the moment he stepped into the room. The room was very very big, clean, with nice furniture and a great balcony with an amazing view over the gardens and the sea! She never saw such a nice hotel! The staff is amazing and the breakfast was the best! Hope to come back next year!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 2, 2013

Fantastic hotel with fantastic staff.
I am writing this, sitting on the balcony of our room, looking out across the Atlantic.
The rooms are immaculate and very spacious. The bed is the biggest I've ever slept in (8 feet) wide!
Food is first class and the staff are extremely good at their jobs as well as friendly and helpful.
There are many hoteliers out there who should come here and see what a hotel should be like.
Some reviewers have said that it's expensive - well it's not cheap but the experience is worth every penny. I just wish we could stay longer. Maybe next time...
(We didn't use the spa so I didn't give it a grade - but I'm sure it would have been as great as the rest of the hotel.)

Room Tip: Ask for a room with a "full" sea view.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Johns Isle of Man
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 2, 2013

Just had the most wonderful week in the Cliff Bay, We had problems with our flight and arrived a day late, tired and cross!
From the moment we walked into reception we were very impressed. The staff were very pleasant and everywhere was spotless. After registering we were shown to our room and wow what a room, very spacious and clean with a good balcony looking out over the gardens and the sea. You could feel the stress ebbing away.
We could not praise the staff enough for their friendliness and helpfulness, much more than you might expect, nothing was to much trouble. We thoroughly enjoyed our stay and will definitely be going back to Madeira and back to the Cliff Bay.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 30, 2013

We have just returned from a week at The Cliff Bay. It was our first visit to Madeira, and we were very impressed with the island and the variety of experiences it has to offer. But what made our stay so special was The Cliff Bay. It has a wonderful setting - we had sea view rooms on the 6th floor - afternoon sun and evening sunset. It is closer to the centre of Funchal than many of the other large hotels. It is a half hour walk, or there is a courtesy bus during the day, and taxis are not expensive. The rooms were huge and the beds exceptionally comfortable. The staff were always courteous, friendly and helpful - nothing was too much trouble - reception helped us to book taxis and restaurants and to buy flowers to take home.The breakfasts were outstanding, and we enjoyed the live music each evening. The whole experience was superb.

Room Tip: Rooms on the higher floors are quieter. You have the choice of a Funchal view (including the harbour...
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swanage, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 30, 2013

Just returned from a wonderful week. As always, hotel and staff excellent, food first class although my body has now gone into shock since it doesn't have to cope with the morning breakfast. Already planning to go back next year for the eighth time.

Room Tip: Choose a room overlooking Funchal harbour and watch the cruise ships come in at sunrise.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 29, 2013

Excellent hotel which couldn't be faulted. Staff were helpful throughout the hotel. Food was first class especially the breakfast which set you up for the day. Room had the biggest bed which ensured a great nights sleep.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Cliff Bay (Porto Bay)

Address: Estrada Monumental, 147, Funchal, Madeira 9004-532, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Funchal
#2 Romantic Hotel in Funchal
#2 Luxury Hotel in Funchal
#2 Family Hotel in Funchal
#4 Business Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Cliff Bay (Porto Bay) 5*
Official Description (provided by the hotel):
The Atlantic Ocean stretches as far as the eye can see at the foot of The Cliff Bay which is perched on the top of a natural promontory. The hotel is surrounded by gardens with innumerable secluded corners and centenary palm trees extending to the very edge of the cliff face. The panorama is completed by a magnificent view over the bay of Funchal to the left of the hotel.The most influential restaurant guide in the world, the Michelin Guide, has awarded a star to Il Gallo d'Oro, The Cliff Bay's gourmet restaurant run by Chef Benoît Sinthon. This is Madeira's first and only star ... more   less 
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Also Known As:
The Cliff Bay - Porto Bay Hotel Funchal
Cliff Bay Porto Funchal
Cliff Bay Hotel Funchal
Cliff Bay Hotel Madeira
The Cliff Bay (Porto Bay) Madeira/Funchal

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