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“Wonderful (almost) perfect stay!” 5 of 5 stars
Review of The Cliff Bay (Porto Bay)

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The Cliff Bay (Porto Bay)
5.0 of 5 Hotel   |   Estrada Monumental, 147, Funchal, Madeira 9004-532, Portugal   |  
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Ranked #3 of 90 Hotels in Funchal
Wrexham, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
“Wonderful (almost) perfect stay!”
5 of 5 stars Reviewed August 16, 2013

My partner and I stayed at the Cliff Bay hotel in August 2013 for a week. We had a fantastic week and I would highly recommend this lovely hotel to anyone who loves scenic views, relaxing by well-maintained pools and getting away from it all.

The food served in their restaurants was of a very high standard. We upgraded to stay on the 7th floor and had a stunning sea view - the best view we have ever had in a hotel. It also allowed us to have breakfast in a small raised garden terrace with stunning views of the garden and an a la carte ordering service.

With a hotel this amazing it always makes certain niggling things seem worse than they are - we had 2 (minor) criticisms.

The first relates to customer service. The hotel has a vast number of staff, and while most are fantastic and friendly (the pool staff were extremely helpful, welcoming and accommodating, the breakfast staff were lovely and the staff welcoming us at the door were warm and kind) some are letting the side down. Certain reception staff and one or two staff working at the poolside restaurant are quite cold and some definitely need to be more polite - we did speak to a manager about this I hope our comments will be acted upon.

Second minor criticism - the price of drinks at the pool/ poolside restaurant are really excessive. Whilst my partner and I were prepared to spend money in top-quality restaurants in the evening, I think around 5 euros for a bottle of bottle at the pool is crazy!

Overall, we would definitely stay in this hotel again. I really hope that the management read these reviews and respond to the feedback of guests as if the minor problems were sorted out I think this could be one of the very best hotels in the world!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,479 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (509)
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English first
Preston, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 13, 2013

We have just returned from a 10 day holiday at the Cliff Bay Hotel in Funchal. It was a truely excellent experience in all respects and we wanted to congratulate the Cliff Bay Hotel on exceptional performance in all areas: the quality of hotel building and facilities , catering at all the restaurants at all meal times, pool areas, all reception areas in the hotel and especially the friendliness and professionalism of all the staff that we met. This was a truly exceptional experience and one that we will remember for a long time. We have stayed at many very high quality hotels around the world and believe that the Cliff Bay is amongst the best. Thanks to all the staff who made our stay so enjoyable; we will definitely be returning! The hotel is also in a very good location, around 25 minute walk from Funchal with a regular courtesy bus to the city. There are many excellent restaurants in walking distance of the hotel and also in the city centre - we highly recommend the following restaurants: Med, the adjacent Pizzeria to the hotel , Armazem do Sal in the centre. We also highly recommend that you pay for a sea view room - this is a truely excellent experience! Thanks again Cliff Bay - for a wonderful holiday! SC

Room Tip: definitely go for a sea view room!
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hornchurch, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 13, 2013

This was our 5th trip to this hotel and once again we had a fantastic holiday. On arrival it was lovely to be greeted by staff who remembered us (Manuel in the Cliff Bar especially, what a welcoming smile!!). It is wonderful to find a hotel where you don't have to fight to get a sunbed, there are so many areas with wonderful views you are always guaranteed a relaxing experience. Again we ate in II Gallo D'Oro twice, absolutely wonderful. If you are after a totally relaxing holiday, or if you wish to be more adventurous, then Madeira is the place....The Cliff bay is the place to stay. A huge thank you to ALL the staff for making us feel so welcome once again and for making our holiday so enjoyable.

Room Tip: A sea view is a must...the views over the harbour are fantastic
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 11, 2013

We've been here 6 times now and it is consistently excellent. The percentage of returning guests speaks volumes so not really much more I can say except to pick some of the detail.

I especially like is the pool area. The different levels mean that you can always find a bed in a reasonably quiet spot and you are not lined up and sat on top of other guests. Also, every bed has a parasol.

Most hotel rooms have a little corridor between the main room entrance and the sleeping area. Normally with wardrobes and the bathroom entrance. Cliff Bay rooms have a door at the end of this corridor so that there are 2 doors between the bedroom and the main corridor. This keeps out the noise of people slamming doors that you always get in hotels. Why don't all hotels have this. Great idea! Also the rooms all have carpets not tiles so you don't get noise from upstairs.

The staff are friendly and helpful. The food is OK, with a good selection at breakfast but, like most hotels of this type, the cooked breakfast is not up to the standard of a comparable hotel in the UK. I had a problem with my bill in Il Gallo D'Oro (see separate review) but the food there is as good as any I've eaten in Michelin Star restaurants anywhere. We had booked our first 7 days as part of a Porto Bay package which provided 2 meals in the main restaurant. We were pleasantly surprised to discover we were able to claim a cash alternative against our bill in Il Gallo D'Oro.

If you want to go to Madeira and the Cliff Bay is in your budget stay here.

Room Tip: They recently changed the room descriptions so check when booking. There are a few rooms that look b...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 11, 2013

When you write a review about a hotel or a restaurant, you often want to either praise or trash because of one particular customer experience (being very good or very bad) and there are always small things that could be better, even in a great hotel. With The Cliff Bay in Funchal it is really a great vacation but more than that, I was impressed with the willingness of the staff to correct the little that go wrong, the constant presence of management at breakfast, food & beverage, etç and the speed at which your wishes are answered even they may seem a bit unusual.
I have only praise for the management team and the whole staff. The fabulous location, the pier where you can jump to the ocean, the great salt water pool, the spa and indoor pool, the great breakfast, the cool pool restaurant, etç etç.
Really, one of the best places I have ever stayed in, we loved it and we will be back!

Room Tip: X25, facing old Reid´s and the Harbour
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uk
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 10, 2013 via mobile

Back here in cliffe bay for the 4th time ,
Absolutely the place to be , service is out of this world , food brilliant , suits a bit older generation
We are mid 50 s , loads of local restaurants nearby too

Stayed August 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 10, 2013

Writing on 10th August 2013. Colin F had the following to say...

Just returned from a stay at The Cliff Bay, which is an all-round, excellent Hotel. I have visited this Hotel several times and have never been disappointed. The facilities on offer are superb, the setting is wonderful and the rooms and the general areas are of an extremely high standard.

All of the staff are eager and willing to help, their attitude and manner, really did you the impression you that they did want to look after you to ensure you enjoyed your holiday.

The Hotel has several restaurants.
The Rose Garden restaurant which offers a superb buffet selection both at breakfast and in the evening with the option of either indoor or outdoor seating.
The Blue Lagoon is aimed at those looking for more casual dining.
Le Cliff Bar offers Lunch and a superb Afternoon Tea.
Gourmet dining can be found at the Il Gallo D'Oro restaurant which has achieved a Michelin Star rating, so expect something wonderful!

All in all, a wonderful hotel, with excellent amenities and superb staff.

Cannot wait to go back!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Cliff Bay (Porto Bay)

Address: Estrada Monumental, 147, Funchal, Madeira 9004-532, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Funchal
#2 Luxury Hotel in Funchal
#3 Romantic Hotel in Funchal
#4 Family Hotel in Funchal
#9 Business Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Cliff Bay (Porto Bay) 5*
Number of rooms: 200
Official Description (provided by the hotel):
The Atlantic Ocean stretches as far as the eye can see at the foot of The Cliff Bay which is perched on the top of a natural promontory. The hotel is surrounded by gardens with innumerable secluded corners and centenary palm trees extending to the very edge of the cliff face. The panorama is completed by a magnificent view over the bay of Funchal to the left of the hotel.The most influential restaurant guide in the world, the Michelin Guide, has awarded a star to Il Gallo d'Oro, The Cliff Bay's gourmet restaurant run by Chef Benoît Sinthon. This is Madeira's first and only star ... more   less 
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Also Known As:
The Cliff Bay - Porto Bay Hotel Funchal
Cliff Bay Porto Funchal
Cliff Bay Hotel Funchal
Cliff Bay Hotel Madeira
The Cliff Bay (Porto Bay) Madeira/Funchal

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